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Desoto, TX 75115EMAIL AVAILABLEPHONE NUMBER AVAILABLEPHONE NUMBER AVAILABLEObjective: To work for a company that offers Career Advancement, Stability, and Longevity. Also, one who's first choice is to promote from within.Professional Experience:WOODBRIDGE: Dallas, TXJune 2009 to PresentInside Sales/Senior CollectorResponsibilities Include:Very strong collections and customer service experience.Verify personal identification information on each customer.Maintain strict confidentiality with each customer account.Strong verbal communication with customer.Contact customers to resolve delinquent accounts.Maintaining payment schedules.Making manual calls or working on the automatic dialer.Confirm payments and negotiate payment arrangements.Make pertinent and clear notations on all accounts.Meet all performance standards.Knowledge of working from a queue.Very strong understanding of FDCPA.Third and First Party collection experience.Understanding of working with base salary, plus commission, and/or bonus program.Filing, Copying, Faxing, Mailing, etc"INSIDE SALES OF HOME IMPROVEMENTS".SKIP TRACINGAPPOINTMENT SETTINGCOLLECTIONS OF PAST DUE HOME IMPROVEMENT LOANSExpertise in skip tracing using Accurint, Masterfiles, Lexis-Nexis, and Fast-Data software.Education:August 1978 - May 1979: El Centro CollegeMajor: Business AdministrationMinor: AccountingHigh School: Franklin D. Roosevelt.References upon request.