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Click here or scroll down to respond to this candidateCandidate's Name
Phone PHONE NUMBER AVAILABLEEmail: forozcolalinde @gmail.comSUMMARYRecent college graduate with a degree in Information Technology. Highly motivated in teamwork, and detail oriented professional with experience in analysis and resolution of compliance and control. Training tasks assigned in order to coach new employees. Also, experience in IT security compliance and 3 years of experience in customer service. Technical support for different computer platforms. Full bilingual English-Spanish. Knowledge on Windows Server 2019, Phyton, and SQL Server. Advanced skills on MS Office Suite (Power Point, Excel, Word)EXPERIENCEWipro October 2019-Sept. 2020Bilingual Customer Service RepresentativeTake ownership and initiative to complete necessary research and caller follow up or direct the caller to the appropriate department for resolutionDelivers what is promised in line with the callers expectationsResponsible for achieving individual key performance indicators whilst maintaining appropriate operational risk control andcompliance in all activitiesCompile and process caller informationCitibank-AML (Anti Money Laundering) LATAM Department Nov 2016 August 2018AML Operations Data AnalystAnalyzed alerts and investigated transactional activities to detect any suspicions of moneylaundering or terrorist financing activityInvestigated and performed 1st level analysis to detect any suspicions of money laundering or terroristfinancing activityConducted searches, gather data and record evidence from Citi internal systems, the internet,commercial databases and enquiry with business or Compliance contacts within CitiHandled different Citi applications such as, Actimize, Mantas, Global Interdict, SaNS, SQL, Core, KYCProjects: Developing software tools in order to control the production of cases within AML department.Carnival Cruise Lines June 2015 August 2015Security Compliance InternshipCreated reports through MS Excel, to discover gaps into internal IT security policies and procedures. (Creating Pivot tables and using several MS Excel functions).Handled different Excel functions.Granted-removed access to different information systems for Carnival employees- (Q Term-US, Active Directory)Validated and evaluated Carnival internal security policies and procedures with PCI-DSS.Created, resolved, and closed security tickets through SNAP Service Now system.EDUCATION2020 Florida International University, Online program.3rd year Bachelor of Arts B.A. Psychology2020 Florida International University, Miami, Fl.Bachelor of Science Degree B.S. Information Technology IT2012 Hillsborough Community College, Tampa, Fl.English for Academic Purposes-Full time studentCOURSESNetwork+, Security+ -New Horizons Learning Center, August 2018 |
