Candidate Information Title Desktop Support Service Target Location US-GA-Atlanta Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
Search 2 million Resumes Keywords: City or Zip:	Related Resumes Technical Support Customer Service Douglasville, GA Desktop Support Technical Lawrenceville, GA Customer Service Technical Support Atlanta, GA Desktop Support Analyst Cumming, GA Desktop Support It Atlanta, GA Technical Support Customer Service Snellville, GA Customer Service Support Specialist Atlanta, GA

MARKWASHINGTONEMAIL AVAILABLEEMAILPHONE NUMBER AVAILABLETELEPHONEOBJECTIVETo secure an opportunity in theInformation Technology FieldSystem to further utilize my vasttechnical experience to support andfacilitate the organizations IT needs,thereby ensuring that the computersystems will function efficiently andsecurely.SKILLSProven abilities in softwareapplications hardware and supportfor a variety of businesses.EXPERIENCEHCL Technologies December 2019 to CurrentEnd User Support TechnicianTo diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications. To assist all our users with any logged IT related incident when called upon. To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.The Configuring of Outlook 365 and Outlook 2016To accurately record, update and document requests using the IT service desk system.To install and configure new IT equipment.To resolve incidents and upgrade different types of software and hardware To resolve incidents with printers, copiers and scanners To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner. Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.User account creation for Active Directory and password resets Remote desktop connectivity applications like SMS, Bombard, WebEx, Live Meeting, and Windows Native tools.Compucom July 2019 to November 2019Desktop Support TechnicianTo diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications. To assist all our users with any logged IT related incident when called upon. To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.The Configuring of Outlook 365 and Outlook 20162SoftwareMicrosoft Windows, PeopleSoft8.0, Clarify, PageMaker, VenturaPublisher, QuarkXpress, HarvardGraphics, MS Project, Timeline, CASuper Project, Corel PhotoShop, andMicrosoft Office, Adobe CreativeSuites and Clarify.Technical SkillsPC Configuration, PC Upgrading andInstallation, TCP/IP, FTP, WIFIsetup and configuration.Replace system boards, and installdifferent hardware as required.Rebuild damaged systems. Reimagehard drives via system recoverysoftware or via network using SCCM(System Center ConfigurationManager)Email setup and configuration(Outlook) Also backing of Outlooksfiles and folders. Configure webbrowsers (MS Explorer, Firefox,Opera, Chrome and Safari)CertificationsDell Trained and certified on DellPowerEdge servers (R310, R410,R610, C1100, C6100) performingupgrades of expander card, harddrives and peripherals as required.Dell All-in-One 7440, 9030, OptiPlex9020, 7010 and 780.Lenovo Desktop/Laptop Computers.Lexmark Trained Certified onMS711/81, T632, T644, T650, T656,T658. Lexmark E 460, X364 and ahost of other Lexmark and HPPrinters,CompTIA A+ Certification June2014To accurately record, update and document requests using the IT service desk system.To install and configure new IT equipment.To resolve incidents and upgrade different types of software and hardware To resolve incidents with printers, copiers and scanners To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner. Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.User account creation for Active Directory and password resets Remote desktop connectivity applications like SMS, Bombard, WebEx, Live Meeting, and Windows Native toolsCompucom August 2014 to May 2019Field Service TechnicianImplement service, repair and/or installation of company product(s) including system hardware, software, PCs and Point of Sale (POS) equipment. Deliver technical support to customers on operational or maintenance aspects of system equipment. Serve as customer contact on technical and service related problems. Identify mechanical, hardware, software and systems failures, using established procedures. Determine most cost-effective repair / resolution to minimize customer downtime. I also performed Break and Fix, of Dell All in Ones, Lenovo, Lexmark Printers and HP servers. Also will updated Network peripheral in the Data Center for our client. I we replaced failed storage devices and replaced and upgrade Memory.Office Depot/Compucom Tech ServicesTechical Support Implemented services, repairs and/or installation of company product(s) including system hardware, software, Personal Computers.Tech Support IncludedData MigrationsPrinter and Device setup (Ring, Phones, TV and Printer) Onsite of Remote Phone SupportDiagnostics and Consultation of services offered or needed NCR Corporation November 2011 to May 20143Planned, assembled and installed computer systems in designated networks as per specifications. Installed and configured IT network components and assisted in the implementation of designed IT network configuration. Provided customer service for different firm/ departments and resolved hardware and software technical problems in the system elements after detailed analysis, including computer failures and software malfunctioning. Monitored and administered IT systems of firms and made recommendations to senior managers regarding hardware replacements, upgrades and new installations required. Provided solutions and technical guidance to clients facing technical issues and difficulties. Maintained records of hardware issues, performance and supplies. AT&T Wireless (Norcross, GA.) March 2005 to April 2011 Assisted customers with both the activation of new lines of service and educated customers on billing inquiries. I also assited on configuring their mobile devices and also educated customers on the rate plans that are best for them. Processed customer relocations and iPhone activations. AT&T Wireless (Cedartown GA.) June 2004 to March 2005 Worked as a WLNP Transfer agent in the Porting Department. I assisted customers, agents or dealers in transferring of customers mobile telephone numbers into or out of Cingular Wireless. Additionally, I provided support with adding or removing features for customers, and handled trouble shooting for customers, agents or dealers porting requests. EDUCATIONDEGREE / DATE EARNEDMasters Of Science Degree in Computer Information Systems University of Phoenix in Atlanta, GA campus, July 2008 Bachelors of Science Degree in Network and Communications ManagementDeVry University, July 2005.4VOLUNTEER EXPERIENCE OR LEADERSHIPServe as a trainer to orient new hires with current employer, and provide on the job support when they need it. Sound Engineer at my church.