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Candidate's Name  5766 Beau Barton Place #3 Orlando, FL 32807EMAIL AVAILABLEPHONE NUMBER AVAILABLEMICHIGAN STATE UNIVERSITYB.A IN RETAIL BUSINESS: Graduated: Street Address /2009Previously a Contact Specialist over four universities for Wiley Education Services. Recently promoted to Student Services Coordinator for Benedictine Universitys Business College. I am proficient, highly motivated, with over 10 years of Administration experience and passion for supporting customers, managers and executives in high paced environments. Diversified skills include client relations, project management, and administrative support, with excellent phone and digital communication skills. I have a degree in Retail Business and currently pursuing my Masters in Communications.Technical Skills: MS Word, Excel SOS Web 2.0 Data Analysis Event Coordination Research Customer Service Social Media EnthusiastProfessional Experience:Wiley Education Services (Benedictine University) Orlando, FL November 2019-Present Monitor student performance to identify risks, and successfully resolve student concerns through prompt issue resolution and coaching designed to improve student retention and other strategies to meet partnership benchmarks and goals. Facilitate student requests through escalation procedures on the student's behalf with campus contacts and other support services. Interact daily with staff, faculty and program directors to ensure student issues are resolved in a timely manner. Ensure student registration either through direct registration activities or leading students through the advising and registration process to meet campus benchmarks and objectives. Forecast course section needs, and provide recommendations for course scheduling where applicable, working with Student Recruitment and academic leaders to ensure availability and efficiency (load balancing) of campus resources. Manage regular activity, audit, and retention reporting, including registration management, to ensure achievement of internal and external partner retention/graduation goals. Maintain accurate and complete student enrollment records through database and spreadsheet management tools (CRM/SIS/ Excel.) Create and maintain comprehensive and accurate documentation of student interactions and records through campus SIS and Wiley CRM systems. Develop relationships and serve as liaison between Wiley and campus administrative and academic offices(Business Office, Financial Aid, Registrar, Advising, and Faculty) regarding add/drop procedures, course scheduling, student concerns, graduation processes and general troubleshooting. etc Work with the Operations Manager and Partnership Director to support daily partner operations, ensuring student support duties are accomplished in a timely and efficient manner Wiley Education Services Orlando, FL June 2019-November 2019 Contact students who inquire about online programs Gather information needed from student for pre-qualification Follow up with any students wanting information about online programs Marriott Vacation Club Orlando, FL December 2018-May 2019 Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges. Advise on company information. Take payment information and other pertinent information such as addresses and phone numbers. Place or cancel orders.TRAVELCLICK ORLANDO, FL (Part Time (Temporary) January 2016-September 2017 Management, Communication Title: Sales Support Coordinator Assist Sellers with pre and post-sale order queries and requests including spend reports, purchase summaries, historical customer data, ROI Gather customer lists, pricing, and product details for management/corporate level purchases and create master spreadsheets/contracts Troubleshoot order issues in all back-end systems (sf.com, oracle, zuora, insite) to better service internal and external customers Coordinate across departments (Sales, Operations, Billing and collections) to drive resolution of order issues, credit & rebills, upgrades, downgrades and terminations Report generation from Salesforce.com Assist with Sales related projects and urgent contract requests Assists sales team with pricing and constructing quotes/sales orders TRAVELCLICK ORLANDO, FLTitle: Data Analyst (Contract) September 2015-January 2016 Compare various attributes from multiple data sources to identify discrepancies. Determine what the correct value should be through various methods including self-sourcing (internet), and communicating with various liaisons globally. Update the value in the source system or coordinate with data owners to have it updated and double check to ensure the data is correct in the source system. Support overall data integrity and global sales territory planning activities. GENERAL MOTORS WARREN, MITitle: Senior Advisor (Contract) September 2014 - June 2015 Received inbound calls from consumers not satisfied with their GM experience as it relates to warranty, service/repairs, and reimbursements. Researched the issue with the Customer Experience Manager Located at the customer's dealership as well as looked up data concerning the customer's vehicle history. Made outbound calls to dealerships to negotiate resolutions to enhance the GM experience and retain customers. Completed 25 plus cases in an average of 10 days. Displayed strong attention to detail when listening to the consumers, speaking to consumers and using systems to process consumer information. Floor support for fellow co-workers. Assisted with their cases and deescalating customers who may be upset with the resolution or their vehicle situation. CELINK LANSING, MITitle: Partial Release/Subordination Specialist-Foreclosure Specialist September 2012 - August 2014 Transferred the rights to part of the property under lien or releasing part of property if and when an origination error had occurred or when there were insufficient funds to fully satisfy the state tax lien or the party with the lien has no rights to title of the property. Write up partial release documents for customers who wanted to sell a portion of their property under lien using Process subordination of mortgage requests whenever the 2nd mortgage is recorded before the 1st mortgage. Processed reverse mortgage client information whose homes are going into foreclosure. Prepared source data for corresponding lawyers and computer entry by compiling and sorting information; establishing entry priorities. Processed account source documents by reviewing data for deficiencies; resolved discrepancies by using standard procedures, order appraisals for foreclosure sales.