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Candidate's Name
Sunderland, MD Street Address
EMAIL AVAILABLE  PHONE NUMBER AVAILABLEQualifications ProfileAnalytical and motivated Manager, fortified to direct a company in keeping with the vision outlined for the company by the Board of Directors.Ready to partner with high-level officers to grow the company, strengthen it and ensure its sustainabilityGeared to represent the company as required, including attendance of important functions, industry events and public meetings.Equipped to work closely with various executives to prepare annual budgets, complete risk analysis on potential investments, and advise the Board of Directors with regard to investment risk and return.Professional ExperienceMarshalls, Store Manager, 2019-PresentAccountable for Merchandising, Operations, Customer Service and Human Resources within a high volume store location. Develop creative plans to increase store sales Manage store expense control and payroll to optimize business Focus staff on Loss Prevention priorities Ensure every customer has a positive shopping experience Recruit, train, develop and manage a large team of Associates and Assistant Managers Provide individualized development for Assistant Store Managers to ensure their ability to be promoted to Store Manager positionsWalmart, Store Manager, 2007 - 2019Driving the sales and financial performance of assigned areas. Ensuring compliance with Company policies and procedures. Modeling, enforcing, and providing direction and guidance to salaried and hourly associates on the proper customer service approaches and techniques to ensure customer needs, complaints, and issues are successfully resolved within company guidelines and standards. Providing supervision and development opportunities for salaried and hourly associates and upholding the Company's Open Door Policy.Successfully built a community/business relationship with the new community.Received the County Community Service Award, the Store of the Year, and the Best in Class Customer Service Awards.Walmart, Co-Manager, 2006 - 2007Coordinated, completed, and oversaw job-related activities and assignments; enhancing the financial performance and sales of the store. Ensured compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity. Led management team effectively by providing supervision and development opportunities for associates.As a result to effective leadership, productively promoted three Assistant Store Managers to Manager positions.Special projects include the complete liquidation, closing, and opening of a store locations.Walmart, Shoes and Jewelry District Manager, 2004 - 2006Effectively planned & executed company objectives. Identified and developed new business opportunities within operational area. Provide consistent and effective communication of divisional and regional priorities to store teams. Protected company assets through loss prevention and expense efficiencies and maximized performance & productivity through a commitment to sensible store scheduling.Conducted High Shrink Reviews and provided feedback on ways to mitigate shrink.Rewarded with the Best Shrink Reduction Award.Led the effective reset of the Shoes and Jewelry Departments for 12 stores.Walmart, Assistant Store Manager, 1998 - 2004Communicated effectively with team members and customers and accurately completed all documentation. Learned new product features, advantages, and benefits. Ensured a full understanding of all store communications including product information, current advertising, promotions, and other marketing initiatives. Provided exceptional customer service to individuals visiting the store including greeting customers, gaining customer confidence by making the shopping experience comfortable, and assessing all client needs.EducationAssociate of Applied Science in Business Administration,Finger Lakes Community College  Canandaigua, NYBachelors of Business Administration,Capella University-Minneapolis, MN