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Street Address EMAIL AVAILABLE PHONE NUMBER AVAILABLEEXPERIENCEWestex, White Plains, NY October 2000-June 2020Operations ManagerReviewed and negotiated all pricing terms and agreements from vendors for improved cost savings and profit marginAnalyzed data to accurately anticipate demand to improve purchasing efficiency for future order fulfillmentManaged all aspects of warehouse including receiving, order fulfillment, shipping, inventory control, and scheduling for accurate and on time delivery to customersMaintained current customer base and developed new customer relations via ongoing mailing advertisements and attendance at regional trade showsDirect supervision and oversight of seasonal warehouse and delivery employeesRetail DNA, LLC Stamford, CT March 2000-October 2000SpecialistCoordinated and implemented all operational functions during roll out and follow up periodsAnalyzed statistical report data to pinpoint areas of opportunities and developed new procedures to improve systemsConducted trainings of managers and cashiers to optimize sales and performanceCompleted tasks related to consulting, rules configuration, marketing research, operational insight, POS troubleshooting, and help desk supportTGI Fridays Restaurant and Bar Scarsdale, NY September 1997-November 1999Beverage ManagerDirected daily operations of inventory management, budgeting, purchasing, and cost control for 350 seat restaurant with annual revenue of $5 millionEnsured Key Result Areas (employee experience, financial results, great guest experiences) were being metImproved training programs resulting in increased sales, improved service, and lower turnoverManaged employee interviewing, hiring, and schedulingWorked to improve employee morale and teamwork via effective problem resolutionRed Lobster Springfield, MA October 1996-September 1999Beverage & Hospitality ManagerSupervised bartenders, hosts, and bussers for 400 seat restaurantEnsured quality staffing via recruitment and hiring and provision of direct employee trainingCompleted inventory control and orderingEDUCATIONUniversity of Massachusetts at AmherstBachelors of Business Management 1995COMPUTER SKILLSProficient with Microsoft Outlook, Excel, Word, and PowerPoint |