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ACCOMPLISHMENTSStudent ambassador to China; Salvation Army Highest Earning Volunteer Award for 2013 and 2014; The Reading Rainbow 14th Annual Young Writers and Illustrators Contest PBS Grand Prize Winner; Member of the National Honor Society; Member of National Scholastic SocietySKILLS & ABILITIESProficiency in Microsoft Office, Excel, and PowerPoint software and other software packagesData entry skillsCommunication skillsSpeaks Mandarin ChineseProblem-solvingCustomer ServicePROFESSIONAL EXPERIENCERECEPTIONIST, FALLSWAY EQUPMENT: CUYAHOGA FALLS, OHIODecember 2019  Currently20 multi-line operator, maintains office equipment and supplies for home office and its subsidiaries, has experience with accounts payable (invoicing, past due invoices, credit memos) and handles data entry duties and the upkeep of spreadsheets, answers inquiries regarding W9s as well as Certificates of Insurance regarding types of serviced equipment.STAFFINDERS: CUYAHOGA FALLS, OHIOOctober 2018  October 2019Recruiter: Scheduled appointments, created new files for candidates, answered phones, posted ads on ZipRecruiter, Indeed, Facebook, gave drug tests and background checks, payroll inquiries, data entry and other general office duties.First Energy Assignment: General account inquiries from Ohio, Pennsylvania, New Jersey and West Virginia according to state policy and procedure, billing complaints, outage complaints, and securing medical certificates for those who had medical disabilities.OPERATOR, AAAA ANSWERING SERVICE: FAIRLAWN, OHIOJanuary 2018  October 2018Provided roadside assistance to contracted towing companies and individual policy owners, handled general messages for law firms, doctors and hospitals and psychiatric facilities.CUSTOMER SERVICE REPRESENTITIVE, JCPENNY: FAIRLAWN, OHIOOctober 2017  January 2020Direct customers to the products in the store, assisted customers with sales and transaction processes, credit card subscriptions, credit card payments, end-of-shift drawer count and straighten up the store after hours.EDUCATIONSPENCER HIGH SCHOOL  SPENCER, WEST VIRIGINIA 2017 GRADUATEGPA 3.9, National Honor Society, National Scholastic Society