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Click here or scroll down to respond to this candidateCandidate's Name
Street Address N. 42ndStTampa, FL Street Address
PHONE NUMBER AVAILABLE (h)PHONE NUMBER AVAILABLE
EMAIL AVAILABLERoles:Business AnalystProject ManagementProgram ManagementChange ManagementProduct Development/Release ManagementINFRASTRUCTURE EXPERIENCE:WirelessSoftware/HardwareNetworkingTelecomE-CommerceDAS installation/implementationTOOLS:MS ProjectMS Office SuiteSharePointVisioMETHODS:PMIITUP-PRISMSalesForceMaster Data ManagementWaterfallAgile (Hybrid)ScrumINDUSTRIES SUPPORTED:Large Enterprise CustomersMid-MarketHealthcareHospitalityFinancialManufacturingEducationLaw EnforcementE-CommerceVendor & Account ManagementEDUCATION:2 Year- Accounting Technical DeKalb Tech 1988Vocational Studies, Accounting Studies,Hillsborough Community College 1981-1983Accounting/Computer ScienceCERTIFICATIONS:CCSP-Citrix Certified Sales Professional-Presentation ServerVoice and Data, ACSIADDITIONAL TRAINING:Miller HeimanZig ZiglerAxiomDale CarnegieGRC Governance, Microsoft Dynamics, Power BI, MDM Master Data Management, Mobile Device Management AirWatch, MobileIron, Vendor Management, Watson Campaign Automation, e-Message, (RCM) Revenue Cycle Management, Release Manager, Firewall, Cybersecurity, Network, Unified Communications, Segmentation, Backup and Restore, Project/Program Manager APIs, KPIs goals in software and hardware, Enterprise and SMB, ServiceNow, PeopleSoft 9.2, POS, DAS head-end equipment, Voice Transformation, Procurement, Logistics, Supply Chain, IMS Core Platform, (ECM) Enterprise Content Management, 4G, LTE, MDM, AirWatch, MobileIron, ERP, Proficient in highly technical products and services and SDLC lifecycle, Jira,Business Analyst: includes over 7 years of experience managing large and complex projects consisting of multiple projects and multiple teams. Microsoft Dynamics, Microsoft Project, SharePointProject Manager Office (PMO): Very experienced Development, Implementation, Design, which includes, Amgen, General Mills, Honeywell, Gaylord National Harbor, William Patterson Univ, Chicago Public Schools, Chicago Police, and Cleveland Pub Schools, VA San Francisco-New York.Sr. Project Manager: Leads with GRC Governance, with a Consultative style that will meet and exceed customer expectations, with Webinar Training, PM/Microsoft Office Suite, extensive knowledge with PMI Tools, and methodologies. Microsoft Dynamics, Microsoft ProjectImplementation/Deployment: Experience with APIs Vendor Management, On-Site Deployment Staging and Kitting of Mobile Devices, PowerBI, UAT testing/development, MDM of both Apple OS, Android software/hardware, activations. And Master Data Management, Infrastructure, Unified Communications, Java, DAS equipment of IT and Telecommunications. Also E-Commerce, Hospitality, Vendor Account Management.SKILLS INVENTORYProgram Management:GRC Governance, Release Manager, Strategic Management, DAS head-endEquipment, SDLC, ERP, Jira, SQL queries, JavaBest PracticesBusiness Case DevelopmentProgram Infrastructure (Organization, Materials, Deployment)(RCM) Revenue Cycle ManagementBusiness Analyst/Project Management:PMI process areas including: APIs, KPIs Integration, Scope, Schedule, Cost, Quality, Master Data Management, Release Manager, Resource, Vendor Management, Communication, SQL, Java, ERP, Microsoft Dynamics 365, PowerBI, Peoplesoft 9.2, SAP, Salesforce, ServiceNow, MDM AirWatch, MobileIronProduct Development, Implementation/Deployment, Vendor Management, (RCM) Revenue Cycle Management, project templates, including Customer Webinar Training, Project Deliverables, Status Reports to Management, Project Management Collaboration.Schedules, DAS head-end, Customer Web Training Completion, Procurement, Logistics, Supply ChainSalesforce Administration page layout, custom fields, workflow triggering email, task creation, analytics snapshot, lead accounts, contact opportunities, cases, campaigns, reports, dashboards, configuration, customization, permission sets, user roles, profiles, field level security.Chronological Summary of ExperienceCEI- Computer Enterprise, Inc - Tampa, FL 6/2020- 8/2020(Contract) PublixNetwork Engineering- Project ManagerAssist other Network Engineers, Project Managers on projects related to corporate move changes to any older Publix store to install large enterprise upgrades, networking concepts and technologies to facilities, working closely with cable vendors, electrical contractors.AgreeYa Consulting Tampa, FL 4/2020 6/2020(Contract) AmgenIS Business Analyst Senior AssociateSupport Post Contracting Activities for Key IS Managed Service AgreementsFacilitates contract change requests and ad hoc requests for servicesCalculates performance credits, Service Now (Queries on Incidents, Change, Release)Manages quarterly budget forecasting and accrual budget submissions to FinanceEngages with contract owners and procurement to coordinate and monitor annual purchase ordersProvides analysis and feedback to help resolve post-contracting issues Supports contract compliance.RNR IT Solutions Inc, - Temple Terrace, FL 5/2019 8/2019(Contract) Verizon BusinessLead Business AnalystWorking in an agile environment, Articulate for the GRC Governance, APIs, KPIs Power BI, and resources to track and monitor the progress of the projects, while also creating the following specifications for each client's projects.Creation of User Stories, Tech Specifications, Requirements Document, work with in house and 3rd party developers, assisted with Scrum Master on open Jira tickets for closure, ERP software management, UAT testing and development, create test scenarios, with Asurion B2B and B2CFacilitate the status and requirements with the 5G project, delivering any software gaps, with good client handling capability, good coordination with offshore resources, Procurement, Logistics, Supply Chain and understanding of SQL queries.Facilitate stand ups regarding the status of project, drive team to end goals, used Google Docs.Assisted the Project Manager with oversight of both consumer and business to business end goals.Coordinate and document team activities, while working with developer, testing teams.InsideOut- (T-Mobile) St. Petersburg, Florida 3/2019 5/2019Sales Innovation RepresentativeResponsibilities include: to manage my daily activities, to work closely with T-Mobile Account Managers, set appointments in Salesforce, PowerPoint presentations, create graphs and charts of T-Mobile wireless product offeringFrontier Communications Tampa, FL 1/2018 5/2018Territory Account ExecutiveResponsibilities include: Consultative sales professional, SMB Account Manager, 4G, 5G, Wi-Fi, Triple Play phone, internet, tv, Unified CommunicationsSalesforce CRM tool, Marketing Manager Analyst, ServiceNow for cloud computing for customers.Any additional support of resources - such as Pre-Sales Technicians and Sales Engineers, for Procurement, Logistics, Supply ChainRME360- Tampa, FL 4/2017 - 9/2017National Marketing ConsultantMarketing Manager Analyst and contacting database of prospects in Microsoft Dynamics 365 to manage my daily activities, to work closely with Attorneys, Energy companies, Financial planners, set appointments, PowerPoint presentations, create graphs and charts of RME360 product offering, Peoplesoft 9.2, Salesforce CRM tool, SAP, ERP software managementsuch as Attorneys, Financial Planners, Energy, Solar companies for marketing seminar campaigns which are held at High end restaurants.Metasys Technologies- Atlanta, GA 9/2015- 8/2016Business Analyst(Contract)Marketing Analyst, Vendor Management, Field Glass, ERP software, Microsoft Dynamics 365 to manage my daily activities of configuring and reconfiguring tables, and to work closely with AT&T Retail clients,Tier 3 support for Directv, and iPads for Core and Local Dealers for Retail storesImplementation and Deployment and, also configuration and reconfiguring with iPads, Lenovo,Windows tablets, Tracking metrics, Facilities management, Procurement, Logistics, Supply ChainOrganizational management, SharePoint, Data Visualization, supporting products such as, Verifone, Ingenico POS . MobileIron Administration dashboard, ServiceNow for cloud computing, including customizing of the dashboard, Directv techs for proper installation of Directv Content of info-motion, on Retail store TV's.Group O Atlanta, GA 2/2015- 7/2015Project/Program Manager AT&T Marketing Business Solutions(Contract)Articulate for the GRC Governance, Release Manager and coordinate and facilitate meetingsVendor Management, Field Glass, Management, Data Visualization, Marketing ManagerPower BI, ERP software management, Java, SAP, JIRA CRM, (RCM) Revenue Cycle Management, Microsoft Dynamics 365 to manage my project plan, daily activities, to work closely with AT&T Account Managers, set appointments for management conference calls, PowerPoint presentations, create graphs and charts of Kanban board AT&T product offering, UAT user test case scenarios, research and development, written SQL queries, JavaMicrosoft Dynamics 365 was used for tracking metrics APIs and KPIs, Facilities management, Organizational management, Procurement, Logistics, Supply ChainConducts risk assessments, facilitates communication across operational groupsTech USA- Atlanta, GA 7/2014- 12/2014Business Solutions Consultant, Lead Generation(Contract)IBM, Lenovo Products and Services, SANMarketing Manager Analyst, Account Management of IT and Telecommunications, VendorManagement, Field Glass, Software development to businesses and identify the IT Director or MIS IBM . MDM, Mobile Device Management, Master Data Management, Firewall, Cybersecurity, Backup Rec, Unified Communications.ASAP Staffing- Atlanta, GA 4/2013-1/2014Project Manager, AT&T Mobility Solutions Services(Contract)Articulate for the GRC Governance, Release Manager used Microsoft Dynamics 365 for APIs KPIs for AT&T wireless implementation and deployment 4G, WiFi, LTE, Hospitality, Amgen, JW Marriott, Department of Transportation, VA Hospitals, Quik Trip, Gaylord National HarborAirWatch Dashboard, SDLC, Roaming, Billing Trouble Shooting and supportDemo Pool, Conduct 4-hour administrator training via webinar conference covering SAP, CRM tool assigned . MSS deployment architect and staging, kitting group to ensure SOX, as well as porting in accordance, Procurement, Logistics, Supply ChainExperience implementing and configuring AirWatch 7.0 ACC, Microsoft Dynamics, Power BI, ERP software.Experience setting up shared devices, and AirWatch user groups, integration, secure content lockerApplication delivery, and secure browser, experience with Apple iOS, Android, Windows, BlackberryMobile applications, MDM active directory integration, to mobile devices, Exchange Active Sync.Microsoft PM office suite methodology, Deployment of devices, migration of old legacy to new ePTT.Nexogy- Atlanta, GA 7/2012-12/2012Project Manager/Channel Development ManagerMarketing Manager Analyst, recruited and activated sales and marketing, channel managers, partnersWholesale, value added resellers for the Nexogy Product Lines, Voice Transformation, Unified Communications, IMS Core, Platform, SOX Compliant, Assisted with billing, cloud computing service, LMS, POS, hosted VOIP, Avaya, Cisco, Plantronics, Call Center solutions that includes training, call center mangers, sales collaborated on surveillance, VTS Recovery, and channel partner development (LMS) Learning Management System, Peoplesoft 9.2 for financial industry, ServiceNow for cloud computingMarketSource-Verizon Business, Alpharetta, GA 6/2011-04/2012(Contract)Business Solutions ConsultantMarketing Analyst, upsold and cross sold voice, data, IP Bundled solutions, VOIP Bundled SolutionsSecurity, dedicated internet solutions and integration services for new and existing businessesSMB Consulted with customers and advised them of product features and benefits,Managed telecom and project management of installationClearwire, Tampa, FL 7/2010-11/2010Project Manager-Clear Professional Voice and Data Trainer(Contract)Handled PM responsibilities for Clear Prof Voice, Training and Certification, Ring Central resellerRecruiting of Channel Managers, Wholesale and Resellers, Ring Central reseller, Clear 4G, LTE, SDLCVoice Transformation, IMS Core Platform, Testing and Trouble Shooting, wireless technology, Unified Communications, compliant, DAS systems, Avaya, Cisco, Plantronics, POS, VTS Recovery, Power BI, ERP, ServiceNow the cloud (LMS) Learning Management System.CSI Companies Temporary Agency-Sage Healthcare, Tampa, FL 2/2010- 4/2010Project Manager/Salesforce Administrator(Contract)Dispatched and ensured on-time movement and coordination of Field Service personnel for GPS4G LTE Network, ERP software management, analytics snapshot, lead accounts, contact opportunities, cases, campaigns, reports, Procurement, Logistics, Supply ChainInteracted directly with clients and technicians to plan and coordinate installationsCoordinated with field service managers regarding resource planning, logistics, and quality resultsAlltel Wireless/Verizon Wireless, Clearwater, FL 10/2008-8/2009Business Solutions ManagerMarketing Manager Analyst, Increased revenue by 30%Driving B2B sales of communications services to new and existing wireless business customers.4G, LTE, Billing, Testing, Trouble shooting, Roaming, prepaid phones, AircardsRecovery, Push to Talk, GPS to SMB, DAS systems, Shipping, POS, MDM AirWatch, MobileIronAssisted in vendor management experience, trainings, curriculum, designersCGS-IBM, New York, NY 9/2006-10/2008AT&T Wireless Sales Course Manager Training Consultant(Contract)Marketing Manager, completed AT&T Mobility, Wireless New Hire RET 100z TrainingAT&T Advantage 6 Step Selling Process for Retail Managers and Retail associates, New HiresFacilitated an iterative of Sales and Marketing, 2 week schedule for a 14 Module Training CourseHosted call center training coordinated new hire identification (CUIDs), NT Logins, registration, I-9Utilized PowerPoint Presentations, (CSP) Cingular Sales Portal, Web-based Simulations, role plays(LMS) Learning Management SystemCellNet Wireless, Atlanta, GA 7/2002-9/2006Project Manager/ Salesforce Administrator, SAPReseller of Verizon, Sprint-Nextel, T-Mobile, AT&T, Products and Services, Managed Agent channelChannel DevelopmentMDM Mobile Device Management- AirWatch, MobileIronEducation:Hillsborough Community College, Tampa, FLAssociate Science Degree: Computer Science & AccountingDeKalb Technical Institute Atlanta, GACertification in Accounting 1988Sales and Technical Training:ACSI-Espire Voice-Data CertificationBurton Sales TrainingTAG (Technology Assurance Group) Sales Training.Zig Zigler Sales TrainingMiller Heiman Sales TrainingDale Carnegie Sales TrainingAxiom Sales TrainingVarious proprietary technical product and services, sales courses and seminarsReferences available upon request |
