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Click here or scroll down to respond to this candidateCandidate's Name
Phone PHONE NUMBER AVAILABLEEMAIL AVAILABLEAwarding winning experience professional specializing in insurance and customer service.Outstanding Qualities. Skilled in high volume workflow with creative troubleshooting capabilities. Meet deadlines and handle numerous projects and tasks simultaneously. Develop ideas into workable plans in a result-oriented environment. Establish logical and sequential methods for accomplishing stated goal. Execute strong communication and skills, both verbal and written. Proficient operations proceduresWORK EXPERIENCENationwide Life InsuranceSENIOR NEW BUSINESS CASE ADMIN 2010 - PresentNationwide Life Insurance, Grandview Ohio. Review up to 20 new business applications per day to make sure everything is in good order. Follow up with agents and vendors weekly through e-mail and phone call on all pending policies. Provide necessary updates to the Underwriters to expedite approval. Maintain case load of up to 150 policies by reviewing the oldest policies and providing necessary action to speed the process up. Participating in answering agents phone calls and e-mails for all distributions and provide solutions and status on all inquiring policies. Assist in helping both new and tenured Case Managers with our IBM partners on their assigned daily work.. Responsible for training, answering questions, handling new business policies.. Manage production reporting for associates and managers. Assisted the team with any production issues and additional training as neededQUALITY ASSURANCE AUDITORNationwide Life Insurance, Columbus Ohio. Audited approximately 40 Case Managers on production of all types of life insurance policies. Completed 10 audits per person per month. Input all production results into New Business Quality DatabaseSR LIFE FINANCIAL SERVICE REPRESENTIVE/CASE MANAGERNationwide Life Insurance, Columbus Ohio. Ability to multi-task and manage a full case load. Make and receive phone calls from brokers, agents, internal sales, Regional Life Consultants, with questions regarding the status of new business policies.. Assisted and trained associates in multiple departments. Instrumental in the Project Spotlight for the system ALS to cyber conversions. Conducted training classes for employees on the new cyber system. Served as a Lead for training, answering questions and distributing work to associatesLEAD - BILLING 2000 - 1999Anthem Life Insurance Company, Columbus Ohio. Supervised eight direct reports. Monitored production to meet all goals. Monitored workflow to maintain on time service. Balancing of lockbox payments and transactions dailySENIOR LIFE SPECIALIST 1998 - 1999The Midland Insurance Company, Columbus Ohio. Monitored and researched suspense entries for clearing. Responsible for maintenance of lockbox and cleared rejected items. Paid premiums that lockbox could not process. Communicated to policyholders written and verbally. Preformed outstanding customer service.LEAD FOR ACCOUNT CONTROL 1998 - 1994Ohio State Life Insurance, Columbus Ohio. Served as a Lead in the Account Control Department, to train associates, perform quality checks and coordinate thequantity of work with the overall workflow on the team.. Made necessary work assignments, prepared reports and recommended scheduling needs for staffing. Responsible for coordinating test cycles. Responsible for completing audits. Reconciled and corrected suspense accounts and general ledger out of balance for all production. Performed test transactions directed for system conversions. Maintained working knowledge of online administrative systems. Received complex suspense entries and took appropriate action to correct any errors. Controlled and correct rejected input and system messages and related file maintenanceEducationHigh School graduateLOMA orientationLOMA 1Business classes at Columbus Business UniversityReferences upon request |
