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Click here or scroll down to respond to this candidate1000 Silverlake Circle Drive Raymore, MO 64083 PHONE NUMBER AVAILABLE EMAIL AVAILABLEOBJECTIVE:Dedicated and experienced professional with strong skills and experience in both customer service and account management. Seek position with a company that values experience and provides growth opportunities.PROFESSIONAL EXPERIENCEMarch 2000-June 2020Trip Mate, Inc., Kansas City, MO 64114Provide leading travel protection plans, complete program administrative services including product design, underwriting and state of the art claims services. 2016-2020 Client Relations Account ManagerThe Account Manager works closely with all internal and external stake holders and is responsible for making decisions to ensure clients needs are met accurately and timely.Primary contact for approximately 140 client partners who offer travel insurance to their clientsUnderstands and articulates travel insurance fundamentals, design of client plans, underwriting elements, assistance services, claims processing, client compensationAssisted sales staff with the quoting and setting up new client partnersCreated client certificates, marketing materials including ads, presentations and websitesOversee, coordinated and responded to email requests from clients, sales team, internal team members regarding claims issues, coverage and plan design questions, internal process and procedures including exceptions.Provided proofs, tests, plan documents, and assembles client website materials ensuring verbiage meets regulations with the initial new business and quarterlyResponsible for managing new business process including client proposals, monitoring status of internal process and procedures, maintain administration manual, ads, certificates and licensing for both client partners and key account managers, and senior staffResponsible for reporting on request for all assigned accountsProvided customer service and handles any accounting or manifest issuesResponsible for proofing all sites, ads, Plan Documents put together by the Account Administration team with the initial new business and quarterly Matthew Rittmaster2007-2016 Claims AssistantFacilitated communications between Trip Mate and the third-party claims processor of emergency assistance to passengers traveling out of the United States.Provided initial service for clients offering on-line processing of claims by creating files, maintaining documentation and status for received information prior to digital conversion of the clients portfolioCatalogue and maintain investigation records for legal complaints to state insurance departments, the Better Business Bureau, and all attorney inquiries 2005-2007 Customer Service Unit LeaderLiaison between customer service representatives and the supervisorsTrained and mentored newly hired representatives in roles and responsibilitiesProvide quality customer service and effectively handling and customer complaintsCommunicated to claimants denied claims and provided appeal procedures 2000-2005 Customer Service RepresentativeActed as first contact with traveling passengers filing claims for issuesProvided claims intake and claim status to claimantsDocumented and maintained record of all customer service contacts VOLUNTEER ACTIVITIES:Raymore Parks and Recreation, Raymore, MOGirls Basketball Head Coach, Youth Softball Head Coach and Assistant Coach Movement and Company, Raymore, MOBooster Club, Assistant ChairAnnual Golf Tournament, Fundraiser and Concession Stand EDUCATION/TRAININGShawnee Mission South, Shawnee Mission, KansasHigh School DiplomaREFERENCES:Available upon request |
