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Click here or scroll down to respond to this candidateCandidate's Name
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Professional SummaryCustomer Service I am dedicated, detail-oriented Professional with over 20 years' experience providing customer service, administrative and sales assistance. Strong team player with excellent multi-tasking skills, organizing skills, and possess a high level of motivation. Interacts in a customer-focused and compassionate manner to ensure customers and their representatives' needs are met.Skills Data entry, Microsoft Word, Excel, PowerPoint, and Outlook Payroll Accounting Ability to follow through on complex projectsExperienceBookkeeperMenards, Plano, ILJanuary 2018 - Current Maintained vendor records and accounting histories, tracking purchases and proactively resolving issues. Improved tracking processes with Excel spreadsheets. Resolved accounting discrepancies with critical thinking and thorough research. Oversaw day-to-day accounting needs, including processing payments and invoices. Contributed to inventory accuracy with regular counts and records audits. Prevented unnecessary fees through prompt payment of all obligations. Kept records current with daily transaction posting. Checked figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.Catering ManagerHoliday Inn, Matteson, ILAugust 2014 - January 2018 Prospected for leads with cold and warm calling, trade shows, and in-person visits. Finalized quotes and orders by proactively following up on catering leads. Delivered consistent quality with good planning and catering management abilities. Increased catering business by reaching out to local businesses, churches, and community groups. Met customer delivery times by effectively coordinating schedules and supplies to fulfill orders. Oversaw special events and programs such as on-site catering and business conferences.CashierWalmart, Hodgkins, ILJuly 2012 - August 2014 Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies. Resolved guest issues by working with customer service leaders and area managers to meet individual needs. Maintained clean, organized, and well-stocked checkout areas with regular attention to displays. Promoted customer satisfaction by supporting merchandise selection, returns, and exchanges. Prevented losses by watching for suspicious behavior.Administrative AssistantValassis, Oak Brook, ILDecember 2002 - June 2012 Organized domestic and international travel, including ground transportation, flights, and accommodations. Supported meetings by organizing spaces, preparing documentation, and completing meeting notes. Tracked finances, projects and schedules with diverse computer programs. Managed all incoming and outgoing mail, packages and faxes. Troubleshot problems and developed successful solutions. Served customers by going above-and-beyond to offer exceptional support for all needs.ManagerBurger King, Burbank, ILDecember 1988 - August 2014 Controlled day-to-day operations with shift management strategies and effective food and labor controls. Cultivated customer loyalty and promoted word-of-mouth referrals through quality food and best-in-class service. Complied with health and fire codes with strong oversight of food storage, preparation and cleaning procedures. Controlled costs with effective supply management and monitoring of food use. Collaborated with team members to meet daily demands and handle challenging projects. Managed files and continuously updated and organized records.EducationAssociates - Northwestern College, Chicago, ILJune 2013Administrative Assistant - Fox College, Oak Lawn, ILJune 1984 |
