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PHONE NUMBER AVAILABLEEMAIL AVAILABLEOffice ManagerExperienced office professional with over 15 years' experience managingstaff and fostering growth in manufacturing, retail and food serviceenvironments. Excellent problem solving, communication and presentationskills. Proven ability in Microsoft Office applications, including MS Word,Excel, Outlook and PowerPoint, as well as Adobe Acrobat, Photoshop, Prophet21, Peachtree/Sage 50 accounting software and Epicor ERP software.Experience in small business Experience with office processesmanagementDeveloped training materials AP/AR experienceDeveloped commission reporting and Experience with establishing vendorpayment plan relationshipsExperience in hiring and training Cash flow monitoringemployeesPROFESSIONAL EXPERIENCELUMIFICIENT CORPORATION, Maple Grove Minnesota2007 - PresentLED lighting manufacturer that is a division of Revolution LightingTechnologies, specializing in lighting for signage andcommercial/residential interior applications.Office Manager-. Developed, built, implemented and managed all aspects and processes ofthe front office for an LED lighting start-up laying the foundation thatenabled the company to operate in a highly organized fashion, allowingfor organizational growth above 1600%, attaining and measuring results,excellence in customer service, and after being acquired by a PubliclyTraded Company, being recognized as the most organized and profitablebusiness unit among their overall portfolio of companies.. Created Office Processes Procedure Manuals to assure all of our frontoffice processes were documented and kept up to date assuring that thecompany was positioned to support transitions in ownership, movement to anew ERP system, and in support of any key resource changes.. Provided direct support to the President, including correspondence andweekly reporting for two divisional companies, support in supervising day-to-day operations for Lumificient while providing the President withconfidence and flexibility that allowed for attention to be targeted onthe restructuring of other divisions.. Understood and supported Management priorities, directives, and goals;including sales goals, cost management, cash flow, and support in themanagement of general operations which led to providing excellence ininternal service to the business leaders, and external service tocustomers while establishing and maintaining a results orientedenvironment.. Maintained an overall understanding of ALL aspects of the businessoperations beyond the front office, including procurement and supplychain, purchasing and supplier management, and inventory management insupport of providing continuity to the overall business and/or in takingon these duties, as needed, during transitions with internal resources.. Developed and maintained all ERP related processes inclusive of corporatereports for the initial company and led significant aspect of thepreparation, implementation, and conversion to the new Corporate ERPsystem leading to a smooth cut-over while implementing the newinfrastructure for the our divisional company.. Responsible for the scheduling and support in execution for annualinventory audit. Maintained relationships with customers and vendors, including accountsreceivable and collections, and accounts payable analysis for payment. Managed commercial agent relationships, contracts, and commissions. Bank reconciliation. Product assembly, packaging, shipping, international shipping. Technical support and troubleshooting for all product linesTECHNICAL TOOL PRODUCTS, INC., St. Louis Park, Minnesota2004-2007Upper Midwest Provider of tools and systems for manufacturing solutionsCustomer Service/Purchasing/Inventory Specialist. Placed and tracked orders, researched availability of product. New customer set-up. Lease program management and development. Vendor relations. Full bi-annual inventory, as well as managing shelf stock, sales staffdemo product, cycle counts and ordering for restocking shelf stock. Sales reporting on a weekly, monthly and quarterly basis. Daily deposits and other A/R responsibilitiesMY FAVORITE SHIRTS, Maplewood, Minnesota1996 -2004Custom embroidery and heat transfer businessOwner/Manager/Employee. Customer service and support. Booking, Payroll, and A/P. Inventory Management. Staff hire, management, and fire responsibilitiesBENTZ WHALEY FLESSNER, Edina, Minnesota1999-2001Fundraising consultancy/philanthropy expertsWord Processing Specialist. Creation and production of proposals and presentations in Word andPowerPoint. Customer care, facilitate client and consultant interactionROBERT HALF INTERNATIONAL, Bloomington, Minnesota1995-1996Permanent and temporary staffing firmAdministrative Assistant for Permanent Placement Division and RecruitingDirector. Plan recruiting events. Scheduling appointment and skills testing for candidates, preliminaryqualification interview. Tracking applicants and placements. Planning open house eventsKNOTT'S CAMP SNOOPY - MALL OF AMERICA, Bloomington, Minnesota1992-1995Theme Park and Restaurant VenueAssistant Supervisor/Team Lead/Training Liaison. Co-managing a staff of 30 to 90 people. Many aspects of food preparation and service, including ordering product,recipe development and testing, bartending, serving, customer assistance. Developing and creating training materials and certification tests. Scheduling staff in six areas to maintain adequate coverage for expectedbusiness volumes. Weekly reports. Cash operations, including balancing registers and safe countsEDUCATIONB.A. - Art, St. Cloud State University, St. Cloud Minnesota, magna cumlaude |
