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Manager Program Resume California, KY
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Title Manager Program
Target Location US-KY-California
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EMAIL AVAILABLE  LINKEDIN LINK AVAILABLE  Alexandria, KY, Street Address   PHONE NUMBER AVAILABLEIT Project ManagerStrategic and accomplished professional with distinguished history of success in project management, vendor relations, employee management. Expert in streamlining IT operations and maintaining schedules to ensure optimum customer satisfaction. IT leaders; adept at training and coordinating cross-functional teams and resources to accomplish objectives and secure top levels of customer satisfaction. Recognized for leading IT projects, such as cybersecurity implementations, software application implementation, infrastructure buildouts, server/data center consolidation, database conversions, and network/telecom replacements and upgrades by employing Agile/Scrum practices. Adept at guiding and coordinating geographically diverse/virtual project teams.Strategic Planning & AnalysisService ManagementAccount & Change ManagementBusiness DevelopmentEnterprise ArchitectureSoftware ImplementationProject Life Cycle ManagementBusiness Process ImprovementCustomer Relationship Management (CRM)Team Building & LeadershipOffice 365Contract NegotiationsOperations ManagementVendor ManagementRequirements AnalysisDisaster RecoveryCloud ComputingInfrastructureCareer ExperienceIT Project Manager- Contractor, Meridian IT  Fortitude International  Cincinnati, OH 2/2020 to PresentSpearheaded multiple IT projects from conception to successful completion concurrently regarding software implementation, network, managed services, telecom, and cloud. Supervised workflow and conduct timeline adjustments as required. Generated status reports, architecture designs, and resource plans. Collaborated with interdisciplinary team to accomplish project milestones.Completed numerous large-scale IT projects within time, cost, scope, and quality requirements.IT Project Manager/Scrum Master- Contractor, Kroger  Apex Systems  Cincinnati, OH 7/2019 to 1/2020Directed planning and implementation of AI system from Proof of Concept through execution. Piloted network design process in alliance with Infrastructure group. Built and sustained relations with primary vendors, Everseen, and Toshiba to execute software solution for Integration of two systems. Monitor workflow and tailor project timeline as needed. Produced status reports, architecture designs, and resource plans. Acted as Scrum Master for project.Guided multiple working groups on latest technology to uncover and eliminate issues in proactive manner.Project Manager/Program Manager/Scrum Master, Government Acquisitions, Inc  Cincinnati, OH 7/2007 to 5/2019Supervised day to day business operations of program and technical admins. Drove full cycle of IT projects from inception to implementation. Tracked and monitored workflow and customized timeframe as needed. Crafted status reports, architecture designs, and resource roadmaps. Liaised with interdisciplinary team to realize defined project milestones.Managed relations with various IT vendors, such as Cisco, Dell, HP, AWS, Check Point, IBM, and FireEye. Oversaw all orders sold with Professional Services. Updated timesheets, documentation, and reporting to numerous agencies.Delivered projects for various federal agencies, such as Internal Revenue Service, Department of Defense, Department of Agriculture, Department of Homeland Security, Veteran Affairs, and Department of the Interior.Acted as Program Manager/Deputy Program Manager for multiple Federal GWAC contracts. Provided compliance guidance, tracked and monitored all submissions and developed and submitted all required Monthly/Quarterly reports.CIO-CSITES-3HSEWP-5Conceptualized, developed, and executed workflow processes across numerous departments to secure ISO Certification;Inside Sales Process  From quote to order.Project Management Process  From Award to Completion.New Hire Process  From offer to start.EVAL Order Process  From order to return.CIO-CSFinalized multiple internal/external IT Projects, such as office moves, server/desktop Refresh, cable installation, telephone system replacement, firewall replacement/upgrade, implemented cloud services, and implementation of corporate release projects, such as O365 Migration, SharePoint, Salesforce, Concur, NAV, and upgradation to SQL 2016.Additional Experience as Project Manager  Contractor at AT&T  Synectics  Lexmark  Lexington, KY Project Manager/Network Communications Group  Contractor at Toyota  Georgetown, KY IT Telecom Operations Analyst at Siemens Business Services  Cincinnati, OHEducation & TrainingsAssociates Degree  Emergency MedicineKirkwood Community College, Cedar Rapids, IAProfessional TrainingScrum Master Certification 6/2019Six Sigma Yellow Belt Certified 6/2019PMP Certification  8/2020Cisco Call Manager CertifiedMS Project CertifiedVisio CertifiedAward(s)Certificate of Achievement  DHS  October 2010

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