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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Ave S Apt. 2CBrooklyn, NY Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLESUMMARY:Experience involved in desktop computers, laptops, printers break/fix, over hundreds of migrations in my years of experiences and network troubleshooting, configuration, and connectivity issues also. I have Team Lead experience in Windows deployments/migrations. I have heavy emphasis on CEOS, Deans, VIPs, Managers, Traders and the upset personalities with technical issues first. Im also proficient in refurbishing laptops, desktops and various computer components. Monitor and maintain Active Directories, GPO Folders, OUs access and password reset for the user community. I have performed Windows 7 to Windows 10 Upgrades. I have experience in troubleshooting applications on Windows 95 through Windows 10 and on MAC (Apple Computers).TECHNICAL SKILLS:Windows 95 through Windows 10 operating systems, with high concentration on managers, supervisor technical issues as a priority. Some involvement with MAC operating systems hardware/software.Microsoft Office Applications: Office 95 through 2016 Word, Excel, PowerPoint, OneNote, Outlook, Outlook Express.Server Applications: Microsoft Active Directory 2003, 2008 and 2012, Citrix.Online Services: Cisco Webex, Skype for Business.Mac/Apple network setup and basic trouble shooting software/hardware issues. Windows deployment and deployment kit use over a network and manual deployment experience.Ticketing Systems such as Remedy, Lois, Service Plus, GPMS, Peregrine, EURC, HEAT.Remote Software Team viewer, Logmein, Bomgar, Kace, LandeskInternet Explorer, Chrome, Firefox, Deep FreezeHardware: Dell Desktops, Laptops, Printers. HP Desktops, Laptops, Printers, Plotters. Compaq Desktops, Laptops, Servers. IBM Desktop, Laptops, Printers.Printers: Tektronix/Xerox, Okidata, Lexmark, Epson, HP, DellPROFESSIONAL EXPERIENCE:Rutgers University, Newark, NJ 11/2019- 4/2020User Support Specialist 3 (On Contract with New Jersey Medical School)Assisted in the migration of Windows 7 to 10 via USB drive for over 400 machinesUser Support Specialist 3 2/2017-11/2019Provided desktop support for Windows 7/10 & Mac OS hardware support to Central Administration and doctors office.Assisted in the upgrading and installation of MS office 2016, Adobe pro, Citrix, Office 365, and Connect EDUSetup Cisco WebEx for executives as well as setup a projector and screen with PowerPoint presentationsProvided Inventory of old equipment and entered it into an excel spreadsheet and surplus database for pick upAssisted with the migration of Windows 7 to 10 via USB drive and provided post supportSetup a whole computer lab consisting of 34 Dell AIO PCs, 2 HP Plotters, 1 Scanner and 2 Ricoh Network PrintersAssisted with the setup and configurations of IPhones and Android with Microsoft Intune company portal and Duo Mobile for AuthentificationHardware Support Specialist 3Rutgers University/ University Hospital, Newark, NJ 2013-2017UMDNJ, Newark, NJ 2013-2015Provided hardware support in a windows 7/10 enviroment to all of the Newark CampusWorked on Dell Desktops/Laptops/Printers, as well as HP Desktops/PrintersPerformed decommissioning of equipment as well as doing inventory via an excel spreadsheet and a surplus databaseHelp the Desktop team when needed with any of the work that they do plus Performed moves and provide supportSupported users as high as the CEO and the Deans of the univeristyJPMORGAN CHASE & Co. New York, New York 2006 2012IT SpecialistAfter the accusation of Bear Stearns I continued to provide hardware support to a corporate campus (including traders and executives) under JPMORGAN CHASEWorked on Dell Desktops/Laptops, IBM Laptops, HP Desktops/Laptops and various makes/models of printers (Xerox, HP, Dell, LexmarkWorked with BSR Team where I Imaged and deployed new desktops and laptops plus moves and reinstallationWorked on Corporate Refresh Projects where we would backup users data and replace their old equipment as well as provide Desktop SupportAV Tech where I would work conferences in which I was the Floor Manager, work the boards, setup projectors, screens and laptops setting up TelepresenseWe dealt with Clients from all over as well as high executives within the companyCushman & Wakefield New York, New York 2005 - 2006Helpdesk/Desktop SupportWorked along with the helpdesk where I received calls and closed them outProvided both hardware and software supportRepaired HP/Compaq Pcs along with HP printersInstalled and supported BlackberriesRolled out Pcs and also did an Outlook 2003 conversion projectBear Stearns New York, New York 2004 2005IT SpecialistProvided hardware support to a corporate campus (including traders and executives)Worked on Dell Desktops/Laptops, IBM Laptops and various makes/models of printers (Xerox, HP, Dell, Lexmark)Worked on IMAC tickets which included imaging Pcs, setting them up and printersConfigured and supported Blackberries for Enterprise use as well as setting up Cisco PhonesWorked on Moves provided support.4G Data Systems, Inc. New York, New York 1994 2003Senior Field Engineer/In-house ManagerProvided field service for customers where I would support their Pcs, laptops and printer related problems.Installed and repaired Compaq, IBM, Dell, Toshiba, Sony, HP, Gateway Pcs, laptops.Trained technicians on troubleshooting, repairing Pcs, laptops and printers.Managed in-house department where I fixed Pcs, laptops, and printers.Salomon Smith Barney, New York, New York 1996 2001Desktop Support/Hardware SupportProvided desktop support as part of an 8 man team covering 3 buildings including users on a trading floor.Installed, configured, supported, repaired and maintained Compaq Pcs, Compaq Servers, IBM laptops, HP printers, Lexmark printers, and Xerox printers.Took care of inventory where I created a spreadsheet and distribution of parts as well as phone support.Katz Media Corporation, New York, New York 1995 1996Desktop Support/Hardware SupportSupported 50 plus users.Assisted the Network Administrator in setting up users accounts on a network.Installed and repaired Dell Pcs and laptops along with HP Printers as well as patching cables on a hub.EDUCATION:DeVry Technical Institute 1992 1994Electronic Technician DiplomaCourses: Industrial Control Electronics Communication, Digital and Analog Communication, Digital Data Communication; 500 Hours of hands on lab experience |
