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Bethalto, Illinois PHONE NUMBER AVAILABLE EMAIL AVAILABLEAccomplished, versatile, and effective Management Professional with 19 years of extensive leadership experience in Business Management, Operations, Customer Service, Sales, Marketing, and Training within retail environments. Recognized for outstanding skills in managing highly profitable territories, consistently improving efficiency and productivity, while significantly reducing costs. Proven communicator, fostering trusting and long-lasting relations with management, team members, vendors, and clients, achieving and exceeding revenue and operational goals. Recipient of numerous performance and goal achievement awards. AREAS OF EXPERTISESales Forecasting Market Trends Strategic Planning Marketing Initiatives Business Development Human Resources Financial Analysis Forecasting & Projections Cost Reduction & Containment Quality Control Regulatory Compliance Performance Improvement Training & Development Revenue Growth Inventory Management Operations Management Customer Service & Retention Strategic Planning Territory Management Efficiency Optimization MS Office PROFESSIONAL EXPERIENCEKROGER (RULER FOODS), Collinsville, IllinoisTraveling Store Manager 2018-PresentCollaborated with District Manager to implement stores in a new marketRecruited employees through several hiring events and conduction of interviewsFormulated training program for new hires in new marketsMaximized opening profits of $1.2 million through marketing techniques and high-quality customer serviceExceeded monthly sales goals consistently with $1.1 million profitAdjusted CGOS ordering system to reduce inventory loss by $56k in one-year periodConsistently increased sales by 12% annually by minimizing inventory loss and improving productivity RURAL KING SUPPLY, Collinsville, IllinoisCo-Manager/Store Manager/Co-Manager 2012-2018Promoted to store manager for Shelbyville, IN, successfully opening stores in Indiana and FloridaTrained, and managed over 95 staff members to support average of 800 daily customers by identifying and rectifying hazards including proper ergonomics and maintenance of store equipmentRegularly interacted with clients, immediately resolving issues, receiving 95% in satisfaction ratingsFormulated innovative marketing strategies, campaigns, and promotions that created favorable public image and elevated sales by 18%Awarded Certificate of Food Safety, for ensuring proper safety and sanitary standards including quality and freshness of products, and proper stock levels and signageReceived shrink bonus for achieving 0.39 on yearly inventory ORSCHELN FARM AND HOME, Troy, MOStore Manager Trainee, 2012Trained 30 staff members, including 10 cashiers, improving performance and productivityAccountable for 8% increase in sales revenue through employee training and motivation PETSMART, INC., St. Louis, MOOperations Manager, 2011-2012Managed operations of $9.5MM store, with 70 employees, and average of 550 daily customersReduced inventory costs by 9% through process streamlining ALDI, INC., Lake St. Louis, MOShift Manager/Assistant Manager/Manager Trainee/Store Manager, 2003-2011Directed and coordinated daily operations of $9MM business focusing on budget attainability, billing, scheduling, ordering, merchandising, P&L projections, inventories, and staff training and development Chris MahnesmithImplemented outstanding cash control, minimizing cash loss and all perishable loss by 19%Incurred $50K savings within one year by implementing loss prevention initiatives in inventoryRanked #1 (out of 65 stores) for inventory targets in 2008, Top 5 in 2010, and top 10 numerous times for productivity and increase in salesWESTLAKE ACE HARDWARE, Washington, MODepartment Manager/Floor Supervisor, 2001-2003Entrusted to manage Clinton, MO location, optimizing operational efficiency that saved costsProvided superior service to customers, receiving positive customer satisfaction rating EDUCATIONCompleted courses in Business Administration (Minor in Economics), Central Methodist University |