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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVETo obtain a position as a team-player in a people-oriented organization where I can maximize my management and customer-service experience in a challenging environment to achieve the corporate goals. I thrive in a start up environment.SUMMARY OF QUALIFICATIONSPersonable, knowledgeable, relatable, entrepreneurial, friendly, dependable, energetic, dynamic, reliable, customer focused, efficient, effective, driven, remote work experience, start up ninjaEXPERIENCEClient Success/Account ManagerTrueAccord - Lenexa, KS July 2019- June 2020Managed all aspects of client relations including: client communications, client satisfaction and overall portfolio performance.Monthly performance presentations & QBRs via video conferences.Full understanding of client business model and policies and procedures.Helped clients understand the nature of digital collections as a service and vaue.Interpretation of data and insights from the services and analytical teams to provide consultative guidance to clients.Worked with internal cross-functioning teams to drive performance and process improvements.Identified and fostered opportunities to grow client business relationships and drive revenue.Tribal client specialistTook a small growth client from $10M in business to $212M in five months.Maintained portfolios of 25 clients, 4 in the top 10 of the company.Tracking and reporting on KPIs.Wrote SOPsManaged oversight and delivery of client specific tasks, projects and audits.Part of the events team. Assisted with planning and production of all corporate events for 100 employees.Experience working independently and remotely.Demand Fulfillment Account SpecialistCeva Animal Health- Lenexa, KS January 2014- July 2019Handle multiple tasks in an extremely busy, fast paced, technical environment.Direct contact for all distributor needs. Ordering, shipping, backorders, pricing, product updates, recalls, inventory levels, special promotions, quality, sales analytics.KPI trackingBuilding relationships with our distributors.Answer distributor partner and direct consumer questions on animal health products we manufacturer.Wrote a return policy that saved the company over $600K the first year.Wrote a minimum order policy that made the company $87K in its first year.Head of product roll out to distributors. FDA & EPA animal health products.Completely transformed and streamlined our drug launches.Constant product training and uptraining.Sales reporting/Distributor Monthly Free Goods reimbursements.Invoicing, credits, debits for distributor partners.Contact for outside sales reps to help with clinics/ samples, forms, pricing etc.Part of the events team at Ceva. Assisted with planning all corporate events for 500+ employees.Liaison between warehouse and various departments within the corporate environment for meetings, cross training and product development.In charge of the custom label division of our products to the end user- order fulfillment and distribution.Experience working independently and remotely.Service and Sales ManagerDavids Bridal Lenexa, KS October 2009 August 2013Selected product inventory based on customer needs, product specifications, and time constraintsPrioritized tasks and projects to meet tight deadlines and company expectationsPrime communicator between stores and the corporate office to insure company goals were met at bridal shows for the districtConducted daily operations in a fast-paced, retail environment, including but not limited to: daily financials, register balancing, emailing, shipping, receiving, staffing, obtaining appointments, ordering of merchandise for customersCenter Sales ManagerLA Weight Loss-Overland Park & Lawrence, KS March 2006 - January 2008Supervised sales force of four professionals in a busy weight loss and personal image facilityPlanned and directed staff training and performance evaluationsInitiated sales of all nutritional supplements, tools, and other related productsReviewed operational records and reports to project sales and determine profitabilityBuilt relationships with customers and the community to establish long term business growth and keep that connection through continuous contactMonitored weekly inventory of products and conducted service auditsSales SupervisorClub Demonstration Services Overland Park, KS June 2003 - April 2005Supervised a sales force of 35-40 part-time sales associates in a busy wholesale warehouse environment (Costco)Planned and directed staff training and performance evaluationsTrained all incoming sales team membersPromptly resolved all customer complaints, questions, and requestsCompleted daily financial paperwork, product purchasing, and inventoryOffice ManagerStaffing Solutions Overland Park, KS February 2001 - June 2003Managed staffing, sales, and daily operations in a fast-paced office environmentImplemented safety and employee handbooks for various clientsResolved employee disputes through proactive communicationAdministered compensation, benefits, and performance programsHandled understaffing issues, terminations, and disciplinary procedures as well as all Human Resources responsibilitiesAssistant Store ManagerAmerican Eagle Outfitters St. Louis, MO November 1999 -December 2000Managed a staff of 10 -15 part-time sales representativesInterviewed job candidates and assisted with staffing decisionsAssigned employees to specific duties to best meet the needs of the storeInstructed staff on appropriately handling difficult and complicated salesExamined merchandise to verify that it was correctly displayed and pricedTrained associates on POS system and key sales tacticsConducted store inventory every quarterCustomer Service SupervisorNovartis Pharmaceuticals Scottsdale, AZ November 1997 November 1999Supervised team of 15 call center center representativesHandled escalated issues in the indigent patient programsTraining of new hire reps within departmentEDUCATIONTurner High School Kansas City, KS diploma 1995REFERENCESCorrie StokerAnn HafnerPHONE NUMBER AVAILABLE PHONE NUMBER AVAILABLE/pre> |
