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Street Address  Hopkins Court, Holland, PA PHONE NUMBER AVAILABLEEMAIL AVAILABLEExperienced sales and customer service representative with excellent communication and organizational skills.EXPERIENCESeptember 2013-January 2019Editor The Value ExaminerEdit a bi-monthly magazine for a professional organization, The National Association of Certified Value AnalystsMaintain contact with a roster of over 100 contributors and writersProofread and edit the final publicationAugust 2012-August 2013Customer Service Representative MMS EducationMake outbound sales calls supporting various clients marketing programsFollowed up with interested clients and pre-screen them for regional sales representativesMaintained and updated customer call lists.August 2011-December 2011Sales Representative, LenoxReceived and placed orders for internationally renowned china, flatware, giftware companyMaintained sales list for future contactEnsured orders were placed accurately and in a timely fashionJuly 2008-February 2010Shareholder Services Manager, Nationwide Investment ServicesResponded to calls from shareholders and troubleshot issuesInitiated and supported a program to call 90,000 shareholders during the financial crisis of 2008.Developed a newsletter for employees to increase positive communication within the divisionAugust 2005-2006Receptionist, AutowayManaged inquiries from customers at a car dealership in New Port, Richey, FloridaAssigned walk-in customers to sales team membersPlaced weekly ads in the local newspaperAssisted in the development and production of sales information to customers2EDUCATIONBACHELOR OF ARTS, JOURNALISM, College of White plainsWhite Plains, NYSKILLSStrong customer service practicesHighly organizedProficient in Word, PowerPoint, ExcelSkilled in marketing and salesExcellent writing and communication skillsACTIVITIESI volunteer my time and marketing talents to support an annual fundraiser for the Garden of Reflection, the Pennsylvania memorial dedicated to those who died on 9/11. Last year we raised 20 % over the year before. I have also volunteered as a guide at the Bowman Hill Nature Preserve in Solebury, PA.