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Click here or scroll down to respond to this candidateSatchel Garrison C: PHONE NUMBER AVAILABLEStreet Address Mabry Mill Road EMAIL AVAILABLECordova, TN Street Address
CAREER SUMMARYKaizen & Lean Implementation Quality Systems Development Zero Defect MentalityHighly motivated and results-oriented leader with hands-on experience and keen global perspective. Certified Black Belt with working knowledge of Quality Management Systems. A visionary who leverages strong interpersonal skills, strategic thinking and technical expertise to serve as a catalyst for profitability and continuous improvement.Core CompetenciesValue Stream MappingFlow ManufacturingMaterial MovementSPCStandard WorkError ProofingPROFESSIONAL EXPERIENCEEntegee-Jacksonville, FL Jan 2020 - Aug 2020Contract Supplier Quality EngineerAssigned to support Bolzoni Auramo PlantParticipated in supplier development of gear technology that was outsourced by Bolzoni Auramo who isa leader in the forklift attachments and forks business.Ensured material and data are compliance for new suppliers in China, India and locally through numerous conference calls and emails calling out specifications.Randstad Engineering Bartlett, TN Jun 2019 Oct 2019Contract Quality EngineerAssigned to support Olympus Surgical Technologies AmericaServe as Quality Subject Matter Expert (SME) for assigned medical devices associated with Otology including: Instruments, Implants, Molding and Hydroxyapatite (HA).Review and approve first articles inspections.Scrutinize Suppliers Corrective Actions Preventive Actions (CAPAs) and Supplier Corrective Action Request (SCAR).Participate in internal/external audits.Support design and development projects.Perform and coordinate investigations of product returns in a timely manner, and document findings.Provide input and coordinate activities related to: Risk Analysis activities (Design and Process FMEAs).Quality Service Group Duma, AR Oct 2018 Jun 2019Contract Quality EngineerAssigned to support SAF Holland Suspension GroupLed many problem-solving exercises using 8D, A3 documentations with hands on investigations to derive at potential root cause(s) and implemented the most effective countermeasures to prevent recurrence.Reviewed 8Ds and A3s with customers and SCARs submitted by suppliers.Communicated issues and resolutions directly with Class 8 Truck customers such as PACCAR, Oshkosh Truck, Meritor and Gillig Bus daily, via phone calls and emails.Mimeo.com Memphis, TN 2014 2018Quality ManagerDeveloped and published charts stratifying quality data to identify probable root cause(s).Promoted the use of problem-solving tools (Ishikawa Diagram and 5 Why Analysis) to challenge Quality Analysts to define root cause(s) and recommend appropriate countermeasures.Developed and implement templates/gauges for various size documents.Conducted process audits on all shifts.Instituted One Point Lesson (OPL) plans for different production processes, thus far, reducing incorrect build errors by 15%.Acument Global Technologies Spencer, TN 2013 2014Quality ManagerFormulated and maintain quality objectives coordinated with production and customer expectation in mind for fastener applications.Spearheaded the collection and analysis of data, quantitatively and statistically, which provided direction for quality activities in a production environment.Led scrap initiatives to meet and exceed annual target predicated on past performances.AGCO Corporation Hesston, KS 2011-2013Quality Engineer and Lean Six Sigma Black BeltDirected quality efforts to reduce defects per unit on agricultural equipment, specifically, hay tools (large, small and round balers) and planters by 20%. Efforts supported by process audits, practical problem-solving methods including 5 Why and Cause and Effect diagrams.Identified quality improvement projects and leverage Six Sigma SPC tools for resolution.Insulated customers by leading production and quality teams to implement Quality Gates in manufacturing processes.Federal Mogul Athens, AL 2010-2011Quality Engineer and Lean Six Sigma Black BeltResolved production quality issues associated with engine and exhaust gaskets prior to shipping to major OEMs, including Ford and Chrysler.Key Achievements:Followed Process Flow diagrams to identify critical and problem areasConstructed 5 Why diagram from Cause and Effect data to pinpoint root cause, generate action plan and ultimately, reduce scrap by 10%.DELPHI CORPORATION Auburn Hills, MI 2005-2008Global Customer Satisfaction Manager, Powertrain DivisionActively supported Powertrain business unit by delivering on commitments to meet Quality, Cost, and People goals as outlined in Powertrain Gas Energy Management System business plan by:-Driving Customer Satisfaction through ISO/TS16949 standards.-Supporting Flawless Launch for all Powertrain products.-Building customer relationships internally and externally.Key Achievements:Facilitated design reviews for new products in Luxembourg and Germany.Led Line Side Reviews (LSR) and Internal Quality Audits at Delphi manufacturing facilities in Mexico, India and China, thereby improving overall First Time Quality (FTQ) and Parts Per Million (PPM) by 40%.Drove completion of Control Plans and Process Failure Mode Effects Analysis (PFMEA) to ensure flawless launch of the Smart Remote Actuator (SRA) for turbocharger manufacturers (Borg Warner and Cummins Turbo Technologies), reducing PPM by 20%.DELPHI CORPORATION Troy, MI 2004-2005Quality Metrics Manager, Powertrain DivisionMonitored and maintained customer quality performance metrics including WFCCs (Worldwide Formal Customer Complaints), PPM (Parts/Million), Major Disruptions, Controlled Shipping and Stockout. Developed and implemented Look Across Process across Delphi enterprise to ensure root causes of customer complaints are not repeated at other plants. Managed and maintained $8,000,000 annual departmental budget.Key Achievements:Reduced Worldwide Formal Customer Complaints from 570 to 490 complaints. A 15% improvement.Stabilized overall customer returns (PPM) to 3.9 PPM. A 10% improvement.Directed strong global team that effectively improved the metrics and quality system at Delphi Noida Chassis Plant in India. Received award for outstanding effort.Met and exceeded all initial quality targets consistently.DELPHI CORPORATION- Janesville, WI 2001-2004Team Leader & Customer Support Engineer, Delphi Energy & ChassisAssigned to General Motors Vehicle Assembly plant to represent all Delphi Divisions by providing outstanding technical support and system guidance in product handling and installation, testing, repair, and training of operators.Key Achievements:Regained customer confidence in Delphi through accurate resolution of technical issues in a timely manner.Reduced Worldwide Formal Customer Complaints (WFCC) by 60% in the first year.DELPHI ENERGY & CHASSIS Saginaw, MI 1998-2001Industrial EngineerDeveloped time delay studies and improved efficiency and reduced downtime for machined knuckles, rotors and complete brake assembly lines.Spearheaded integration of Lean Principles for waste reduction and cost savings within the value chain.Key Achievements:Rearranged rotor machining conveyors creating flow resulting in redeployment of 50% of manpower over 3 shifts.Developed and implemented manufacturing plant tugger routes eliminating forklift truck traffic.Eliminated excessive assembly conveyors and created a lean one-piece flow production culture.Established Andon System to signal warehouse when parts are needed at assembly.Education Professional CertificationsMaster of Engineering Management Six Sigma Black BeltUniversity of Detroit Detroit, MI Lawrence Technological University 2010 Southfield, MIB.S. Applied Engineering Sciences Lean and Continuous ImprovementMichigan St. University E. Lansing, MI Lawrence Technological University 2010 Southfield, MISix Sigma Green BeltAffiliationsSociety of Automotive EngineeringTECHNICAL ADDENDUMMANUFACTURING:Lean Manufacturing5 WHYSix SigmaSupply ChainOperationsPC/LogisticsNew Product DevelopENGINEERING:QualityManufacturingApplicationsMechanicalProduct/DesignProjectDevelopmentGLOBAL CLIENTS:General MotorsFordChryslerToyotaMercury MarineDetroit DieselBorg WarnerCummins Turbo TechnologiesVolvoKenworthFreightlinerTataHarley DavidsonJohn Deere |
