| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Cell PHONE NUMBER AVAILABLELINKEDIN LINK AVAILABLEEMAIL AVAILABLESkilledMacOS Mojave, Windows Street Address , Microsoft Suite of Products, Google Suite, SQL SERVER 2012 Manager, SQL, Basic Informix, Unix, Salesforce Cases, working on Salesforce System AdminMeticulous at researching database(s) for data corruption and use errorsOver 10 Years Supporting Corporate ERP Systems, Accounting, Manufacturing and InventoryEducationBS in Computer Technology, University of Phoenix Oregon CampusExperienceFinancialForce Support Analyst (Oct 2017-June 2020)Provide technical and functional support for our clients and partners for FinancialForce ERP application that is built on the Salesforce platform.Identify, troubleshoot and test complex enterprise level customer incidents utilizing salesforce environment, i.e. sandbox, MDO.Write/Modify SQL Scripts used for mass updates, and find corrupt dataTroubleshoot Salesforce Reports.Instruct customers whether it is a software problem, an operational error, or an enhancement.Contribute and write knowledge base articles, provide client with instructions on how to or possible work around.Install apps, update permission sets, learning new Salesforce Analytics, working on Salesforce Administrator CertificationAlways ensuring resolution timings and case priorities are metTechnical Environment Salesforce, FinancialForce ERP systems, macOS Mojave, Jira, Google and Google Docs, Salesforce CRM. Salesforce Cases, Zoom, Slack,Staff Accountant Corvel (thru Robert Half 01/2016-09/2017)Working at the Milwaukie location as a temporary staff accountant, work escheatments.Follow up on outstanding Workmens Claims payments. Interact with medical Providers and attorneys and clients.Technical Environment Windows 10, Office 2013, Skype Business, Propriety Claims Systems CareMCApplication Support Analyst Con-Way, XPO (10/2013-10/2015)Member of Technical Support TeamSupport /research issues from clients using Warehouse Management System Provia (over 200 locations)Utilize SQL, create queries to find and update corrupt data.Document all incident and project management in Atlassian Jira tool setInvestigate electronic data interchanges to identify incorrect data and establish solutionsInform end-users of incident progress, notify of impending changes or agreed outagesTransportation Management Systems (TMS), Supplier Inventory Management Systems (SIMS),Shipment Management system (SMS), Baan Logistics Management Systems (LMS)TRA/X (PSL Client/Server Global Shipping System, Gateway monitoring using Axway Synchrony/SentinelTechnical Environment Windows 7, Informix, SQL Management Studio 2012, Office 365, SharePoint 365Xerox Call Center support Xerox (05/2013-10/2013Account billingSprint Phones (Android, Apple)Technical Support Professional II Stream Global Services (04/2012- 05/2013)Enterprise Level QuickBooks Certified UserProvide telephone support for Intuit Enterprise QuickBooks Accounting Systems customers across the United StatesUtilize knowledge bases, Siebel 8.0 CRM system, Remote desktop tool RescueMe, Citrix, various other toolsTechnical Environment Windows 7 Operation systemsContract EDI Data Analyst Corvel Corporation (01/2011-02/2011)EDI Operations Analyst, which included utilizing FTP to pick up inbound image files for loading to a document management systemTroubleshoot claim records that did not load utilizing text editors for string searching, using SQL to update records so they could be resent in a daily EDIRoute EDI work orders to appropriate EDI Operations personnelTechnical Environment MICROSOFT XPContract Project Assistant Vigor Marine LCC (11/2008-06/2009)MS Office Skills, Order Supplies, Schedule Meetings/LunchesCreate and populate Excel Spreadsheets (example Bill of Materials)Keep track of Revisions of Engineering DrawingPrint Reports from Excel and Timberline Costing ApplicationTechnical Environment MICROSOFT XP, MS OfficeContract Business Analyst - Weyerhaeuser Corporation (05/2006-12/2007)Team Member of new development of Costing ModuleWrite report specs; write test scriptsPerform entire development system testInstall new cost module into production, user access permissions, route reportsTest production figures to ensure correct/accurateManage install CRS (Corrugated Roll Stock Inventory System) & MACPAC application at new Weyerhaeuser Charlotte Bag Plant, Configure User Permissions, Create Foundation data, Route spool filesSupervise install and set-up of Zebra bar code printers, Forms Printers (Invoices, BOL)Configure and install Symbol handheld scanners, configure and install PERCON portable data terminalsCollaborate with other team to support the installation, configuration, and upgrade for Corrugated Plants from CRS to Kiwi plan Roll stock Application at 30 corrugated manufacturing plantsProcess Data Extract Scripts from iSeries to Excel, .csv and .txt for conversions of inventory dataTechnical Environment MICROSOFT XP, MS Office, AS400, Citrix, Broderick, Remedy, Crystal Reporting Tool, SQLContract Programmer/Analyst Weyerhaeuser Corporation (09/2004-12/2005)Provide End-User Support of Order Services Management Application used by Sales/Marketing and Invoicing at Paper mills, Converting Papers plants (15 plants)Troubleshoot system, application and use errorsTasks as related to legacy OSM and new BAAN projectTechnical Environment MICROSOFT XP, MS Office, AS400, Broderick, Remedy, Crystal Reports, SQL, EDIProgrammer Intern Clark County Corrections (Information Services) (05/2004-08/2004)Promoted to Temporary Beginner Programmer Analyst after 2 monthsUtilize knowledge of SQL to troubleshoot problemsAssist on upgrade of Crystal Reports Version 8.5 to 9.0 on approximately 250 reportsTest and troubleshoot stored procedures, sql statements on each reportEnsure each PC was configured correctly and tested reports and train end users to ensure knowledge of Client Tracking System Crystal Reports Version 9.0Technical Environment MICROSOFT XP, MS Server 2003-2005, Visual Basic, and Crystal Reports |
