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Candidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARYDedicated and efficient administrative office professional with a broad range of general office, call center, and entrepreneurial experience. A quick learner with strong customer service, problem- solving, and relationship building skills. Excellent written and verbal communication skills. SKILLS Computer applications: Word Perfect,MS Office, proprietary databases Organization and Time Management Strategic Thinking and Planning Web and online Tech Savvy Records Management Writing & editing Research and Analytical Skills Detail-oriented and reliable Customer service: phone, email,online, and in-person Business CorrespondenceEMPLOYMENTCity of Bedford Heights, Clerk of Council Office 2005 to present Clerk/Typist Manage meeting arrangements, including preparing meeting agenda; setting up the Caucus Room; attending meetings; and recording, editing, and distributing minutes Prepare memoranda, correspondence, and various records; transcribe notes Maintain office records following standard Records Management Systems practices and principlesGelbmans International Golf 2004  2006Owner/ManagerFounded and operated this home-based business, making and selling golf clubs online. Designed, published, and continually maintained website Made reproductions of name-brand golf clubs for online retail sales Developed a business plan, marketing strategies, budget and financial records Established relationships with supply vendors Effectively managed SEO to ensure wide visibility of website Managed shipping of products to customersPrior experience includes two years in a call center responding to inbound customer calls, as well as operating an earlier home-based business, demonstrating organizational and management skills, attention to detail, and creativity.EDUCATIONUniversity of CincinnatiBachelor of Arts Political ScienceLakeland Community CollegeCertificate in Paralegal Studies