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Title Sales Representative Customer Service
Target Location US-MS-Jackson
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Candidate's Name
53 Northtown Drive, 36L  Jackson, MS 39211  PHONE NUMBER AVAILABLE  EMAIL AVAILABLE PROFESSIONAL SALES AND SALES MANAGEMENT PROFILECustomer-focused business-to-market sales professional with 25+ years experience developing strong and protable client relationships in a highly competitive industry. Goal oriented, decisive leader, with proven success in establishing a lasting impression in markets, identifying growth opportunities, and initiating strong business alliances. Consistently achieve sales goals and increase prot share. Eective training and mentoring new sales representatives on products and sales techniques. Outstanding communication and interpersonal skills. Works well independently as well as collaboratively in a team environment. Licensed to sell Life, Health and Accident insurance products in Alabama, Louisiana and Mississippi. PROFESSIONAL EXPERIENCESenior Area Manager, SENIOR MARKET SALES (SMS), Jackson, MS December 2019 to Present Identify and perform comprehensive, detailed examination of business owners corporate insurance, and health and wealth needs. Areas include: commercial insurance (property, errors and omissions, loss of business, liability, etc.); retirement, estate, tax and succession planning, and asset protection. Collaborate with team of experts to examine business and formulate plans/ recommendations to improve clients model structure. Insurance Sales Agent, ASSURANCE INSURANCE, INC., Jackson, MS December 2019 to Present Market and sell personal Life, Health and Accident Insurance plans and additional products as needed: Hospital Indemnity Plans, Critical Illness Plans, Cancer Plans, Long-Term Disability Plans, Short-Term Disability Plans, and Annuities. Meet with customers and present custom tailor insurance plans and solutions specic to needs. Independent Insurance Sales Contractor, Jackson, MS September 2018 to Present Researched and contracted with recognized, well-established and reputable insurance companies to represent insurance products to customers throughout Alabama, Louisiana and Mississippi. (Mutual of Omaha, Aetna, Wellcare, Royal Neighbors, North America Life, Prudential, North Atlantic, United Healthcare, etc.) Develop quality relationships with clients, striving to provide quality customer service that garners loyalty and referrals. Continually market insurance products to prospective customers and oer new products to customers as businesses grow and personal needs change.Sales Representative/Financial Advisor, HUMANA, INC., Ridgeland, MS February 2008 to August 2018 Market and sell nancial products, Medicare plans (all-in-one Medicare plans, standalone Part D drug plans, and Medicare Supplements) to newly-eligible clients or individuals switching plans during open season, and individual healthcare plans (health, dental, and vision) to individuals and/or families throughout Mississippi. Secure, organize and conduct sales seminars / presentations regarding insurance policies while educating clients on coverage options and plans including Medicare and Medicaid. Establish relationships with managers and added consultative approach to respective teams. Train new sales associates on products and marketing strategies. Generate enrollments by marketing products on-site at hospitals, senior citizen centers, assisted living facilities, community events and other sites as designated.Accomplishments and Awards: Managed book of business consisting of approximately 550 clients while continuously acquiring new customers Consistently increased customer base 10% annually 2013, 2014 and 2015  Top Producer for Humana Financial Protection Products (Guarantee Trust Life Hospital Indemnity Plans, Cash Cancer Plans, Critical Illness Plans and Life Insurance Plans) 2009 to 2012  Recipient of Stellar Human Financial Protection Products Producer 2016  Top MA Producer, Jackson Central Team 2016  Top 3 MA Producer, Mississippi 2010  Achievement of Excellence Award, #1 for Financial Products sales, and Exceeded Medicare Advantage Goals 2009  Awarded 2nd place for sale of Financial Products Sales Planning and Program Implementation New Business Development Market-Focused / Solution-Based Sales Consultative Selling Techniques Market Analysis & Sales Management Client Relationship Management & Expansion Sales Management / Goal Attainment Team Leadership / New Representative Development Candidate's Name  Page 2PROFESSIONAL EXPERIENCE (Continued)National Account Executive, BELL INDUSTRIES / SKYTEL, Jackson, MS 2007 to 2008 Provided corporate management in four States: Mississippi, Alabama, Arkansas, and Louisiana. Marketed SkyTel Products: telecommunication pagers, blackberry units, and GPS tracking devices. Trained National Account Executives on sales strategies to increase revenue and boost sales. Delivered spreadsheet data reports and conducted conference calls. Conducted presentations for major accounts: Jefcoat Fencing Corporation, Metro Fencing Corporation, Federal Express, DHL, Danali Delivery Service, Jackson Public Schools, Jackson State University, Alcorn State University, Mississippi Valley State University, and Florida A&M University.Academic Recruiter, COLLEGE NETWORK, Indianapolis, IN 2004 to 2006 Marketed and enrolled students from Mississippi, Louisiana, Arkansas and Alabama in nationwide university studies. Promoted online educational programs oered by top universities nationwide. Trained sta on sales strategies which improved customer satisfaction and increased sales. Accomplishments: Sold 50 degree programs in 11 months through face-to-face presentations Recognized as outstanding salesperson Recipient of Pinnacle Salesperson AwardCustomer Service Sales Associate, SCENTURA CRESTIONS, Atlanta, GA 2002 to 2004 Served as team leader for direction and motivation of 10 sales sta members in growth, strategic planning, and new business development. Marketed both commercial and residential cellular phone service, internet access, DirectTV service, DSL, and long distance options through cold calling and telemarketing. Conducted sales presentations to acquire new accounts. Sold more than 50 complete choice plans daily. Motivated personnel resulting in higher quality customer service and increased sales. Improved customer relations as outside sales representative for Mississippi and Louisiana. Accomplishments: Recognized as Top Producer in all BellSouth products Outstanding Salesman of the Month four times Top Pinnacle Salesperson within 6 months Ranked 36th out of 600 sales employeesCustomer Service Representative, SUNCOM/AT&T, Jackson, MS 1999 to 2002 Performed needs assessments to market new products and services. Served as team leader for three teams resolving customer service and billing issues. Led team in customer service representative training. Top Salesperson during change from Suncom to AT&T. Assisted managers with call center activities and marketed cellular phone products. Conducted classes on customer service improvements with existing customer service representatives. Customer Service Representative, JACKSON MEDICAL MALL, Jackson, MS Resolved billing issues for residential and commercial customers. Worked as customer service representative, acting supervisor, customer billing, new applications, and traveled to customer homes to check water meters and water service. Conducted training classes for customer service representatives and new employees. Edited both new and old applications as well as billing. Manager/Assistant Manager, JARMAN SHOES AND KINNEY SHOES, Jackson, MS Recruited, hired, trained, and supervised personnel in achievement of sales quotas. Worked in many dierent areas of management including trend analysis, market positioning, and forecasting. Raised customer satisfaction by 10% and lowered returns by 40%. Mentored employees on how to earn promotions. Assisted in management for three store locations hiring and training new employees. Candidate's Name  Page 3PROFESSIONAL EXPERIENCE (Continued)Account Services/Sales Representative/Outside Sales, SCENTURA CREATIONS, Atlanta, GA Sold fragrances to commercial outlets through cold calling prospective clients. Conducted sales strategy classes and assisted managers with budgeting and bookkeeping. Hired new employees and trained both new and existing employees. Accomplishments: Received honors as Top Sales Representative Promoted to manager within 6 months Highest Salesperson Achievement Award for increasing revenue by 35% PRIOR EXPERIENCE: Principle Violinist and Violinist, The University Symphony Orchestra, Muncie, IN EDUCATION AND LICENSUREJACKSON STATE UNIVERSITY, Jackson, MississippiMaster in Public Policy and Administration with Emphasis in Business Administration - May 1999 Bachelor of Science in Biology - May 1998BALL STATE UNIVERSITY, Muncie, IndianaBachelor of Arts in Classical Music - May 1992Recipient of Young Artist Award (Five Year Scholarship) Licensed - Health, Accident and Life Insurance Agent Alabama, Mississippi and Louisiana

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