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Click here or scroll down to respond to this candidateCandidate's Name
Mebane, NC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEMotivated Store Manager with more than [23] years of experience in leading all aspects of retail operations including shrink, customer retention, visual merchandising, P&L, and inventory management. Communicates objectives and visions clearly to department managers and drives performance by building customer loyalty. Able to train, mentor, and develop promising staff into effective leaders. Authorized to work in the US for any employerWork ExperienceStore ManagerNew York and Company - Burlington, NCOctober 1997 to PresentMentored many entry-level associates to achieve leadership positions and quickly became a leadership trainer for new store managers. Monitored and controlled department budget, grew revenue, and contained expenses, reviewing monthly profit and loss statements to identify areas in need of improvement. Maintained an onsite presence to ensure the operations team met all company operational standards.Held team members responsible for reaching company objectives and processes. Created culture focused on customer service and satisfaction, resulting in improved customer loyalty and retention.Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies. Supervised employees to maintain goals to meet corporate objectives Managed store and daily cash deposits Managed the scheduling, recruiting, hiring and training of new store employees Store ManagerWendy's - Lexington, NCMay 1982 to October 1996Recognized as Store Manager of the Year in 1986 based on superior sales and customer satisfaction results.Recognized for excellence in building and motivating management and hourly teams.Reversed a poor performing store by revising systems, processes, training programs, and personnel. Monitored and adjusted staff schedules based on business requirements. Implemented and supervised maintenance and sanitation standards for equipment and instruments. Monitored and controlled department budget, grew revenue, and contained expenses, reviewing monthly profit and loss statements to identify areas in need of improvement. Coordinated and supervised activities of team members to consistently meet customers' needs.EducationHigh School Diploma in GeneralCentral Davidson High School - Lexington, NCJune 1977Skills Retail Management Store Management Experience Business Analysis Profit & Loss Requirements Gathering Succession Planning (10+ years) Business RequirementsAdditional InformationSkillsBudgeting and cost controlStaff managementInventory controlStaff hiringNetworking and collaborationSales oversightImprove performanceTeam building and leadershipTraining and developmentEmployee relationsCustomer serviceSystems implementationTime managementEmployee training and development |
