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Click here or scroll down to respond to this candidateCandidate's Name
Street Address W. Nova PlaceCasa Grande, AZ Street Address
E-mail: EMAIL AVAILABLEPh: PHONE NUMBER AVAILABLEHighly Experienced Customer Account Manager & Sales ProfessionalProfessional with a broad knowledge of Sales & Manufacturing with a background of more than 30 years in the PCB industry. Worked all aspects of customer contracts from RFQ-RFI Quotations, Contract Review/Quality Requirements/Order Entry/Supply-Chain Procurement/Stockroom/Shelf Life/Kitting Operations thru shipment of customer product.Sr. Account Manager servicing customers as well as creating Sales targets and implementing measurable goals for the Department and my assigned customer base.Create excellent communication management to our customer on all open orders to assigned customer base, such as weekly conference calls, customer portal inputs and team inputs and provide timely and accurate responses to ensure our customers satisfaction.Supervised and assisted in mentoring other customer account managers as well as facilitator for our quotation team.Proactively worked with all internal departments, Production, Operations, Quality, Engineering, Procurement and Shipping to achieve teamwork needed to assist in customer business growth.Strong market relationships in Aerospace, Military and Commercial community derived from years of experience working in the Printed Circuit Board manufacturing environment.Multi Tasker, strong organizational skills, worked internal & external team projects/issues to ensure we were responsive to the customers requirements to meet quote submission deadlines, to make any corrections on paperwork to our customer or from our suppliers in order to ensure parts could be received at customer location.Highly motivated self-starter and active listener who can troubleshoot difficult customer problems to closure, with a resolution that satisfies customers needs and companys expectations.Very familiar with Pro-Cim use and Microsoft Office Suite, CRM system, and Microsoft Teams.Generating sales and growing customer relationships with my service to both customer and company goals and expectations. Offer alternative and out of the box thinking on quotes including volume breaks, corporate wide agreements, and annual forecasted blanket orders. These action creae a larger booking and an assurance of a larger visibility window for production demands assisting us with OTD goals.Knowledge of products, processes, and possible throughput issues to assist the customers with process understanding on complex orders, (ex: several lamination cycles, outside testing, any other special processes.)Assigned customer accounts experiences in unique and extensive customer requirements, approvals from customer bare board build completed but assembly build has yet to begin. These were all required prior to ship, or final source of customer product.Testing of product at substages working hand and hand with customer Engineers at our location (ex.: JPL, NASA and SAIC)Experience with various customer portals such as those in Exostar which are used by Raytheon, Boeing. Lockheed Martin, BAE and specific customer portals including Collins Aerospace, DRS, GE Aviation and Northrup Grumman.Grew specific customer accounts to increase annual income of the company to meet or in most cases exceed set goals. Example of one of my customers that started activity at about $400K annually and Sales have now reached 6M to 8M per year. Customer now fluctuates as #1 or #2 customer consistently for the company in annual sales.Travel for the company to customers (when needed) for program specific meetings as well as Annual Business Reviews with our Top 10 customer base.PROFESSIONAL EXPERIENCEState Seal Company, Chandler, AZ. 85226 Jan. 2020 thru presentInside Sales Representative Manufacturer of Seals, Gaskets, EMI Shielding and also a Franchised Distributor for 3M, Parker OES, Parker Chomerics.Work Customer Sales, Order Entry, Contract Review, Returns, Coordinate with Outside SalesPioneer Circuits, Inc. Santa Ana, CA. 92704 2010 thru Jan. 2020 (moved to AZ.)Supplier of Space, Aerospace and military sectors.Rigid Flex Circuits, Extended Length Circuitry, Primarily Build IPC 6013 Type 4 Rigid-Flex Circuitry, as our primary core business, but IPC 6013 Type 3 and IPC 6012 Rigid Boards. Boards as well as assemblies (full turnkey)Military Qualified Mil-PRF-31032/1 thru 4, AS9100 Certified, ISO 9001-2000 Certified, Assembly J-Std-001, NASA 8739.3 and .2Sr. Account Manager/Customer Support Manager (worked remotely to assist w/replacement)IPC Cal Flex/Cal Flex, Inc. Anaheim, CA. 92805 1990 thru 2010 (Business closed)Operations Mgr., Customer Support Manager,Materials ManagerWhen hired was responsible for all procurement, raw material and hardware needed, as well as stockroom and shipping area. Over time progressed to become the Front Office Manager and I took care of the above and started taking care of customers as well. I supervised as well as mentored the Sales/Customer Service Staff.I was promoted to Operations Manager for the company and responsible for all aspects of the company business as our president took extended trips to China to pursue personal interests.IPC Cal Flex was a small business and we had an average of 50 employees. |
