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EMAIL AVAILABLE orEMAIL AVAILABLEPHONE NUMBER AVAILABLE CellSENIOR SALES CUSTOMER SERVICECustomer Service Specialist / Travel and Hospitality IndustryDynamic entrepreneurial sales customer service strategist with 15+ year record of achievement and demonstrated success driving multi million-dollar sales growth while providing award-winning sales leadership in highly competitive markets. Adept at driving growth of company revenues and improving sales-team performance. Exceptional mentor and coach. Tenacious in building new business, securing customer loyalty, and forging strong relationships with external business partners.Core competencies include:Sales and Marketing Sales Presentation Key Client RetentionSolution Selling Strategies Bilingual Word/Excel/Microsoft OfficePROFESSIONAL EXPERIENCESales Vacation Advisor/ Sales Counselor 2010-2020Guest Contact Center Universal Orlando/ Call Center InboundOversee all hospitality sales and business development functions, including new vacation product rollouts, customer relationship development .Provided cross-functional team. Direct sales to clients Vacation Packages, airlines and theme park tickets.Provided customer service with technical support basic solutions, refunds, and theme park information.Lowes Royal Pacific Resort /Destination Universal 2006Guest Services/ Concierge Agent/ Conventions/ Marketing and SalesWalt Disney Travel Company 1995-2005Airline Quality Control SupervisorMaintain schedule changes and Vacation Packages on high standards of quality products.EducationMid Florida ThechnicalCertified Travel AgentCrown Business InstituteBookkeeper/ AccountingBenedit School of CommerceAirline Operations and TourismAmerican Airlines AcademySabre Airline Reservation SystemDisney InstituteInternational Quality CusineFlower and Gardening ProceduresReferences:Carmen PearcePHONE NUMBER AVAILABLEJosh IngramPHONE NUMBER AVAILABLE/pre>