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PHONE NUMBER AVAILABLE, EMAIL AVAILABLESkills:-Employee/Resident Relations-Collections/Delinquency-Motivational Leader-Yardi-Entrata-Customer Service Oriented-OneSite-Due Diligence/File Auditing-Team Oriented-Amsi-Yieldstar-Realpage-Budget Compliance-Accounts Receivable/Payable-Strong Sales Techniques-Lead2Lease-Expense Anywhere-Risk Management-Kingsley survey-Marketing-Ops TechnologyProfessional Experience:COMMUNITY MANAGER, Fern Park, FL.2019- present:Blue Roc Premier.- Managing all operations for 352 unit, high-end apartment community (under Rehab).- Manage maintenance team and leasing staff to maintain positive work performance.- Prepare Budget, Contracts, and Bid Comparison.- Property performance to achieve higher than budgeted for rents and less vacancy.- Resolve resident disputes and work to maintain community rapport and reputation management.- Achieved higher occupancy than what was budgeted.- Organize team meetings, set weekly goals, including midyear and yearend employee reviews.- Coordinate code inspections with county, Reac/Hud, and residents.- Variance Reports, minimal reclasses with the Preliminary Reviews.- Scheduling of all aspects while undergoing a full interior Rehab.ASSISTANT COMMUNITY MANAGER, ORLANDO, FL.2018- 2019:TDC-Dinerstein- Co- Managing during Rehab for 220 unit, A Property bordering Baldwin Park apartment community.- Manage maintenance team and leasing staff to maintain positive work performance.- Increased Social Media by using Reputation Management and Modern Message.- Property performance to achieve higher than budgeted for rents and less vacancy.- Resolve resident disputes and work to maintain community rapport and reputation management.- Achieved higher occupancy than what was budgeted.- Organize team meetings, set weekly goals, including midyear and yearend employee reviews.- Coordinate code inspections with county, Reac/Hud, and residents.- Social Media Champ-increased ratings and activity on google, facebook, Instagram.- Zero Delinquency on a consistent basis.COMMUNITY MANAGER, ORLANDO (METEROWEST), FL.2017- 2018:Greystar.- Managing all operations for 260 unit, high-end apartment community.- Manage maintenance team and leasing staff to maintain positive work performance.- Prepare Budget, Contracts, and Bid Comparison.- Property performance to achieve higher than budgeted for rents and less vacancy.- Resolve resident disputes and work to maintain community rapport and reputation management.- Achieved higher occupancy than what was budgeted.- Organize team meetings, set weekly goals, including midyear and yearend employee reviews.- Coordinate code inspections with county, Reac/Hud, and residents.- Variance Reports, minimal reclasses with the Preliminary Reviews.- Positive variance with rents collected over $65,000 YTD than what was budgeted.ASSISTANT MANAGER, WINTER PARK, FL.2013- 2017: The Bainbridge Companies, Greystar.- Assist in managing all operations for 596 unit, high-end apartment community.- Manage maintenance team and leasing staff to maintain positive work performance.- Schedule vendors to renovate apartment homes between tenants.- Collect average of $600,000 in rent monthly and collected $60,000 in bad debt in 2015.- Resolve resident disputes and work to maintain community rapport.- Collected $60,000 in bad debt in 2015.- Organize team meetings, set weekly goals, assist in employee reviews.- Coordinate code inspections with county and residents.- Played key role in transitioning management from Bainbridge to Greystar.LEASING MANAGER, ALTAMONTE SPRINGS, FL.2010-2013: Blue Rock Partners, The Bainbridge Companies.- Maintain 40% or higher closing ratio.- Create and implement community referral program with outside businesses.- Oversee renewal program and resident retention.- Motivate and set goals for leasing staff while working with management.- Plan all resident events.- Played key role in transitioning management from Blue Rock Partners to Bainbridge.PROPERTY MANAGER, ORLANDO, FL AND DETROIT, MI.2002-2008: AEC, UDR- Reduce collections from 11% to less than 1% in 3-month timeframe.- Accounts receivable and accounts payable.- Review and revise annual budget.- Approve and process payroll.- Employee relations including but not limited to: Hiring, termination, and quarterly reviews.Education:BAKER COLLEGE-Acquired 128 credits towards Bachelor Degree in Marketing, Associates Degree* Arm Designation with IREM.* Completed all Gracehill classes.Community Service:- Actively promote and collect donations for the Coalition for the Homeless of Central Florida.- Dress for success.- Advocate and member of the American Heart Association-Go for Red Foundation |
