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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Elizabeth AvenueLebanon, Pennsylvania Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEhttp://LINKEDIN LINK AVAILABLESUMMARYI offer thirty plus years of telecommunications experience. I have served in various leadership positions over my career. I have worked closely with internal and external Service Delivery and Service Assurance customers. I have delivered a myriad of telecom services over various network topologies, protocols and platforms. I combine strong technical skills and process understanding to produce quality and timely results. I contribute a commonsense approach to project and customer management to produce, maintain and retain strong revenue streams.SKILLS AND QUALIFICATIONSBusinessNetwork OperationsoDevelopment, implementation and integrationCLECCellular/MobilityBackhaulWirelessoVice President of Service DeliveryThree direct reportsStaff of twenty-fiveoVice president of Network OperationsSix direct ReportsStaff of thirty-fiveoRegional Director of Network OperationsSeven direct reportsStaff of 45oDirector of OperationsThree direct reportsStaff of 30Developed and promoted Operations Managers for new Houston and Atlanta marketsoDirector of Solutions Engineering/Sales SupportOne direct reportStaff of sixoManager of OperationsSeven direct reportsNetwork Construction and Service DeliveryoSite Construction, Installation and Final AcceptanceCLEC/Terrestrial FiberCellularCellular/MobilityWireless BackhaulService AssuranceoNOC, network integration, monitoring, acceptance testing and trouble ticket management (MTTR)CLECCellular/MobilityWireless BackhaulDisaster RecoveryoNew York City Mayors Task Force for Network Disaster Survivability and RecoveryoInitial Member of New York Citys Mutual Aid & Recovery Services (MARS) Committeeo1992 World Trade Center Network RecoveryTechnicalEthernetoEthernet Dedicated Internet (EDI)oEthernet Network Services (ENS)oEthernet Private Line (EPL)oEthernet Virtual Private Line (EVPL)oFiber, Copper and Wireless MediumsoFiber to the Tower (Cell backhaul)SONET/DWDMoDevelopment, implementation and integration of a CLEC, SONET based Fiber Optic self-healing ring lighting 400 plus buildings in New York, New YorkoDevelopment, implementation and integration of a CLEC, SONET based Fiber Optic self-healing ring lighting 300 plus buildings in Philadelphia, PennsylvaniaoDevelopment, implementation and integration of a CLEC, SONET based Fiber Optic self-healing ring connecting the White House, CIA Headquarters, The United States Capitol, Andrews Air Force Base and Goddard Space CenteroDevelopment, implementation and integration of a CLEC SONET based Fiber Optic self-healing ring for the World Trade CenterThis was the only network to survive the first terrorist attack on the WTC in 1992.oDevelopment, implementation and integration of a CLEC SONET based Fiber Optic self-healing ring for the New York Stock Exchange, American Stock Exchange and the Commodities Exchange in New York CityoFiber to the Tower (Cell Backhaul)Wirelesso450 Site backhaul deployments for T-Mobile in Minneapolis, St. Paul, MN utilizing 18 and 23 GHz Ericsson Mini Link Traffic Nodes, 11 GHz Ceragon Air Fiber MW systems to aggregate cell site traffic to Fiber Optic Hubs and transport to the T-Mobile MSCs.o300 Site backhaul deployment for Sprint in Richmond, Newport News, Norfolk and Virginia Beach, VA utilizing 18 and 23 GHz Ericsson Mini Link Traffic Nodes, 11 GHz Ceragon Air Fiber MW systems to aggregate cell site traffic to Fiber Optic Hubs and transport to the Sprint Richmond and Virginia Beach MSCsoSprint NASCAR Richmond International Speedway aggregating all speedway backhaul onto a Ceragon Air Fiber dual OC3 MW backbone to the Sprint Richmond MSCo275 Site LTE backhaul deployments for Verizon Wireless in Minneapolis, St. Paul, MN utilizing 18 and 23 GHz Ericsson Mini Link Traffic Nodes, 11 GHz Ceragon Air Fiber MW systems to aggregate cell site traffic to Fiber Optic Hubs and transport to the Verizon MSCs.o600 Site backhaul deployment for AT&T Mobility in Pennsylvania, New Jersey and Delaware utilizing 18 and 23 GHz Ericsson Mini Link Traffic Nodes, 11 GHz Ceragon Air Fiber MW systems to aggregate cell site traffic to Fiber Optic Hubs and transport to the AT&T MSCs.Dark Fiber/Lambda WaveoFiber to the Tower (Cell backhaul)Voice/TrunkingoVoIPoVLANoSIP TrunkingoPBXType IIoMetro-EthernetoNetwork to Network Interface (NNI)oEnd to end EVC acceptance testingPROFESSIONAL EXPERIENCE02/2019-07/2019 Commonwealth of Pennsylvania (Via Transvision, Inc) Telecommunications Project ManagerServe as primary contact with customer and IT/technical personnel/vendor/resellerEstablish and manage to dates required for on time completion of network and/or product activations and evaluate impact of change to the overall installation timelineManage Bill of Material and Supply Chain for new site installationsIdentify and escalate risks, issues, and gaps that could impact timelines, goals, and installation of network and/or services; develops, triggers, and manages mitigation plans for installation of servicesManage onsite cutovers and punch list activities for end-user acceptance01/2017-09/2019 Widelity, INC Telecom Construction ManagerServe as primary contact with customer and IT/technical personnel/vendor/resellerWork with Site Acquisition Team to secure space, lease and Notice to Proceed (NTP) form site landlordEstablish and manage to dates required for on time completion of network and/or product activations and evaluate impact of change to the overall installation timelineIdentify and escalate risks, issues, and gaps that could impact timelines, goals, and installation of network and/or services; develops, triggers, and manages mitigation plans for installation of servicesPlan agendas for and facilitate required meetings; prioritize and drive cross-functional activities as related to the installations being managed, and develop and manage communications, summary reports, and status for various audiences; provides accurate installation status information in the form of formal briefings, program/project coordination meetings, and written/graphical reportsCollaborate with various levels of sales, operations, engineering, and other functional groups to ensure orders flow appropriately and accurately through completionReview sales contracts and validate services with customers to ensure accuracy of product ordersSupport multi-location customers with multiple services at each location by managing the installation of the customers' servicesInterface with customers in regard to their Fiber Optic, Fixed Wireless, Ethernet, and Advanced Voice products during installation of servicesCoordinate and manage vendors performing QC/QA Inspections, Final Punch and site acceptance walksManage onsite cutovers and punch list activities for end-user acceptance08/2016-01/2017 Aramark Project Manager Infrastructure ITManaged successful migration of corporate MPLS network from Sprint to AT&To76 locationsoThree Data CentersoFour Call CentersoManage onsite cutovers and punch list activities for end-user acceptanceCoordinated the MPLS migration of Interactive Intelligence sites from Sprint to AT&TManaged the MPLS migration of data and call centers from Sprint to AT&TLaunched BVoIP/SIP trunk migration from Sprint to AT&T/GTToPorted 3,000 combined DIDs and Toll-Free numbers01/2016-06/2016 Broadband Development Group Project & Construction ManagerWork with Site Acquisition Team to secure space, lease and Notice to Proceed (NTP) form site landlordEstablish and manage to critical dates required for on time completion of customer network activations; Evaluate the impact of changes to the overall project planDay to day deployment task management of internal, external and in-market cross functional teams ensuring successful completion of deployments within scope, schedule and budgetProactively review and validate deployment project plans identifying risks, issues and gaps that could impact project timelines and goals; develop corresponding mitigation plans in collaboration with their management and cross functional teamsPlan the agenda for and facilitates project team meetingsPrioritize and drive cross-functional activities as related to the project scopeImplement quality assurance practices to ensure quality handoffs between cross functional groupsDevelops and manage communications and summary reports for various audiences based on deployment project plans and status; provides accurate project status information in the form of formal briefings, program/project coordination meetings, and written/graphic reportsEscalate issues requiring action or decisions to manager, as necessary.Accountable for deployment project plans, schedules, delivery within budget, and quality of all project elements.Maintain effective business and field communications and relationshipsInitiate and maintain customer relationships from receipt of order through service test and handoff03/2015-10/2015 Broadband Development Group Technical Project ConsultantProactively review and validate deployment project plans identifying risks, issues and gaps that could impact project timelines and goals; develop corresponding mitigation plans in collaboration with their management and cross functional teamsPlan the agenda for and facilitates project team meetingsPrioritize and drive cross-functional activities as related to the project scopeImplement quality assurance practices to ensure quality handoffs between cross functional groups03/2014-12/2014 AT&T Mobility via QuadGen Wireless Solutions NSB Integration/Testing Project ManagerManage Turf Vendor and Integration & Optimization Vendors for the Michigan/Indiana MarketResponsible for the on-time delivery of New Site Buildouts, cell site integration and optimization in Michigan and IndianaoAlcatel LucentUMTSLTEGSMoEricssonUMTSLTEGSMAchieved 100% On Air projections for 2014 New Site Build ScheduleExperience with Program Administration & Controls for the Enterprise (PACE)Experience with AOTS Mobility Ticketing SystemExperience with AT&T SwiftTrac National Tracker SystemResponsible for all acceptance testing and documentationoCall testingoE911 TestingoVoice over Long Term Evolution (VoLTE)oNEA Testing05/13-09/13 Business Only Broadband; White Plains, NY Service Delivery ConsultantManaged design, implementation and integration of licensed microwave 10Gbs disaster recovery linksCreated service delivery process documentationNegotiated leases for site accessManaged installation contractorsoNegotiated contracts for civil and tower work01/11-02/13 Comcast Business Class ; Philadelphia, PA Business Process ConsultantAs a member of the New Product Launch Team I attended Joint Application Design (JAD) Sessions for Order Management, Provisioning and Billing SystemsWorked in team environment to collect requirements and document Business Use CasesDevelop and Document Task Processes for Comcast Business Class Service Delivery TeamsoEnd to End Level 0 Process Flows and Level 1 and 2 Task FlowsMetro-EthernetEthernet Dedicated Internet (EDI)Ethernet Network Services (ENS)Ethernet Private Line (EPL)Ethernet Virtual Private Line (EVPL)Cellular BackhaulTime Division Multiplexing (TDM)EthernetBusiness Class TrunkingSIP TrunkingPrimary Rate Interface (PRI)Broadsoft Switch ProvisioningNetwork EngineeringCustomer Premises Equipment (CPE) ConfigurationEdge Router ConfigurationSuper Upstream Router (SUR) ConfigurationCore Router ConfigurationBusiness requirementsDocument Processes for Comcast Business Class Operations Support SystemsoAmdocs Cramer Provisioning,oCentury Order ManagementoAmdocs Billing SystemoCSG International Billing SystemDeveloped new documentation standardsoMethods and ProceduresoJob AidsoUser Content GuidesDeveloped and documented legacy migration processoMigrating from legacy network to Metro-E networkoCustomer communicationsoCutover processDeveloped and documented Type II installation and turn up processoPurchasing telecommunications services for Type II servicesoNetwork to Network Interface (NNI) installation, configuration, testing and network integrationoEnd to end EVC acceptance testingSupported Business Readiness Testing (BRT) and User Acceptance Testing (UAT)11/09-08/10 SkyFiber; Plano, TX Vice President of Service DeliveryDeveloped customer support team for United States, Canada and MexicoCreated service deliver and service assurance process and procedure documentationDevelop key installation and maintenance procedures and solutions for network operationsDirected the activities of Installation TechniciansImplemented contractor support program for network implementationoNegotiated all vendor contracts nationallyPlanned and managed network implementations, integrations and migrationsCommunicated with customers and partners on project planning, implementation, migration and maintenance07/09-11/09 SkyFiber; Plano, TX Director of Sales Support EngineeringSupport sales team on pre-sales customer meetingsEvaluate SkyFiber solutions within the customers networkCreated service configurator and proposal generatorDeveloped Project Implementation Package (PIP) and close out documentation01/07-02/09 Telecom Transport Management, Seattle, WA Vice President of Field OperationsDirected construction, implementation network integration and operations of hybrid fiber optic and microwave cellular backhaul networkso350 Site UMTS deployment for AT&T Mobility, Sprint, T-Mobile and nTelos in Richmond, Newport News, Norfolk and Virginia Beach, VA utilizing 18 and 23 GHz Ericsson Mini Link Traffic Nodes, 11 GHz Ceragon Air Fiber MW systems to aggregate cell site traffic to Fiber Optic Hubs and transport to the AT&T Richmond and Virginia Beach MSCsoSprint NASCAR Richmond International Speedway aggregating all Sprint backhaul onto a Ceragon Air Fiber dual OC3 MW backbone to the Sprint Richmond MSCo450 Site backhaul deployment for Verizon Wireless and T-Mobile in Minneapolis, St. Paul, MN utilizing 18 and 23 GHz Ericsson Mini Link Traffic Nodes, 11 GHz Ceragon Air Fiber MW systems to aggregate cell site traffic to Fiber Optic Hubs and transport to the T-Mobile MSCso500 Site backhaul deployment for AT&T Mobility, Sprint, Verizon Wireless and T-Mobile in Pennsylvania, New Jersey and Delaware utilizing 18 and 23 GHz Ericsson Mini Link Traffic Nodes, 11 GHz Ceragon Air Fiber MW systems to aggregate cell site traffic to Fiber Optic Hubs and transport to the T-Mobile MSCsDevelop key installation and maintenance procedures and solution documentation for network operationsDirected the activities of Installation TechniciansAchieve site and circuit migration goals supporting LTE, UMTS, CDMA, GSM TDM and Ethernet Mobility/Cellular Backhaul NetworksCoordinate cell site civil and tower construction and Installation tasks Including site acceptance and circuit migration to TTM cellular backhaul network.Managed operations managers and techniciansInterface with sales team and peers of all major wireless carriersDevelop and manage National Operations Center (NOC) interfaces and proceduresoPurchased all telecommunications services for NOC surveillance networkOversaw service assurance processes ensuring internal and external SLAs were metBudget management for network operationsoNegotiated pricing on all material and supply contractsoReview and approval of all vendor invoices12/05-01/07 Telecom Transport Management, Seattle, WA Director of OperationsOversaw startup of Virginia cellular backhaul network operationsManage daily circuit installation and migration schedule supporting cellular backhaul of UMTS, CDMA and GSM networks.Manage and coordinate cell site civil construction, installation and circuit migration activitiesoNegotiated pricing on all material contractsoReview and approval of all vendor invoicesManage operations technicians and consultantsDevelop key installation and maintenance procedures and solutions for network operationsPurchased broadband services (OC12-OC48) services for leased optical backbone06/05-12/0506/05-01/07 Telecom Transport Management, Seattle, WA Network Facility ConsultantConduct cell tower site surveys to support network design for fiber to the towerVerified and documented site data (Antenna heights, GPS locations, tenants, Power))Communicate cell site idiosyncrasies relative to network designSelect LEC, ILEC and CLEC network providers for fiber to the toweroNegotiated pricing and contract termsEstablished Service Level Agreements (SLAs)01/04-06/05 Premier Companies, Lancaster, PA Project Manager Voice & Data Service DeliveryPurchase telecommunications services for VPN, Frame Relay, MPLS, switched and dedicated voice servicesAccept and coordinate telecommunications orders representing thirty telecommunications carriers including invoice review and approvalManaged installation and migration projects for VPN, Frame Relay, MLPS, switched and dedicated voice servicesManaged cutover activities for carriers, vendors and customers for system and service activation10/97-01/04 Sawdust Memories, Lebanon, PA DeveloperOwned and operated The Grateful Bean Caf in Elizabethtown, PennsylvaniaCreated twelve new jobs in downtown Elizabethtown, PennsylvaniaPurchased and renovated a 175-year-old building in Elizabethtown, PennsylvaniaPurchased and renovated two 150-year-old buildings in Historic Downtown Lebanon, Pennsylvania01/94-09/97 MFS WorldCom, Washington, DC Regional Director of OperationsDirected network operations teams for major Competitive Local Exchange Carrier (CLEC) inNew Jersey, Pennsylvania, Delaware, Maryland and Washington, DCServed as technical liaison offering sales support in six marketsBudget management for Mid-Atlantic operations teamsCreated co-location methods and procedures for Internet Service Providers and Wireless Communications CompaniesManaged the installation and migration of mobility/cellular backhaul circuitsLed network expansion efforts in Mid-Atlantic Region06/90-01/94 MFS Telecom, New York, NY Director of OperationsSupervised startup of New York City network operations teamNegotiated vendor contracts and agreementsEstablished material procurement and supply chain processRevenue growth from zero to $252,000,000 annualHired technicians, managers and vendors for New York City operations teamSupervised co-location installations with Verizon in all New York City Central OfficesNegotiated Right of Way and Method of Procedures for fiber optic network expansion into New York City buildings and towersoNew York and American Stock ExchangesoWorld Trade CenteroWorld Financial CenterServed on New York City Mayors Task Force for Network Disaster Survivability and Recovery09/88-06/90 MFS Telecom, Philadelphia, PA Operations Manager Philadelphia MarketSupervised startup of Philadelphia network operations teamHired technicians and vendors for Philadelphia network operations teamNegotiated vendor contracts and agreementsEstablished material procurement and supply chain processNegotiated Right of Way and method of procedures for Network Expansion into Philadelphia buildings and towersoPhiladelphia Stock ExchangeoLiberty PlaceoMellon Bank CenterProvided technical sales support for Philadelphia RegionSupervised co-locations with Verizon in all Philadelphia Region Central OfficesDirected circuit installations and migrations from the Local Exchange Carrier to MFS NetworkPrepare as build documentation for all on-net equipment installed01/85-09/88 Sprint, Philadelphia, PA Fiber Optic Network SpecialistInstalled and maintained optical transmission equipment on long distance fiber optic networkMaintained fiber optic outside plant backbone and network elements from Washington D.C. to PhiladelphiaManaged Sprint technicians and vendors on emergency fiber optic cable restorations.Supervised fiber optic cable splicing contractorsOrganized and updated network records (As Built) and engineering documentationMaintained digital and analog microwave RF transmission systems in the Philadelphia RegionSupervised microwave contractors01/83-12/84 Calso Communications, Washington, DC PBX Installation TechnicianInstalled and maintained digital PBX and Key Telephone Systems.Managed the installation of PBX Communications System for the Washington D.C. Detention Center.Managed the installation of coax and twisted pair outside plant network for the Hudson River Psychiatric Center in Poughkeepsie, New York, linking 53 campus buildings with underground and aerial copper plant.Supervised system migrations and cutovers from existing systems to new systemsEDUCATIONLebanon Senior High School Business Studies Diploma May 1975Harrisburg Area Community College General Studies No Degree May 1979Perce University Telecommunications No Degree May 1986Widener University General Studies No Degree Sep 1995PROFESSIONAL TRAINING and CERTIFICATIONZenger MillerFront Line LeadershipAT&T TechnologiesDDM 1000 Lightwave Multiplexer, Installation and MaintenanceFT Series G Lightwave Multiplexer, Installation and MaintenanceLightguide Cable and Apparatus FundamentalsD4 Channel Bank Installation and MaintenanceRockwell Collins InternationalLTS 1565 Lightwave Multiplexer, Installation and Maintenance570 Digital Automated Cross Connect SystemDigital Switch CompanyDEX Optical Automated Cross Connect SystemBrand Rex Fiber OpticsPrinciples of Fiber OpticsFiber Optic Fusion SplicingFujitsuFocus Elite Digital PBX Installation and Maintenance |
