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Click here or scroll down to respond to this candidateCandidate's Name
Phone: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLELinkedIn: https://LINKEDIN LINK AVAILABLEDIRECTOR CONTINUOUS IMPROVEMENTA versatile and seasoned Process and Operations Improvement leader with experience in manufacturing and transactional companies. Experienced in global engagements.Leader and Influencer: Easily collaborates with cross-functional leadership to help define, develop and execute key strategic initiatives; Outstanding interpersonal skills, adept at establishing trust and building relationships.Creative, Out-Of-The-Box Thought Leader: Champions the use of data and standardization to improve processes and cut costs, often extending opportunities up and down the supply chain. Skilled at translating customer requirements into actions and results.Unique Experience: Over 29 years of experience in leading and motivating people; Significant leadership experience with several multi-site, multinational organizations; Develops high caliber leaders at all levels of the organization on the tools and methods that support a continuous improvement culture.Skill Areas: Excellent Communication Skills Process Improvement Management Consulting Project Management Strategic Planning Robotic Process Automation iGrafx, Minitab, XL Stat Lean Manufacturing Operations Management International Experience Leadership Cross-Functional Team Leadership Business Process Improvement Six Sigma (Master Black Belt)PROFESSIONAL EXPERIENCEMUFG (Mitsubishi UFJ Financial Group) Remote in Charlotte, NC (May 2017-Present)MBB / Engagement Manager, Business Continuity (April 2020-Present)Strategic development and execution of FLoD (First Line of Defense) risk assessment services and core activities of the BCP (Business Continuity Planning) frameworkPerform core activities of BCP process to include gap risk measurement, mitigation strategies, and material risk identification.Subject Matter Expert on regulatory requirements, defining threats and risk scenarios, and identifying improvement opportunities to address such requirements and threats.Key AccomplishmentsDeveloped Future-State model for Business Continuity Management Groups reorganization: evaluated current operating model, evaluated resource skillset and process gaps, developed Target Operating Model for 50-person risk organization.MUFGMBB / Manager Process Management, QCOE (Quality Center of Excellence) (May 2017-April 2020)Master Black Belt for multiple lines of business including Americas Operations, Regional Bank, and E2E Credit SIM TeamLed project identification, prioritization, and execution as Servant-Leader for cross-functional team members.Coached candidates in pursuit of their Lean Six Sigma Green Belt and Black Belt certifications.Mentored department managers and SMEs in efforts to optimize work efforts: document and assess processes; evaluate performance; develop scorecards and controls, and integrate into daily management routines.Key AccomplishmentsConsolidated Risk and Fraud Operations processes for a combined estimated savings of $1,735,500.Improved Call Center Claims and Case Resolution processes, saving $275,000.Improved Reserve Forecasting Tool, reducing cycle time by 12.4%Vendor Valuation project saved almost $100,000 in just two months.Kaizen project increased Front-Line Loan Approvals by 50% and saved $575,000.Kaizen project created Loan Review best practices and saved $450,000.Identified $850,000 in savings opportunities in FY19Coaching 6 Lean Six Sigma Greenbelt candidates seeking certification.Improved the Americas Operations department Process Maturity score by 75% from FY18.NTT DATA CONSULTING, INC. Charlotte, NC (Oct 2010-May 2017)MBB / Senior Principal ConsultantNTT DATA is a Global IT Innovator delivering technology-enabled services and solutions to clients around the world.Collaborated with business clients and cross-functional groups, created value streams, documenting current state process maps and workflows, along with developing future state process maps and workflows.Created and led the new Process and Performance Optimization COP (Community of Practice) covering OpEx, Agile, Lean, Six Sigma, Business Process Improvement, and QA/QC. Developed, maintained, deployed, and delivered OpEx training and other ad hoc training as needed. Scheduled, published, and communicated training schedules with global and local OpEx Leaders.Key AccomplishmentsImplemented Robotic Process Automation (RPA) solutions, 1st year projected revenue of $3,000,000.Reduced HR on boarding cycle time by 33% and improved customer satisfaction by 10%.Reduced CFPB Regulatory Guidance reporting cycle time by 80% and improved Risk oversight.Senior Engagement Manager leading 10 Project Managers and Analysts. End-state processes ensured strict adherence to mandated SCRA federal guidelines and delivered $200M in remediation to impacted customers.Led 4 people in applying Federal Regulatory Guidance and Amendments to over 386 terms in the Mortgage line of business.GRAPHIC PACKAGING INTERNATIONAL Remote in Charlotte, NC (Jul 2009-Oct 2010)MBB / Divisional Continuous Improvement ManagerManufacturer of paperboard and paper-based packaging for food, beverage, household, pet and personal care products.Supervised 33 direct reports in the US and Mexico for Fortune 100 packaging company.Ensured each of the 26 manufacturing sites had local OpEx support infrastructure and deployment plan and worked closely with site management to better align corporate OpEx initiatives with each sites continuous improvement journey.Key AccomplishmentsSaved over $33,000,000 through Lean Six Sigma Projects and built $70,000,000 in Project Pool initiatives.Guided 45 senior leaders in developing strategic initiatives that aligned with corporate objectives.Coached and mentored 6 Black Belt candidates to successful certifications.Previous ExperiencesNOVACES LLC Remote in Charlotte, NC (Jan 2008-Jul 2009)MBB / Senior Management ConsultantHUBER ENGINEERED WOODS LLC Charlotte, NC (Jun 2006-Jan 2008)MBB / Manager Business Process ImprovementTRAMMELL CROW COMPANY Charlotte, NC (Dec 2004-Jun 2006)Director, Quality & ProductivityBANK OF AMERICA Charlotte, NC (May 2002-Dec 2004)Black Belt and Operations ManagerGENERAL ELECTRIC POLYMERLAND (aka Plastics) Huntersville, NC (May 2000-May 2002)Logistics/Supply Chain Black BeltUS NAVY Jacksonville, FL and Pensacola, FL (May 1990-May 2000)Naval Flight OfficerPROFESSIONAL DEVELOPMENT & CREDENTIALSEducationMBA, Business Administration, University of West Florida, Pensacola, Florida, 1998BS, Economics, United States Naval Academy, Annapolis, Maryland, 1990CertificationAgile Scrum Master (CSM), Scrum Alliance, 2013Lean Six Sigma Master Black Belt (LSSMBB), NOVACES LLC, 2008Six Sigma Black Belt (LSSBB), General Electric, 2000TS/SCI Security Clearance |
