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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLETechnical Support and Testing EngineerCommitted to Operations Support ofTesting, diagnosing, reproducing, and fixing customer software and hardware issues. Troubleshoot and assist customer with problem isolation and resolution.PROFESSIONAL EXPERIENCESystem Engineer at Samsung Electronics America 3/2020- Contractor Plano, TX Validation and verification of Samsung virtualized product implementation for RAN NMS/EMS and Femto Core infrastructure, VNF instantiation, VM deployment using heat template & VNFD. Test and support MOP, ATP of RAN NMS/EMS and Femto Core infrastructure for Verizon Customer Sr. Engineering Specialist at Nokia 7/2018-12/2019 Dedicated support engineer / lab manager for AT&T vIMS Lab Irving, TX Lab admin for complete VNF life cycle management for virtualization IMS system for AT&T lab Led, built and supported HSS, CSCF VNF virtualization system installation and cloud compute scale out projects Nokia certified SI Telco Cloud Infrastructure and VNF Solution Engineer and VNF Lifecycle Management Working knowledge of Heat Templates, YAML, OpenStack, OVS, VLAN/VXLAN, Glance, Ceph, Cinder, Swift, Heat, Zabbix, Vitrage Develop and support the health check script in each VNF and collect the health check logs in the RTP server. Led NE integration with Nokia OSS Netact project Sr. Engineering Specialist at Nokia 10/2015-12/2019 E911, LBS, BPT product support Irving, TX Supported and trouble shooted critical NTC cases and on-call for emergency support E911, LBS, BPT product Liaisoned as a systems engineer between the customer and the Nokia sales team for the BPT product Led the performance, feature and regression testing for BPT feature releases Supported R&D to troubleshoot software bugs until customer acceptance testing Supported BPT Verification System & Care lab. Maintained license keys for the lab for VMware products Sr. IMS/SDM Support Engineer at Nokia 12/2011-10/2015 Core Network AAA, HSS, CSCF, OneNDS product support Irving, TX Provided onsite prod support for the AAA product Alarm & Performance at Verizon in South Lake, TX Wrote, validated and executed upgrade MOPs for HSS, CSCF and ONENDS Rendered technical support for HSS, CSCF products by NCT case handling and on-call Lead and supported HSS, CSCF integration with Nokia OSS Netact project Sr. Solution Engineer at Nokia 9/2008-12/2011Customized Performance Solution Irving, TX Rendered critical support to network planning team by administering the network performance KPI reporting system Customized and supported Network real time performance monitoring tool Traffica application Supported T-mobile traffica KPI Export customization and data warehousing system testing project Provided onsite pre-sales support for Bell Canada Traffica and was instrumental in winning the deal NMS Engineer at Nokia 9/2000-9/2008Nokia Network Management system(NMS2000/Netact) support Irving, TX Supported Nokia NMS2000/Netact applications - Implementation (installation, commission, and integration), administration, and maintenance of NMS2000/Netact Main tasks: Troubleshooting of NMS2000/Netact, Unix system failures, Oracle DB issues Case handling and on-call - Gave consultation services to customers as well as deliver emergency and after- hours on call support Worked and supported the customer to get user acceptance testing done Integration of new network elements into NMS2000/Netact, Assurance of Network Element connectivity to NMS2000/Netact and system data consistencyBusiness Application Developer at AmeriServe 9/1999-9/2000 Business Intelligence Data Warehousing reporting system Development Dallas, TX Developed and maintained the production RODS (The Reporting Operational Data Store) Erwin Model. Developed system and application software using SQL plus, C++ Consultant at KPMG LLP 1/1999-9/1999Knowledge management Data Warehousing System Development Dallas, TX Development and implementation of web-based decision support systems. Created Erwin Model, system components and interface. Data mining to find association rule. TECHNICAL SUMMARY Red Hat Enterprise Linux System and Network Administration : Training Certificate from Red Hat Red Hat OpenStack Administrator: Training Certificate from Red Hat HP-UX System and Network Administration: Training Certificate from HP VMware vSphere Enterprise Plus v6, ESXi Hypervisor, vSwitch, vCenter, VDP: Data Center Virtualization(VCA-DCV) ORACLE DBA: Training Certificate from ORACLE Corporation BIG-IP Administration & Configuration: Training Certificate from F5 networks. Nokia network management system: Netact administration Certificate from Nokia LTE-EPS Fundamentals: Nokia Certified Associate. Nokia SI Telco Cloud Infrastructure Certified Solution Engineer L3: Certificate from Nokia Nokia VNF Onboarding Certified Solution Engineer L3: Certificate from Nokia Operating Systems: Unix of HP, Sun Solaris, Red Hat Linux, Windows, WebSphere Application Server, Apache HTTP server Databases: Oracle, my SQL, MariaDB, Sybase, SQL Server, DB2, Essbase, and Solid DB Hardware: HP C7000 Blade Servers, BL460C, SAN Storage, SAN Switch, EMC VNX Storage, VMware Server Scripting: shell scripts, Perl scriptEDUCATION MS. CSE, Southern Methodist University, Dallas, TX BS. CSE, Nanjing Institute of Technology, China |
