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Street Address  Marilyn St SWWyoming, MI Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEEDUCATIONEast Kentwood High School, Kentwood, MICAREER HISTORYJ W PEPPER & SONS, Kentwood, MI2011-Present CUSTOMER SERVICE, SALES & TECH SUPPORTFielded direct customer service calls from teachers, churches and private individuals to aid in the purchase of appropriate sheet music for every occasionPNC/NATIONAL CITY, Grandville, MI2006-2010 MORTGAGE BANKING, CUSTOMER SERVICES/SALESIdentified mortgage needs through outbound sales callsIntroduced the individual to a loan officer for further evaluation and possible saleAAA MICHIGAN, Grand Rapids, MI2003-2005 DISPATCHER, CUSTOMER SERVICEManaged and dispatched emergency services to roadside AAA memberAnswered non-emergency calls from members concerning insurance, membership and duesDeveloped problem solving methods for better service utilizing systems and personnel for best resultsFIRST AMERICAN LENDER'S ADVANTAGE, Grand Rapids, MI2001-2003 TITLE ORDER EXAMINER/PROCESSORFielded direct contact from customers and vendorsExamined and resolved title errors and omissionsManaged and hastened title turnaround timesWELLS FARGO HOME MORTGAGE, Grand Rapids, MI2001 MORTGAGE RESOLUTION SPECIALISTWorked closely with vendors and local government agencies to complete any correct title issues while maintaining superior service and expediting workflowFOREMOST INSURANCE COMPANY, Caledonia, MI.1985-2000 COLLECTIONS/SENIOR SALES REPRESENTATIVEFacilitated outbound contact to customers for the purpose of collecting delinquent agency premiumsSet performance standards in the department through goal setting, coaching and evaluating peer performanceHelped maintain a positive teamwork environmentPromoted in 1990 to the new AARP sales teamPromoted in 1992 to Senior Sales RepresentativeDoubled average daily sales of policiesMonitored and managed AARP customer service database, account files and internet or mailed in filesSKILLS/PREVIOUS EXPERIENCEUnited States Army, National Guard, Specializing in Emergency Medical ServicesPreviously a licensed insurance agentsLongevity Award from J W Pepper & Sons for 9 years of serviceAttendance Award for 5 years without an absence