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Bachelors Degree in Computer Science and Information and Technology. Passionateabout IT, innovation, and desire for learning. Project Administrator with over ten years performing high quality project coordination in fast paced, hi-tech environments.PHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCEPaydek, Bucharest  Bucharest, RO  Customer Support Agent November 2019 February 2020 Providing high quality and timely responses to inbound and outbound phone calls and to customer inquiries via emails Validate entitlement, assisting customers with unit diagnosis and troubleshooting Supporting the company in a complete understanding of our client issues technical services; command thorough knowledge of all company products and services and departmental procedures Advising customers on the correct solution for their requirements Lumetra Healthcare Solutions, San Francisco, CA  Project Coordinator March 2011 - May 2013Lumetra Healthcare Solutions focuses on clinical quality improvement, independent peer review, clinical data analytics and healthcare information technology Tracked Service Partner deliverables for over 600 providers participating in the Local Extension Center Helped team reach 100% of the Local Extension goal, helping 1063 Providers reach meaningful use Tracked all fee for service work daily Coordinated teams work with over 1000 Providers in Northern California, entering and tracking milestones earned using SalesForce.com IBM, San Francisco  Website AdministratorMARCH 2007 - DECEMBER 2009 Created and published content into the IBM website gathering information for 20 different IBM operating locations in the Western Region of the US Improved the functionality of the internal IBM website features increasing users satisfaction Assisted in the planning and coordination of events and community outreach effortsSKILLSMicrosoft Office, MacOSCustomer Service and Support(Intermediate) Java, JavaScript,HTML, CSS, XML, SQL, LinuxKnowledgeable in excel and accessfor data analysisHealth Information TechnologyWeb Content ManagementCOURSESOperating Systems, Object OrientedProgramming, Computer Networks,Software Engineering, ArtificialIntelligence, Computer ArchitecturePOJECTSLicense project: Controlling droneflight by using Simulink in MATLAB,programming in C.School Project: Created a webapplication for a hostel managementsystem. (code available uponrequest)LANGUAGES(Intermediate) RomanianUniversity of Michigan Health Systems, Ann Arbor, MI  Insurance Authorization CoordinatorJanuary 2004  AUGUST 2006 Obtained insurance authorization for all outpatient surgeries by using Mainframe, Star, Managed Care Operations, IDX and securing referrals Organized the yearly pharmaceutical fair Submitted articles to medical journal publications for the Chief Physician EDUCATIONPolyethnic University of Bucharest, Bucharest, RO  B.S. Computer Science & Information TechnologyOCTOBER 2015 - JUNE 2020Eastern Michigan University, Ypsilanti MI  B.S. Criminology AUGUST 2002  AUGUST 2004