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Candidate's Name
Decatur, GA  PHONE NUMBER AVAILABLEEMAIL AVAILABLEHardworking professional with over 6 years of experience in sales and management. Looking for a position where I can contribute to the success of an organization by utilizing my outstanding communication and interpersonal skills.EXPERIENCEJUNE 2017 TO PRESENTLEAD CUSTOMER SERVICE ADVISOR, Hertz corporation hle  college park, gaWork directly with Branch Manager to facilitate effective operations of Hertz/Lyft Car Rental program.Supervise team members and provide continuous training and development.Generated 10% increase in revenue in 2019 through improved procedures, effective sales techniques, and cost control.APRIL 2016 TO APRIL 2017CALL CENTER AGENT, vxi global solutions  college park, gaWorked in a fast paced environment answering inbound calls for Comcast Consumers.Consistently improved customer satisfaction through active listening, expert conflict resolutions, and troubleshooting techniques.Crossed trained and provided back-up for other Agents when needed.APRIL 2014 TO SEPTEMBER 2015DRIVER (PART-TIME PRN), enterprise holding  macon, gaTransported vehicles to various locations for the Sales/Marketing Department.Safely moved vehicles between airport and off-airport locations.JUNE 2011 TO MAY 2013MANAGER, Complete cash title pawn  macon, gaManaged all operational tasks within the store and the delegation of tasks.Scheduled, trained and monitored daily taskImplemented marketing promotions that generated growth within the store increasing revenue by 10%.Assisted with the process of taking payments, collection on delinquent accounts, and updating accounts in inter-company collection systems.EDUCATIONJANUARY 2010ASSOCIATE OF HEALTH SCIENCE IN MEDICAL BILLING & CODINGCentura College  norfolk, vaSKILLSMicrosoft Office: Outlook, Excel, PowerPoint, & WordICD-9 & 10 CPT CodingOperational ImprovementsTeam DevelopmentAttention to DetailProven Excellent Customer Service SkillsReferences Available Upon Request