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Candidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLEPROFESSIONAL SUMMARYExperienced with Medical Terminology, Data Entry, Customer Service and related administrativetask. 7 + years of experience in high-volume call center environment, people oriented, dependable,versatile and dedicated to providing quality customer service for all clients by demonstrating myability to prioritize, problem solve and meet deadlines.RELEVANT SKILLSMedical Billing and Coding Medical Terminology Microsoft Office Data EntryICD-9/1CD-10 CPT/HCPCS HIPAA MedisoftEDUCATIONMicrocredentials Program, Community College of Philadelphia-Business Writing, Team Building,Orientation to Careers, Philadelphia, PA 2018Medical Billing & Coding Certification, Peirce College, Philadelphia, PA 2016National Professional Certification in Customer Service, Temple University, Philadelphia, PA 2014Medical Billing and Coding, New Wave Resources, Philadelphia, PA 2009Microsoft Office 2000, West Philadelphia Partnership, Philadelphia, PA 2001EXPERIENCEM Davis and Company Philadelphia, PA 2019Market Research InterviewerResponsible for making 50 + outbound scripted survey calls to residents regarding Healthcareservices and Health Insurance plans. Verified consumer information and performed data entry intodata base.Heffler Claims Group, Philadelphia, PA 2018Mailroom ClerkResponsible for sorting and scanning incoming mail. Inputting information into database then reviewing for accuracy.M Davis and Company Inc., Philadelphia, PA 2017Market Research InterviewerResponsible for making 50 + outbound survey calls to residents regarding Healthcare services and Health Insurance plans. Verified consumer information and performed data entry into database.Independence Blue Cross/CHIP, Philadelphia, PA 2016Customer Service RepHandled 50 + inbound calls on a daily basis from subscribers inquiring about premium increases.Assisted members with web based account changes. Documented calls and input customer dataCAPS and INSINQ database.MSI International East, King of Prussia, PA 2015Market Research InterviewerMade outbound survey calls to Comcast Cable customers regarding termination of cable services.Entered customer responses verbatim into the database.Corporate Call Center, Blue Bell, PA 2012Non-licensed EnrollerProvided support to Corporate Call Center by handling 20 + inbound calls per day related to Medicare Enrollment plans during Open Enrollment period. Entered information into the database then verifiedInformation for accuracy.