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PHONE NUMBER AVAILABLE(cell)EMAIL AVAILABLEExperienceBNY MELLON, NEW JERSEYAdministrator for the Tidal/ Technical Specialist 02/14 PresentSubject matter Expert and administrator for the Tidal Enterprise Scheduler, Manage the application and patching along with creation guidelines and best practice for building jobs. Participate in business process meetings designing the jobs necessary to automate data processes.Collaborate with Development teams, IT Infrastructure, Enterprise command Center and IT service desk to deliver an outstanding production operational services to the organizationProvide status at regular intervals to impacted user/IT/ management on delays and outages related while on production supportAbility to troubleshoot failures and reason for failuresProvides technical assistance, guidance and training to staff Build and implement best ETL practicesCollaborate with team to establish SLA and document production support manualProvide support to Incident & Release management; this includes but not limited to tracking the incident, applying emergency bug fixes, incident closer, and incident reportsCollaborate with all relevant IT resources to develop preventive measures (Problem Management)Partners with development team and other IT service groups to build a quality service model for the group ensuring adherence to bank and information systems policies and procedures, security measures and audit standardsEnsures adherence to information systems policies and procedures, security measures and audit standardsCreate, maintain and monitor Tidal Jobs for Unix, SQL, FTP, SFTP, Adapters, respond to requests and escalate when necessary to the appropriate supportCreate and debug TIDAL jobs on a weekly basis to automate new processes in various applicationsBerkley Tech, DelawareAdministrator for the Tidal Enterprise Scheduler. 01/08 02/14Subject matter Expert and administrator for the Tidal Enterprise Scheduler. Manage the application and patching along with creating guidelines and best practices for building jobs. I participate in business process meetings designing the jobs necessary to automate the data processes.Ground Level Experience deploying Tidal Enterprise Scheduler and responsible for scheduling about 1500 jobs. During my tenure, have created 4000 more jobs and have 25,000 jobs in the schedule each day. Responsible for building jobs for SQL server, UNIX, FTP and Windows processing.Created a DEV/QA/Test environment and offered training to IT employees to learn how to build jobs, understand best practices and utilize Tidals futures in their Development.Experience with Job Alerts, Job Classes, Queues, Job Actions, Variables, Calendars, File Events, and email on-demand jobs are some features deployed in our environment.Created the information Technology operations Tidal Team in Berkley, This team manages the day-to-day Tidal Jobs Schedule responding to failures and alerts per the run books. ITOC technicians are alerted via SNMP, SMTP and console alerts depending on the urgency of the particular job or job stream.Berkley Tech, DelawareOperation Analyst 09/02 01/2008Monitor the system performance and batch processing using Tidal software and UNIX (Hp)Create Tidal batch jobs based on requirements submitted by Development teams.Create new batch jobs) and build the Batch based on schedule and job dependenciesDebug job failures.Track and resolve defects.Handle all users and application requests including data restoration and repair authorization.Monitor all system users and terminals through HP Open view, Spectrum initiate corrective actions if deemed necessary.Effectively respond to system failures by execution of recoveries and interacting with UNIX support team in a timely manner.Reboot the production and development machines.Interact effectively with customers, programmers, support system administrators, and other application personnel.Completion of production run logs for all work performed.Accurate and timely trouble reporting and escalation. Execution of start-of-day and end-of-day process in a UNIX - Maestro for HP and Tidal scheduling, MVS, Vax environment.Setup and verify customer transmitted production batch jobs, resolve abnormal termination (ABENDS) of jobs, and monitor and resolve hardware/software and restore on UNIX and MAINFRAME, servers and monitor LAN/WAN and enterprise malfunctions.Process production job/module transfers or job copies; perform VERITAS Net backup wide servers and or applications.Coordinate with customers, programmers and technicians for output processing and job related problems and start and stop system/mainframe/applications for maintenance.Support Web/Application Server technologies (Web Sphere, HP and AIX) Analyze problems and log them into the Remedy call tracking system, and resolving these issues.Log every customer query and system problem and answer/resolve them.Handle incoming e-mails, faxes and phone calls.Solve less complicated problems without escalation and escalate on time when needed.Perform shift handover.Proactive development and application of competencies, knowledge, skills and company overview.Proactive sharing and transfer of knowledge and experience with team members. Embrace and acceptChange with ability to expand and/or modify role responsibilities and scope.Productively engage with team members with open, direct and constructive communication.Perform problem management. Handle each problem according to its priority.Knowledge of Windows, Unix, AS/400, NT knowledge.Environment: UNIX (HP-UX, AIX, SUN) MVS, VAX VMS, MAINFRAME, VERITAS, TIDALNJ Water Company 05/02 09/02TEKsystems ConsultantJob prioritizing and notification of Abends.Monitored and supported system integrity including correcting errors in jobs in JCL, restores, and editing bad files.Experience includes CA-7, TSO, JES3, JES2, HP Open view, Control-M and Maestro for HP, UNIX, PAM, and AIX Platforms.Restart and cancel jobs via Control M, CA-7, CA-11, AS/400, and SAP.Monitored the Field offices on the WAN for failure and initiated service calls with outside vendors, status of pre-defined production schedules, notified proper support personnel when scheduled jobs fail and recorded the status of all jobs through verbal and written turnover to the next shift.Responsible for system backup and Restore on VERITAS Net backup and Backup Executive.Maintained and administered AS/400 network.Installed PTFs and operating system upgrades. AS/400 attached equipment (PCs, workstations and printers). Supplied PC and AS/400 production and development systems.Monitored production systems and maintained user profiles.Prepared the System 36 for daily processing.Provided administrative support for the following computer systems; Novell Netware 4.1, SCO Unix 5.02, IBM AS/400 running OS/400,V4R3, Microsoft Windows NT 4.0, Microsoft SQL 6.5, Solomon IV Accounting System, McAfee Help Desk and Anti Virus Suite of products.Provided administrative support for Token Ring and Fast Ethernet network with approximately fifty personal computers, five network printers and over eighty dumb terminals attached both locally and remotely.Provided network hardware configuration, maintenance, installation, upgrades, and trouble shooting.Monitored server and network performance and made recommendations for procedural changes to enhance operational efficiency.Provided Internet and Intranet support.Researched, identified, analyzed and tested hardware and software alternatives for handling present and future requirements.Recommended the acquisition of hardware, software and peripherals and oversee their interface with existing configurations.Ensured authorized third parties have required level of access and facilities.Directly assisted end users (third parties included) by answering technical questions concerning application and operating system software.Used appropriate project management tools and techniques for all projects.Interacted with vendors to remain knowledgeable of available hardware and equipment operations and maintenance.Enhanced technical skills through attendance of training programs, seminars and courses.Environment: AS/400, NT, UNIX, VERITAS Computer Operator and Tech SupportMcBee, Rapid Forms, NJ 9/01 4/02Computer Operation Analyst/ Helpdesk AnalystMonitored job status of pre-defined production schedules, notified proper support personnel when scheduled jobs failed and recorded the status of all jobs by providing a verbal and written turnover to the next shift.Monitored wide network systems, monitored client/server application systems, troubleshooting routine problems, performed routine tasks (systems backups), network support (answered user inquiries and provided network Help Desk response), and development of ITS Web pages.Provided system coverage involving Sun Solaris, VMS, MVS and NT 4.0 Systems.Completed tasks assigned by the system administrators for system related projects.Recorded status of all jobs and provided verbal and written turnover reports to the following shift. Carried a pager and responded to production related notifications.Worked with system administrators and/or software developers to resolve problems. Performed specialist checks for batch (production and user) jobs to determine if batch work was swapped out due to resource or device problems.Determined job step, amount of time on system, amount of CPU utilized. Performed network and batch processing utilize Job Control Language (JCL).Printed Payroll checks as well as processing payroll.Entered tapes into ACS for production processing.Documented batch processing.Environment: MVS/XA/OS390/JES2/CA1/ES9000, 3090, Tapes 3490, 3480, DB2, CICS. UNIX (Sun Solaris), VMS, OS390/MVSand NTAmkor Technology, PA 10/00 9/01Operation Analyst/ Helpdesk AnalystOperated and maintained an AS/400 computer as well as all related peripherals.Ran daily backup jobs, performed job monitoring and extensive help desk support. Peripherals included line printers, laser printers, tape drives, terminals and PC based emulation. Also performed installation and configuration of AS/400 software.Provided PC tech support on the help desk as well as maintaining the PCs themselves. This included software installation (including operating system consisting of Windows 95/98/NT 4.0), hardware installation, and some end-user training.Help Desk responsibilities included LAN/WAN management issues, remote email and AS/400 remote access.LAN/WAN issues included, setting up a new PC to be attached to the LAN.Performed trouble-shooting of LAN connection problems and installed new LAN client software for Novell 4.12.Provided accurate and timely trouble reporting and escalation.Execution of start-of-day and end-of-day process in a UNIX (SUN) environment.Responsible for handling incoming calls on a multi-line telephone system.Created daily reports for sales and inventory.Created key tagsOrganized the entire Access database and also redesigning some reports for easier read ability and better organization.Performed system checkouts after system outages and at scheduled times to verify functionality of system and that resource were allocated properly.Adjusted job class initiators to handle batch work load.Allocated devices (tape drives) to systems to improve batch and user job processing.Varying devices (tape/disks) and channel addresses/paths online/offline due to hardware/software requirements.Ability to execute system power up/down, perform IPLs and bring up/take down all platforms and On-line systems utilized by the relevant site.Checked for jobs in hold, allocation, status, and priority.Operated computer tape console in response to system requests for Mainframe or and midrange system tape mounts.Responsible for accurate tape filing and storage.Assisted the tape librarian in retrieving tapes for off-site storage.Operated tape drives, mounting and dismounting tape in accordance with operating system message and requirements. Performed tape and tape drive cleaning procedures.Environment: UNIX (Sun), AS/400 and NTCitibank/Citicorp, Delaware. 3/00 3/01Computer Analyst/ConsultantMonitored the system performance and batch processing.Handled all users and application requests including data restoration and repair authorization.Monitored all system users and terminals, initiated corrective actions if deemed necessary.Effectively responded to system failures by execution of recoveries and interacting with UNIX support team in a timely manner.Rebooted the production and development machines.Interacted effectively with customers, programmers, support system administrators, and other application personnel.Completed production run logs for all work performed.Accurate and timely trouble reporting and escalation.Performed execution of start-of-day and end-of-day process in a UNIX (Maestro for HP), MVS, Vax environment.Platform systems (OS390/MVS, UNIX-Open Systems, Tandem/Order Process, Windows).Monitoring tools Master Console Events (AOF), Tivoli/TEC, SiteScope, ProActiveNet, Open View, TMON * Job scheduling tools ( OPC, Maestro, Appworx, Jobtrac).Set up and verified customer transmitted production batch jobs, resolved abnormal termination (ABENDS) of jobs, and monitored and resolved hardware/software malfunctions.Processed production job/module transfers or job copies, perform backups on UNIX and MAINFRAME, servers and monitor LAN/WAN and enterprise wide servers and or applications.Coordinated with customers, programmers and technicians for output processing and job related problems and start and stop system/mainframe/applications for maintenance.Analyzed problems and logging them into the Remedy call tracking system.Environment: UNIX (HP), OS390/MVS, VAX VMS, MAINFRAMENCO Group, INC, PA 3/99 4/00Computer OperatorImplemented and scheduled electronic data interchange for 200 clients via FTP, UNIX, MVS/JES/JCL/ESA and AS/400 environments.Mastered console commands for MVS, JES, HP/UNIX, and VAX/VMS., automated scheduling, Problem Management System, performed IPL's and shutdown of mainframes.Assisted in the execution of batch planning and specification of data center hardware and software.Participated in disaster recovery planning and testing.Monitored systems performance and capacity usage.Ensured that documentation conforms to established standards and guidelines.Assisted in the execution of test plans.Escalated problems to processing.Assisted in the successful completion of production job streams and for reporting production problems to senior data center personnel.Assisted in the identification of job stream abends and system malfunctions and for taking corrective action under the guidance of senior data center personnel.Assisted in hardware, software, database and communications installations and upgrades.Assisted in the senior data center personnel.Ensured that site-specific related documentation such as instructions, procedures, diagrams, and service histories are current and complete.Documented all processes and procedures relevant to best practices in Data Center Operation.Continually strived to expand knowledge of operating systems, network and utility software in order to provide current, relevant services to data center customers.Assisted in the documentation of all processes and procedures relevant to best practices in the data center operation.Assisted in printing reports for distribution.Environment: IBM ES/9000, RS/6000, AS/400,OS390/MVSR and M Technology, PA 1/98 12/99SAP ProgrammerDefined customer and user requirements and implemented and configured of SAP HR modules.Maintained and support the SAP system for Sales Distribution.Created Standard Operation Procedures for related division.SAP HR Customizing personal Administration Master Data, Organization planning, Manpower planning.ICT Group Inc., PA 2/98 9/98Help DeskProvided help desk technical support to residential and business customers for the Internet.Handled approximately 30 40 calls per day and documented details in tracking database.Performed troubleshooting and dialup networking, modem configuration, and support Internet applications on Windows 3.1x, Windows 95, and Windows NT 4.0.SkillsOperating SystemSolaris UNIX, VMS, MVS, OS400, ORACLE, Windows NT 4.0, Windows 95/98/2000, Windows 3.1, MS DOS, NOVELLHardwareSun Enterprise Servers, HP High-end servers, IBM RS/6000, ES/9000, AS/400, Compaq/DEC VAX, Intel-based servers, Tape Drives including 4mm/8mm/DLT/TK90/9 track tapes, CD drives, EMC storage sub-systems.SoftwareMS Office 98 and 2000, HP Open view, SAP, Lotus Notes, Remedy, StorageTek, EMC, Tidal Job Scheduler.Language(s)COBOL, C, C++, CICS, JCL, shell scripting (Bourne and Korn), Pascal, Visual Basic, Oracle, MS-DOS.EducationComputer Learning Center, Philadelphia, PADiploma in Computer Programming, 1997-1998Community College of Philadelphia, PA., 1995-1997CertificationsR&M Technology, Philadelphia, PAProfessional Certification for SAP (Human Resources), 1998-1999REFERENCEWill Be Furnished Upon Request. |
