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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLESeeking a position with a company that I can grow with in an IT administrative position and network support that will allow me to utilize my educational background, expertise, hands-on training and applicable skills.Qualifications:Experience with running multiple databases as SQL AdministratorRun scripts daily and updated scripts to be sent to database teamsCreated documentation for SQL Server and how to maintain the environmentRan Notification/Alerts management and resolution such as System OutagesManage backup, and recovery processesExperience running multiple Unix Linux SystemsKnowledge of Sun xVM Ops Center and RedHat Satellite softwareMainly supported HP, Dell, Cisco UCSScheduled, coordinated and deployed server updates and preventative maintenance with limited downtime.Expert in network security protocols, anti-virus and firewall configuration.Proven ability to integrate old systems and databases with new software applications and advanced technology.Maintained over 50 servers with full responsibility for 100% system uptime.Designed, implemented and management hosted server applications.Dynamic, proactive, multi-tasker, self-directed techno/functional professional for software supportAS/400 and server security, system backups, and system/sever upgradesInstalled, configure and support switches, routers, firewalls (Fortinet, Cisco, Sonic WALL), VPN/IPSEC connectionsInstalled, configured and supported a Windows Server environment (Active Directory, Terminal Services, Roaming Profiles, Exchange, DFS .Managed and maintain Microsoft Exchange e-mail system.Managed and maintain SharePoint system.Managed DNS entries, DHCP scopes and other network services.Managed and maintain VoIP phone system.Managed secure backup functions and disaster recovery plans.Managed user accounts, security groups, and distribution groups.Assisted in new employee account, hardware and software setupLAN/WAN network engineering using Cisco products including Layer 2/3 Switches and Routers for installations and diagnostics.I have Experience with Packet Analysis/Packet Capturing for several clientsExperience with Cisco and Sonic FirewallsSKILLSWindows XP, Windows Vista, Windows 7, Server 2003, 2008, 2012, 20016,, Active Directory, Exchange 2008, MS Office2010, Ghost Imaging Software, Windows Deployment Services, Citrix Client Dame Ware Remote Software, VNC. USMT., SQL Server, Switches, Routers, VMWare, Hyper-V.,Lync.,Microsoft Office 95, 97, 2000, XP, 2003, 2007, 2010, 2013, 2015Windows XP ProfessionalWindows VISTA Windows 7,8, 10 Windows 2000 & 2003, 2008 R2& 2012 R2 ServerNovell GroupWise 4.1 & 5.5 Novell Zen Works 1.1, 2x & 3x Novell Netware 3.12, 4xLotus Notes R 4.5.6 DHCP Servers Windows 2K3/2K/NT 4.0Cisco Routers and SwitchsServer & workstation Hardware repair and SupportHP, Lexmark, Epson and Genicom [] Visara [] Printer support and repair.CERTIFICATIONSMCSE A Plus, MCSA Net PlusProfessional ExperienceNew Directions Behavioral Health, LLC Dec 2017- Dec 2019Birmingham AlabamaSystem AdministratorResponsibilities:Provided first level end user support, installation, training, and configuration for all network hardware and software components.Maintain software and hardware inventories. This includes purchasing IS related components.Experience managing Windows 7/10 in configuration, installation, TechnicalWas responsible for the administration of Windows 2003/2008/2012 servers and IIS Server clusters in VMware VSphere based Virtual environment.Install new desktop equipment including software; upgrade and repair existing desktop equipment; and troubleshoot and resolve problems with desktop hardware.Provide first-level technical assistance to end-users on all supported software products.Testing of IT Development products such as OPTAMUM and EAP Expert.Provide telephone support to staff located at remote sites.Assist in the identification of emerging technologies that may be appropriate for New Directions, provide technical knowledge, troubleshooting skills, and support to development team.Support the goals of the Information Systems Division and participate as a member of the Information Systems team.Assures compliance with New Directions policies and procedures; take appropriate action to correct any obvious unsafe conditions.Adheres to New Directions Behavioral Health Mission Statement, Core Values, Code of Business Conduct, and Compliance Program.Complies with all Federal and applicable State laws and New Directions Behavioral Health Policies regarding, privacy, confidentiality, and security of health information, and other designated information.Tyco Fire & Security, Birmingham, AL Nov 2014 Dec 2017Technical AnalystSupport and deploy security related technologies including firewalls, VPN's, access lists, intrusion detection systems, packet analysis/packet capturing, setting up user accounts, permissions and passwords.LAN/WAN network engineering using Cisco products including Layer 2/3 Switches and Routers for installations and diagnostics.Manage and administer 2012 Windows servers, networks printers, Office 365Install, configure, administer, and maintain on Windows 2003, 2008, 2012, platform and infrastructure applications in support of business processing requirements.Build, configure, and troubleshoot campus networks and use remote access networks using Cisco Catalyst multi-layer switching technologies over high-speed Ethernet and Cisco routers connected to wired and wireless LANs.Support enterprise wide networked security systems, Access Control Systems, and Video systemExperience with Honey Well ProWatch, Lenel Onguard, Honeywell Prowatch, Genetec Security Center, Avigilon Video or Access Control, Facility Commander, Software House C-Cure, Hosted Kantech Access Control or local systemPerform technical troubleshooting remotely and data entry environment.Install, configure, and troubleshoot LAN/WAN based video surveillance and security systems.Explain physical layout and functionality of hardware to guide the technician through the installation & repair of such equipment.Support Microsoft Network Server, SQL database, MS-DB and DBA.Synergis-- Birmingham, AL Contract Mar 2013 to Nov 2014IT Support SpecialistPerformed regular system backups and recovery procedures,Lease Term swaps of desktop, laptops and printersTroubleshooting and repair of desktops, laptops, and printersConfiguration of Mobile devices including iPhone, i Pad, Android, BlackberryGeneral Customer Service as it pertains to users including training on applications and equipmentContacted vendors for technical support regarding units currently under warrantySecondary configuration of servers for user requirementsAssisted with conversion from Analog to Digital Phone systemContribute to the implementation of OS deployment using MDT and SCCM OSD. Troubleshooting, and provisioning of mobile phones and tablets (Both IOS and Android).Provide 2nd tier support for desktop issues including both proprietary applications and various windowsbased applicationsTroubleshoot application issues with MS windows 2000, XP and Vista operating systems, MS office suite XP, 2003, and 2007, Symantec and McAfee anti virus, etc.Assist users in the setup of air cards, printers, wireless networking, VPN, blackberry devices, and network connectivityDiagnosed problems with PCs and ordered and installed the proper part to resolve the issue. This involved researching part numbers and interpreting technical manuals.Manage ongoing installations and provide support for existing wired and wireless networksExperience with Server Maintenance, Server Installation on Dell Servers, Cisco ServersImplemented VPN to increase access to corporate network for remote users and remote locations Supported remote access using VNC, WebEx, go to assist, Terminal Services, Citrix, etcManaged user account moves, adds, changes, and deletions for domain and network applications. Created File Servers, Windows Update ServersScheduled and performs software installations and upgrades to operating systems and software packagesDepartment of Veteran Affairs- Tuscaloosa, AL Contract Aug 2012 to Feb 2013Help Desk TechnicianProvided Tier I support services for end-users, which can include VIP users.Speak with the end user, capture and record issues, and resolve them over the phone or escalate the trouble ticket to the next tier.Supported Software platforms included Microsoft software suites, unique applications; HP and Dell laptops, Dell desktops and hand-held devicesTrouble tickets captured, resolved, and closed using the Remedy ticketing system.Followed the defined SOP of trouble ticketing, ticket escalation, notification and ticket resolution.Handled an average of 50 calls a day, High Call Day around 90 calls a day working an High Call Volume.Realty South Contract April 2012 to July 2012Help Desk TechnicianAnswer Help desk callsReset Computer Passwords and Exchange 2007/2010Reset User Passwords in Active DirectorySetup Wireless on laptops and desktops, Setup Email on Smart Phones such as Blackberry, Android Phones, I Phones, Window PhonesSetup Email Accounts through Exchange 2010 on Desktops, Laptops, MacsExperience using VNC, Dame ware to remotely log into the user ComputersExperience using Log me in 123 for diagnostic user computers problemsSupported Active Directory 2008R2 Domain - 1,000 usersExchange 2010, DHCP, DNS, WINS, Group PolicySet up and repair printersNetwork configuration, monitoring and maintenancePerformed analysis and troubleshooting for Dell servers, Cisco Servers, Virtual Servers, Setup File ServersBBVA Compass Bank Aug 2011 to Oct 2011Help Desk TechnicianProvide support for 10,000 end usersAverage between 80 to 100 phone calls dailyReset Computer Passwords through Active DirectoryCreate Help Desk Tickets using Remedy Ticketing SystemUsed Log me in 123 to get remote access to all users computerAscendis IT Solutions Contract Dec 2010 to Jan 2011POS TechnicianInstallation of POS Systems at TargetInstallation of hand held scanners, flatbed scanners, flatbed monitorsRemoval of POS Systems from Target StoreKforce Contract Feb 2010 to Oct 2010Desktop Support TechnicianRemoved Desktops and Laptops from Networks using Active DirectoryUsed Ghost Imaging Software to install new images of Windows on Desktops and Laptops.Perform desktop hardware and software troubleshooting, diagnostics, repair, testing and upgradesLog, document and close customer incidents/requests through call tracking software and in accordance with established procedures.UBS Peak Systems Contract Oct 2009 to Jan 2010Desktop Support TechnicianRemoved Computers from the networkUsed Ghost imaging software to add new software to the computersInstalled Local Printers, Network PrintersEBRY IT Jan 2009 to Sept 2009Desktop Support TechnicianRemoved Computers from the network, rename the computers under certain Domain NameExperience with Active Directory, Exchange 2010, MS Office 2007, 2010,Ghost Imaging Software installationsUsing Malware Bytes, Spybot to get rid of malware and virus from computersMitchell Wayne Technology May 2008 to Oct 2008Help Desk TechnicianBreak Fix, Refurbished laptops, desk stations, test stations, and various computer components.Supported basic computer problems, network printers, CitrixUtilized Auto Task Ticketing System, averaging 80-100 tickets a day.Supported Windows XP, Active Directory, Exchange, Outlook, MS Office, Malware Bytes, GhostInstalled Network printers remotelySupported Cisco VPN clientEDUCATIONStrayer University 2013Bachelor of Computer Science |
