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Click here or scroll down to respond to this candidateCandidate's Name
US CitizenStreet Address
Cell: PHONE NUMBER AVAILABLE E-mail: EMAIL AVAILABLELinkedIn: https://LINKEDIN LINK AVAILABLEPROFESSIONAL SUMMARY:Meticulous, analytical, and results-driven System Administrator with 15 years of experience in operation analysing, maintaining, configuring, upgrading and administering/operating multiple technology domains.Manual/web applications and infrastructure monitoring, systems analysis, systems evaluations identifying & specifying business requirements. Installing hardware & software and supporting computer operations within mainframe, windows and client server environments. Troubleshoot and tracking, analysing, testing and deploying patches and hot fixes to fix or resolve the problems. Recognized for meeting client SLAS all quality measure before the schedule deadlines. Collaborative, client focused and team leader with strong organizational and effective oral/written communication skills. Goal and team oriented professional with a proven track record in exceeding performance targets in high pressure environments achieving high levels of customer satisfaction.TECHNICAL STRENGTHS:VisioBusiness ObjectClarifyIDMOracleSQLJavaSAPCRMSailpointIBM Content ManagerCognosCrystal ReportingPeopleSoftPGPSharePointCOBOLRPGWindows 98 & NTWindows 2000 & 2003Windows VistaWindows 7 & 10MAC & IOSOffice CommunicatorLync 2013, Hubs, RoutersUnix/Linux/Oracle ServerOmegamon/OmegaviewTivoliTCMTMSDB2, Bridges, SwitchesRSAM, IDACyberarkMainframeLotus NotesProject MangermentTECHNICAL CAPABILITIES:VSAMDell, HP, IBM, EMCISPFIDMSCisco, Citrix, AIXRMMSNDMHitachi, WebSphereESFDFHSMNet APP, VMWARE, RMDSDRMSRemedy, Identity ManagerIOFActive DirectoryService Now, RACFSAVERSEDUCATION & CERTIFICATIONS:My Computer Career, Westerville, OH Graduate June 2019Information Technology Security AdministrationTechnology Associate: NetworkingCurrent Certifications: Linux Essentials; Microsoft Technology Associate: Security, and Server Fundamentals, Mobility and Devices Fundamentals, Comp TIA Windows 10, Server+DeVry Institute of Technology, Columbus, OHAS in Computer ScienceA+ Certificate, New Horizon Dublin, Columbus, OHPROFESSIONAL EXPERIENCE:Morgan Stanley, Columbus, OH March 2020 CurrentAdministration - Service DeskDemonstrate strong customer service skills to provide phone support to internal end users to provide guidance and support, sound communications and customer service principlesResponsible for high quality end user technical support, related to enterprise software and hardwareResponsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/ or infrastructure components in a fast paced 7x24x365 environmentProvides investigation, diagnosis, resolution and recovery for hardware/software problemsInstalls, modifies, cleans up, run diagnostic programs and repairs computer hardware/peripherals and softwareAn understanding of technology and the ability to apply that knowledge to support all existing systemsSupports of all aspects of client support and immediate computing needs achieving high levels of first call resolutionsNationwide, Columbus, OH April 2019 July 2019Specialist, IT Risk ManagementTroubleshooting database connection errors review and test prior to moving to productionMigrating applications from Legacy IIQ to SailPoint IIQ platformAssess issues/problem encountered and recommend an appropriate solutionManaging project scope/program risk, resource scheduling, update status and documentation, digital certificates managementWorking with clients to support user acceptance testing, debugging and migration to production environment and 3rd partyDeliver identity management consulting services including client interaction, design, architectureDeploying SailPoint IIQ Connectors for various target systemsCritical thinking in assess/problem encountered and recommend an appropriate solutionsHuntington Bank, Columbus, OH July 2018 October 2018IAM AdministratorControl user logical access to organization resources in business applications, according to pre-set of system rules, policies and authentication & authorization, risk and issue managementPerform account access administration, provisioning and de-provisioning of accountsControl user on privilege/emergency access requestMaintain knowledge of internal processes, procedures and IT control policiesPerform security and change control related tasks in compliance with the Information Technology Control Policies, standard operating procedures and reference documentation using sharepointAppropriately document and highlight any potential risk concerns identified, escalating to management as appropriateRespond to Service Manager incidents and ensure tickets are completed within the firm's documented SLAs for priority/severity impactsJP Morgan Chase, Columbus, OH September 2016 April 2018Identity Access Administrator SROn board applications for users add, modify, delete and password resets. Ability to independently troubleshoot and resolve complex security and system access issuesEstablishing connectivity to Citrix and maintaining the different applications and effectively communication and working with customers request in Citrix regarding application support, technical issues, priorities and special requests from customersDemonstrate continuous effort to improve operations, Any and all projects and or activities as assigned, streamline work processes and work cooperatively and jointly to provide quality seamless customer serviceTroubleshoot and resolved issues; security, system & privileged access, setup administrator and service accountsProvide a variety of applications and systems support and services to several different line of businessRespond to Service Manager Incidents and ensure tickets are completed within the firms documented SLAs for priority/severity impacts with the discretion of HSA system authorityControl user logical access to organization resources in business applications, according to pre-set of system rules and policiesJP Morgan Chase, Columbus, OH August 2015 August 2016Unix System Admin /Identity AccessPerform security Administration on various platforms installs/uninstalls, maintains, configures, and administers hardware & software on the following technologies workstation support, application, network and server administrationBreak/fix support of user access and group rights assignment across all systemsEnsuring access is granted in accordance with Logical Access Control policyTroubleshoot and resolve security system access issues recognize problems, trends, solution, and implements actions to remediateAnalyze requests for potential risk before actionEscalating, rejecting and querying requests when necessaryReview and maintain process/procedural documentation run book and SopParticipated on a monthly basis in strategic prevention of disasters and testing offsite procedures for providing both permanent and temporary recoveryCritical thinking, System evaluation and configuration procedures, network standards, protocols & procedures, platform usage, capabilities and applications of network equipmentKnowledge of PKI, Activate Directory, IAM Access Administration standard frameworks and policiesAssure adherence to required IAM Controls, policies, standards, procedures, guidelines, and processes certificates & certificationsCreates, organizes, files, and maintains documentation to ensure IT procedures are met and the systems remain stable, accessible, and secureDuties include Keon database, SQL query, system log and audits logCardinal Health, Dublin, OH August 2008 March 2015Analyst, End User Customer SupportProvided customer phone support, resolved technical issues, log and escalated calls as appropriateBuilt strong relationship with end users by projecting a positive attitude and providing helpful supportWorked with over 150 applications and reset password in SAP FSP, Business Object, CRM, PGP, Blackberry, LMS, SAP Portal, People soft, IBM Content Manager, CitrixUnlocked and reset passwords in Active Directory & IDM for user who forget their passwordTroubleshot and solved problems efficiently by using active listening skills and asking pertinent, specific questionsAddressed user problems before escalating issues to a higher level of supportFulfilled user responds to routine or standard requests from IDM and service nowExperience responding to and resolving user reported incidents at all levelsCommunicates effectively with both technical and non-technical individuals at all levelsWorked with Citrix on connectivity issues and killing session and starting session add, delete, modify parameter on applications and logsIBM Corporation, Columbus, OH May 1998 August 2008Computer SpecialistRecovered systems hardware/software for performance and maintenanceSupported Windows/Client/Server TCP/IP, Ethernet environment with connection to LAN/WAN, Internet and IBM S390 mainframe system, Data base server, SQL, Oracle, Linux, UnixMonitored and managing the network server and system health performance to ensure that the systems is up and running without alerts or outagesInstalled desktop software and troubleshoot server and network equipmentServed as trouble-shooter and problem solver on the mainframe/mvs operating systems for usersHelped with the installation and maintenance of hardware/software and managing applications and infrastructure tracking, evaluating, testing and deploying patches and hot fixesConducted daily resolution with support personnel and determined the root cause of problemManaging servers, tickets/change support activity for systems maintenance and system availabilityWrote and revised procedures for ISO 9000 documentation on monthly basisIdentified/implemented procedure improvements to save the company thousands of dollars by attainment of all SLAs and quality measurementContributed by using efficient standard processes in a timely manner to satisfy customersParticipated on a monthly basis in strategic prevention of disasters and testing offsite procedures for providing both permanent and temporary recoveryMonitoring and managing Citrix server for system health, installing hardware & software and supporting |
