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Click here or scroll down to respond to this candidate Salesforce Technical ArchitectWith eighteen years of IT experience, including fourteen focused on Salesforce, I excel in CRM operations. My expertise covers Sales, Service, Finance and Health Cloud applications, managing various Salesforce licenses and roles.My proficiency extends to Salesforce Service Cloud, Health Cloud, Commerce Cloud and Experience Cloud, Energy and Utility Cloud and Financial Cloud modules. I adeptly manage scope, risks, and budgets for projects, acting as the project's main contact for both internal teams and implementation partners.Customized Salesforce Financial Service Cloud to meet specific business requirements and documented the architecture, design decisions, and configurations.As a Salesforce Identity and Access Management (IAM) architect, have played a crucial role in designing and implementing the security and access control framework within the Salesforce ecosystem. Ensuring the right individuals have the appropriate access to Salesforce resources while maintaining data security and compliance.Experienced in leading Copado adoption initiatives, automating deployment processes, and enforcing governance standards to drive organizational success in Salesforce DevOps.I have a proven track record in setting up Field Service Lightning data models and objectives, along with installing and configuring the FSL managed package. Collaborating with stakeholders, I configure omni-channel routing settings to align with business goals.Designed end-to-end solutions that leverage Salesforce OmniStudio to meet the specific business needs and objectives of the organization and understanding business processes, customer journeys, and industry best practices.
Experienced in Salesforce Omni Studio, adept at participating in client discovery sessions, designing bespoke digital experiences, and orchestrating complex integrations using both custom and out-of-the-box or declarative solutions to drive business success.Motivated Salesforce AI Associate with a strong background in data analysis, AI model development, and integration. Experienced in managing large datasets, fine-tuning AI models, and deploying AI solutions within the Salesforce platform. Adept at providing technical support and troubleshooting to ensure optimal performance. Passionate about staying updated with the latest AI technologies and trends to drive continuous innovation and enhance user experience.Managed e-commerce experiences across multiple channels, including web, mobile, social media for the organizations. Led cross-functional teams in the design, development, and deployment of integrated solutions using Salesforce Hub Services, fostering collaboration and innovation.My prowess lies in delivering solutions and development expertise for Partner and Customer communities across diverse industries. I possess robust knowledge of Salesforce solutions, architectural design, customization, administration, and support.Experience with the New Jersey Division of Health and Services showcases my ability to handle healthcare requirements, construct architectural designs, and provide efficient solutions. I'm well-versed in quote-to-cash processes and possess extensive experience with Salesforce Vlocity.Implemented CTI and Open CTI for integrating telephony systems with salesforce CRM platform. Handled and leveraged CTI capabilities effectively and ensures a smooth user experience. And involved sales and support teams to improve their efficiency, streamline communication.Focus on delivering a positive and engaging customer experience through well executed communication campaigns. Address customer inquiries or issues related to email communications.My proficiency encompasses Salesforce development, administration, configuration, and support, utilizing Lightning, Apex, Visualforce, and more. I excel in requirement analysis, test planning, execution, and defect management. Staying current with Salesforce releases allows me to deliver optimal functionalities and solutions.Internally, I've organized training sessions on Salesforce and Siebel. My strong leadership, analytical, and organizational skills set me apart. I have experience in developing RFPs and POCs for Salesforce and Siebel clients, enhancing organizational support activities.In summary, my comprehensive expertise across various Salesforce domains, coupled with my leadership skills and dedication to staying current, make me a valuable asset for any project or organization.TECHNOLOGY
Salesforce Technologies/
Programming SkillsStandard objects, Workflow & Approvals, Apex Classes/Controllers, Apex Triggers, Java Script, Visual Force Pages, Data Loader, Integration, migration, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL, Custom objects, Analytic Snapshots, Case Management Automation, Marketo, Copado, JiraSalesforce ToolsEclipse, Force.com IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Platform (Sandbox, and Production).DatabaseOracle 8i/9i ,MS Access, and MySQLSiebel CRMSiebel Server Administration, Siebel Configuration, Developer, EIM, EAIOperating SystemsWindows, Unix, LinuxCustomizationOutbound Messages, Workflow &Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loadingLightning Web Technologies:
LWC, Lightning Components, HTML, XML, CSS, Java Script, JSP WSDL, SOAP API, REST API, SLDS.LANGUAGES/FRAMEWORKSAura/Lightning, Apex, Visualforce, Java, JavaScript, iframes, HTML, CSS, JQuery,recognitions and Cerifications Salesforce Certified Application Architect Salesforce Certified Data Architect Salesforce Certified Sharing and Visibility Architect Salesforce Certified Platform App Builder Salesforce.com Field Service Lightning Consultant Salesforce.com Certified Service Cloud Consultant Salesforce Certified Platform Developer I Salesforce.com Certified Administrator
Salesforce.com Certified Advanced Administrator ITIL V3 Certified in IT Service Management.
Agile Scrum Master
Professional Scrum Developer
Prince II Foundation - Project Management Prince II Practitioner - Project Management
Education
M.Sc Computer Science, St. Joseph s College, Bharathidasan University, Tiruchirappalli, TN, India.B.Sc Computer Science, St. Joseph s College, Bharathidasan University, Tiruchirappalli, TN, India.Professional ExperienceClient: Lifestance Health. IN Nov 2023 PresentSalesforce Technical Architect Engaged in discovery sessions, User Story refinement, and planning sessions to architect solutions aligning with Salesforce and ManageEngine integration support via REST API.
Orchestrated the establishment of seamless integration between Salesforce and Service Desk systems, overseeing data mapping between respective fields. Led the implementation of Salesforce Health Cloud to streamline patient management and improve care coordination across multiple healthcare facilities. Assisted developing, training, and fine-tuning AI models to enhance Salesforce functionalities and customer experience. Designed and deployed custom objects, workflows, and process automations to enhance patient data management and ensure compliance with healthcare regulations. Integrated Salesforce with Electronic Health Record (EHR) systems using MuleSoft to enable seamless data exchange and improve clinical decision-making. Developed custom Lightning components to enhance user experience and facilitate real-time access to patient information for healthcare providers. Managed data migration efforts to ensure accurate and secure transfer of patient records from legacy systems to Salesforce Health Cloud. Developed and maintained custom dashboards and reports using Salesforce Einstein Analytics to provide actionable insights for business stakeholders. Integrated data from multiple sources into Salesforce Einstein Analytics, ensuring data accuracy and consistency. Configured Salesforce Shield to provide advanced security measures, including encryption, monitoring, and auditing of sensitive patient data. Developed and curated custom metadata, adhering to best practices in Apex code development. Executed tasks involving Flows customization and optimization. Led initiatives in customizing clinician contact records through OmniScript and OmniStudio development, employing Flex cards, Integration procedures, and DataRaptors. Facilitated the connection with AWS, integrating file retrieval functionalities into Salesforce. Took charge of implementing and maintaining critical API integrations, optimizing performance, addressing issues, and fortifying security measures.
Collaborated closely with diverse teams to comprehend integration requisites and resolve challenges. Managed Copado CI/CD processes, environments, and branching strategies, ensuring alignment with organizational standards and practices. Demonstrated leadership by overseeing offshore developers, coordinating deployments and development efforts, fostering knowledge sharing, and driving team initiatives.Environment/Tools Used: Health Cloud, Salescloud, Salesforce Integrations REST,Omni Studio, Vlocity, SAFe Agile, AI Model Development, CI/CD, Einstein Analytics ,Copado, Salesforce Loyalty, Self service/broker portal, Developer console force code, SFDX, JIRA, Git repositories, Lightning Components, SOQl,SOSL, Lightning web components-LWC, Track Workbench, force.com sand boxes, Visual studio code-vsc, Package xml, Apex controller.Client: Cummins, Columbus, IN Jan 2023 Dec 2023Salesforce Architect and Lead Effectively gathered and translated client requirements into actionable Omnistudio configurations, ensuring high levels of client satisfaction and project alignment
Regularly evaluate project needs against Salesforce's continuously updated features to leverage ready-to-use solutions and recommendations. Led the successful deployment of Omnistudio, enhancing customer engagement and operational efficiency with manufacturing and service cloud. Skilled in utilizing Omnistudio tools including Digital Commerce and CPQ to streamline business processes and sales cycles. Collaborated with cross-departmental teams as the Omnistudio lead to integrate CRM solutions, improving data management and customer insights. Involved in designing and implementing Data Raptors for data transformation and integration, enhancing data quality and accessibility across multiple systems. Integration Procedures: Successfully integrated Vlocity components with Salesforce environments, ensuring seamless data flow and system interoperability. Card Framework Utilization: Leveraged Vlocity's Card Framework to create dynamic, responsive UI components, significantly improving user engagement and satisfaction. Industry Console Deployment: Implemented Vlocity Industry Console for [which facilitated a more efficient and user-friendly interface for end-users, leading to improved operational efficiency. Vlocity Process Libraries: Customized and utilized Vlocity Process Libraries to automate and optimize business processes. Implemented and maintained API integrations for critical project functionalities, ensuring seamless communication between different modules. Spearheaded the reset of API integrations to optimize performance, resolve issues, and enhance security. Collaborated with cross-functional teams to understand integration requirements and troubleshoot issues. Customized Copado pipelines, environments, and branching strategies to align with organizational needs and best practices. EPC (Enterprise Product Catalog) Management: Managed and optimized Enterprise Product Catalogs with Vlocity, enabling more accurate and efficient product management and order fulfillment. Design and Architecture: Created a comprehensive IAM architecture for Salesforce that aligns with the organization's security policies and requirements. Designing role hierarchies, profiles, permission sets, and sharing rules. User Provisioning and De-provisioning: Implemented processes for onboarding and off boarding users, ensuring that access to Salesforce is granted and revoked as needed. You may use tools like Salesforce Identity, Single Sign-On (SSO), or third-party identity providers for user provisioning. Authentication and Authorization: Designed authentication mechanisms, such as multi-factor authentication (MFA), and authorization rules to control user access to different Salesforce objects and features. Work closely with offshore teams, includes developers, administrators, support personnel, to ensure they understand the IAM architecture, design, and requirements. Establish regular communication channels and meetings to discuss project progress, address challenges, and provide guidance.Environment/Tools Used: Sales cloud, Manufacturing cloud, Service Cloud, Service Console, Salesforce Integration Hub services, Einstein Analytics, Salesforce Developer Hub services ,Omni Studio, Vlocity, SAFe Agile, Azure, FSL,Heroku, cloudflare, mulesoft, CI/CD, Copado, Salesforce Loyalty, Self service/broker portal, Developer console force code, SFDX, JIRA, Git repositories, Lightning Components, Mulesoft, SOQl,SOSL, Lightning web components-LWC, Track Workbench, force.com sand boxes, Visual studio code-vsc, Package xml, Apex controller,Client: Volvo Cars, New Jersey Sep 2021 Dec 2022
Sr Tech Lead and Architect -TechM Actively participate in client discovery sessions to understand unique business needs, ensuring that the integration solutions provided are both innovative and directly aligned with client goals. Collaborated with the business team to design and implement complex integrations, leveraging Omni Studio's capabilities and Salesforce's out-of-the-box solutions for optimal efficiency and effectiveness. Stay abreast of Salesforce community insights and release updates, merging this knowledge with feedback from client interactions to continually refine and enhance integration strategies. Architectural Leadership: Led architectural and technical design efforts, monitored organizational health assessments, and optimized strategies. Managed end-to-end lead generation processes within Salesforce Sales Cloud, optimizing the lead-to-opportunity workflow to drive sales growth. Customized Sales Cloud to automate lead assignment and scoring, resulting in a 30% increase in qualified leads and faster response times. Team Guidance: Provided guidance to architects and development teams, ensuring compliance with platform limits. Mentored Dev Leads and Solutions architects for effective design delivery. Salesforce Customization: Streamlined Volvo Cars' online sales processes, minimizing customizations. Replaced complex customizations with native functionality, enhancing user experience. Led the adoption of Copado as the primary tool for managing Salesforce releases across the organization. Planned and executed complex release deployments using Copado, ensuring minimal disruption to business operations. Configured and optimized datasets, lenses, and apps within Einstein Analytics to enhance data visualization and user experience. Provided training and support to end-users on using Einstein Analytics for data-driven decision-making. Security and Strategy: Advised stakeholders on security best practices, simplifying technical complexity. Defined and aligned the loyalty program strategy with organizational goals. Loyalty Program Management: Managed loyalty programs, including personalized offers, vendor relationships, and customer support. Salesforce Expertise: Provided Salesforce expertise and best practices to business leadership. Translated business requirements into technical designs. Omni-Channel Integration: Managed Salesforce custom development and integration for optimal omni-channel interactions. Technical Leadership: Provided technical leadership and guidance to development teams. Defined architecture, data models, and integration strategies. E-commerce Management: Managed e-commerce experiences, product catalogs, pricing, and inventory across multiple channels. Field Service Automation: Streamlined field service operations, including work orders, technician assignments, and route optimization. Data Security and Compliance: Ensured data security and compliance with custom Salesforce solutions. Communication Cloud: Maintained clean and accurate data within the communication cloud platform. Utilized data for personalized communication and A/B testing. POC and Research: Conducted research and presented POCs to project stakeholders, demonstrating value and problem-solving abilities.Environment/Tools Used: Sales cloud, Vlocity, Copado, SAFe Agile, Azure, Jira, Einstein Analytics, FSL Heroku, Omni Studio, REST, Platform event Integration, Communication Cloud, Finance Cloud, Salesforce Manufacturing cloud, Service Console, Service Cloud, Marketing Cloud, Salesforce Loyalty, Self service/broker portal, Service Cloud,Experience Cloud, Partner Community, Commerce Cloud. Apex Triggers, SOX, SSO, Boomi, Twilio connect, Developer console force code, SFDX, JIRA, Git repositories, Lightning Components, Mulesoft, SOQl,SOSL, Lightning web components-LWC, Lightning Design Systems - LDS , CSS style sheets, HTML, Js controllers. Creating Repositories, meta data and versions. Track Workbench, force.com sand boxes, Visual studio code-vsc, Package xml, Apex controller,Client: Amtrak, WA,USA Aug 2020 Sep 2021
Sr Architect, Tech Lead - Salesforce
Requirement Gathering: Actively participated in user story grooming sessions and interacted with business stakeholders to gather business requirements. Conducted client discovery sessions to understand user needs and applied new features introduced in Salesforce Financial Cloud with periodic releases. Solution Architecture: Architected end-to-end solutions using Salesforce Financial Service Cloud. Created data models, custom objects, and relationships to support business processes. Implemented and customized Salesforce Financial Services Cloud to meet business requirements. Developed and maintained financial services data models, processes, and integration solutions. Collaborate with cross-functional teams to enhance Salesforce functionality and performance. Integration Expertise: Orchestrated integrations with SAP using platform events and utilized MuleSoft as an intermediary for data flow. Developed and executed comprehensive test plans for API resets, identifying and rectifying potential vulnerabilities and ensuring system reliability. Documented integration processes, providing clear guidelines for future troubleshooting and minimizing downtime during integration updates. Conducted regular code reviews and collaborated with the QA team to ensure the highest standards of code quality and system stability. Automation: Employed Process Builder to trigger Flows and quick actions, ensuring data population in custom object platform events. Developed Record-triggered Flows and Screen Flows for efficient data handling from project records. Integration Monitoring: Monitored integration transactions through streaming, ensuring synchronization of platform events. Lightning Web Components (LWC): Created financial tabs, including financial plans and funding categories, using LWCs. Utilized LWC features like wireframes, @Wire, @track, and @API for efficient development. DocuSign Integration: Installed and configured the DocuSign for Salesforce app. Customized templates and tags to match document requirements. Integrated DocuSign with Salesforce objects and processes. Dynamic Component Refreshing: Implemented dynamic component refreshing using pub-sub methodology for dependent events. UI Design: Designed and styled the user interface using CSS and SLDS designs to enhance visual aesthetics and readability. Commerce Cloud Integration: Leveraged Commerce Cloud to manage orders, inventory, and fulfillment across various channels, providing a unified view of customer orders. Salesforce Ecosystem Integration: Integrated with other Salesforce products like Salesforce Marketing Cloud, Service Cloud, and Sales Cloud to create a complete customer engagement and support solution.Environment/Tools Used: Sales Cloud, SAFe Agile, Azure, Service Cloud, Financial Service Cloud, Marketing Cloud,Apex Triggers, AppExchange packages: on survey monkey, streaming monitor, SOQl,SOSL, SSO, REST, Platform Events, Developer console force code, SFDX, JIRA, Git repositories to create various branches and versions and Bit bucket, bamboo to create release for the deployments, Lightning Components, Lightning web components-LWC, Lightning Design Systems - LDS , CSS style sheets, HTML, Js controllers. Creating Repositories for business to keep the updated meta data and versions. Track development activities tools like Workbench, force.com sand boxes, Visual studio code-vsc, Package xml, Apex controllerClient: Liberty Mutual, IN,USA Oct 2019 Aug 2020
Salesforce Tech Architect and Lead
Requirement Gathering: Interacted with business stakeholders to gather business requirements. Conducted client discovery sessions to leverage Salesforce's periodic releases for implementing new features. Streamlining Processes: Collaborated with stakeholders to address business pain points by creating questionnaires and surveys. Provided out-of-the-box solutions to minimize customizations and promote low-code efforts. Compliance and Best Practices: Advised product owners on compliance and regulatory needs, offering Salesforce best practices to streamline existing complexities. Development and Troubleshooting: Developed Lightning Web Components (LWC) for a custom knowledge help utility bar. Worked with Apex, SOSL, SOQL, HTML, SLDS, and JavaScript. Managed troubleshooting, exception handling, and debugging logs for Lightning projects. Field Service Lightning (FSL): Configured the FSL data model, work orders, service appointments, and more to optimize business processes. Guided setup configurations for the FSL managed package. Attachment Transition: Transitioned attachments to Salesforce Lightning files, enhancing user benefits with features like video content. Knowledge Base Enhancement: Established a Lightning Knowledge Base, created articles, record types, and permissions. Enhanced Knowledge Articles with embedded files and videos. Vlocity Implementation: Managed Vlocity's pre-built components to efficiently implement industry-specific solutions. Mobile Capabilities: Leveraged Vlocity's mobile capabilities for accessible critical information by insurance agents. Case Management: Designed a Flow-based process for Case-related issue merging, utilizing Apex classes for case description appending. Implement and manage a chatbot solution to handle routine customer inquiries and provide instant assistance. Integrate the chatbot with both Salesforce Service Cloud and Zendesk to provide seamless support across channels. Utilize Zendesk's ticketing system alongside Salesforce's case management for comprehensive issue resolution. Marketing Campaigns: Planned, designed, and executed marketing campaigns using the communication cloud platform. Created and segmented contact lists for targeted messaging. Conga Composer Integration: Installed and configured the Conga Composer app from the Salesforce AppExchange. Created and customized Conga Composer templates for document generation. Integrated Conga with Salesforce objects and processes. Best Practices and Testing: Established best practices for using DocuSign and Conga within Salesforce Financial Service Cloud. Collaborated with QA for comprehensive testing, including functional, integration, and regression testing. CI/CD Process: Participated in the CI/CD process, deploying changes through tools like VS Code, Git, Bitbucket, and Bamboo. Ensured sandboxes were kept up-to-date.Environment/Tools used: Service Cloud, zendesk, Live agent chat, Salesforce Workbench,Conga, Safeco insurance. Heroku,communication Cloud, force.com sand boxes, Vlocity Insurance, Partner Community,Visual studio code-vsc, visualforce page, Package xml, , SOQl,SOSL Apex controller, Apex Triggers, Mulesoft, FSL, SOX, SSO, Developer console force code, SFDX, JIRA, Git repositories to create various branches and versions and Bit bucket, bamboo to create release for the deployments, Lightning Components, Lightning web components-LWC, Lightning Design Systems - LDS , CSS style sheets, HTML, Js controllers.Major Clients: NCR, IBM,Verizon,Twillio.com,- ATL, GA Organization: Brillio.LLC Jul 2018 - Oct 2019 Salesforce Tech Architect
Discovery and Requirements: Participated in discovery sessions to develop scope, business, and functional requirements. Field Service Analytics: Implemented FSL analytics, Dispatcher Console, Work Rules, and Policies. Collaboration with SMEs: Collaborated with subject matter experts (SMEs) to gather design priorities, requirements, and key performance indicators (KPIs). Open CTI Integration: Implemented Open CTI for automatic call logging and record creation. Enabled users to initiate calls from within Salesforce by clicking on phone numbers. Call Center Management: Designed and implemented support or call center environments, routing calls based on criteria such as skills or availability. Managed call queuing. Telephony Integration: Provided Open CTI support and integrated with various telephony systems, both on-premises and cloud-based. Testing and Configuration: Assisted in test scenario creation, Salesforce configuration, including workflows and permissions. Dynamic Apex: Utilized Dynamic Apex for sObject access, SOQL, SOSL, triggers, and batch processing. Technical Leadership: Led technical review sessions, collaborated with offshore teams, and delivered demos. Community Management: Managed community licenses, created Lightning customer communities, and enabled knowledge sharing. Utilized standard components for community features. Development: Developed Apex, Aura components, JavaScript, CSS, and process builders. Service Console and Entitlements: Implemented Service Console features, Entitlement Process, and Omni-channel functionalities. Omnis Studio Designing Digital Experiences: Understanding the business needs and translating them into digital flows using Omni Studio. Data Transformation: Using Data Raptor to Handled data flows correctly between systems. Flex Card Customization: Building and customizing Flex Cards to provide the most relevant and efficient user interfaces. Integrate Zendesk with Salesforce Service Cloud to streamline customer support processes. Sync customer data and support tickets between Salesforce and Zendesk for a unified view of customer interactions. Utilized Zendesk's ticketing system alongside Salesforce's case management for comprehensive issue resolution. Installed and configured Copado for Salesforce release management in multiple environments. Customized Copado pipelines, environments, and branching strategies to align with organizational needs
Survey Integration: Integrated SurveyMonkey for customer feedback collection. Communication Cloud Platform: Administered and managed the communication cloud platform, including user access, roles, and permissions. Platform Monitoring: Monitored platform health and performance, addressing issues promptly. POC Management: Worked with POC teams and project stakeholders to define objectives, goals, and scope. Documented POC design, configuration, and development processes for reference and demonstrations.Environment: Sales Cloud, Service Cloud, Chatbot, Zendesk, Partner Community, Customer Community, Broker portal, Communication Cloud, CTI/Open CTI, Apex triggers, Telecom domain, Visual Force, Data Raptors, Flex Cards, Integration procedures, Boomi, Lightning components, FSL, java script,Jira, Git hub, VS code/ CI/CD deployments,Changesets, Copado, Vss.Salsforce Lightning App Builder,Salesforce Reports and Dashboards. Lightning components,.js, CSS, SVG, HTML SOSL, SOQL, Process Builder, Lightning App Builder. Community BuilderClient: Halliburton Landmark Houston, TX,USA Oil & Gas Feb 2018 June 2018
Organization: Allied Business Consulting Inc Solution Architect & Sr .Salesforce Developer
Stakeholder Collaboration: Actively participated in stakeholder discoveries to define and document functional requirements. Requirements Analysis: Analyzed requirements thoroughly, taking into account capabilities, limitations, and design trade-offs to determine appropriate solution designs. Implementation Documentation: Documented implementation details comprehensively, covering triggers, Visualforce pages, test code, validation rules, record types, page layouts, and workflows. Evaluated the need for custom application development or third-party solutions. Community Development: Engaged in community development, including partner/customer communities and community builder. Third-Party Solutions: Identified suitable third-party products/applications to fulfill specific business requirements. Project Management: Collaborated effectively with project managers to ensure adherence to prescribed project management methodologies. User Acceptance Testing: Led, organized, and documented user acceptance tests to ensure the quality of developed solutions, including the creation of test plans. Documentation: Maintained comprehensive documentation for application integrations and custom development. Data Quality Assurance: Worked closely with the Enterprise Data Architect to ensure Salesforce data quality and integrity. Best Practices and Research: Stayed updated on Salesforce best practices, technologies, and certifications. Collaborated with consultants and offshore resources, providing expertise and research support. Project Management Experience: Managed projects involving various Salesforce technologies, including workflows, assignment rules, custom fields, data import, and Data Loader. Technical Expertise: Demonstrated proficiency in APEX Triggers, Lightning - Aura Components, APEX Classes, and Visualforce Pages. Implemented Knowledge, Communities, and Service Cloud solutions. Handled integrations with Opsgeni, I-Energy, Peoplesoft, and TFS systems.Environment: Salesforce CRM, Customer Community, Energy and Utility Cloud, Apex, Visual force, Force.com IDE, , SOQl,SOSL JIRA, Opsgeni, I- Energy, Peoplesoft, TFS systems. CI/CD Deployments, Copado.Client: New Jersey Division of Medical Assistance and Health Services(NJDMAHS), NJ,USA
Feb 2017 March 2018 Organization: Molina Health Care Salesforce Solution Architect / Senior Developer Translate Business Requirements: Proficient in translating business needs into Salesforce solutions, leading technical design sessions, and documenting solutions aligned with client objectives. Managing and securing sensitive health data to ensure compliance with privacy regulations. Providing a reliable and scalable platform for healthcare data storage and analysis. Supporting the integration of various health information systems to improve data accessibility and interoperability for better decision-making. Managing Payer services, ensuring accurate claims processing and reimbursement for healthcare providers while maintaining data accuracy and security. Infrastructure Integration: Experienced in connecting existing infrastructure with new cloud components, including UI development for healthcare applications. Code Standards and Best Practices: Ensure coding standards, best practices, and governance are maintained, while analyzing healthcare organization and technical requirements. Configuration and Customization: Configure and customize Salesforce Health Cloud, integrating features like Omni Channel, support channels, Live Agent, and CTI solutions. Omni Studio Integration Development: Created and Managed integration procedures to ensure smooth data exchange between Omni Studio and other platforms or systems. Testing & Debugging: Ensuring that all components, including Data Raptors, Flex Cards, and integration procedures, are functioning as expected. Data Management: Manage data accuracy and integrity within Salesforce Health Cloud, including migration and ongoing maintenance. Integration Expertise: Integrate Salesforce Health Cloud with other systems and provide user training and support. Supporting users and administrators in utilizing hub services effectively to enhance Salesforce functionality and efficiency. Healthcare Card Processes: Implement processes for healthcare card renewal and updates using Vlocity's automation features. Offering analytics and business intelligence services for deriving insights from Salesforce data.Environment: Service cloud, zendesk, Live agent chat, Salesforce CRM,Health Care,Health cloud, Hub services, Omni Studio, Data Raptors, Flex Cards, Integration procedures, Payer ServicesPartner Community, Salesforce Vlocity, Apex, Visual force, Force.com IDE, JIRA, Mulesoft, Jira, CI/CD deployments, Workbench, SOSL, SOQL, Process Builder.Client: Boston Scientific, Minnesota, MN June 2016 March 2017Implementation Partner Accenture USA Senior SFDC Development Tech Lead I served as a Technology Lead, overseeing coordination between Onsite and Offshore development teams. My role included direct engagement with C-level stakeholders for user requirement analysis. I operated within an Agile framework, actively contributing to user stories creation and coordinating with developers and Product Owners in sprint activities. I conducted requirement definition workshops with key client application users, leading efforts in Business Process and Business Requirements analysis. I assessed current-state processes and proposed enhanced future-state workflows. I co-led User Acceptance Testing (UAT), ensuring test plan execution, and collaborated with technical architects to simplify complex technical information for business stakeholders. Utilizing UML methodologies, I designed Use Case, Data Flow, Activity, and Sequence diagrams to enhance process understanding for the technical team. I documented requirements in user-friendly language to ensure regulatory compliance. Implemented automated deployment processes using Copado's Continuous Integration (CI) capabilities. Integrated Copado with version control systems Git to automate code deployments and ensure version control. I participated in the deployment of solutions from Sandbox to Production environments. My proficiency extends to using APEX classes, triggers, batch processes, Visualforce components, and Force.com IDE tools, including Eclipse, SOQL, and SOSL.Environment: Salesforce CRM, Apex, Visual force, Force.com IDE, , SOQl,SOSL JIRA, Copado, CI/CD Copado deployments, Jenkins. Offshore Projects:
Vaillant - HPE Feb 2015 -May 2016Organization: Hewlett Packard Enterprise HPES Salesforce Developer I have extensive experience in Salesforce administration and customization, which includes creating and managing workflow rules, data validations, triggers, and notification automations. Additionally, I design and generate customized reports and dashboards within the CRM platform. Throughout the platform development lifecycle, I establish documentation for business requirements, test procedures, product deployment, and change management. My role involves daily administration, supporting user setup, profiles, roles, object customization, validations, and integrations. I ensure ongoing documentation of processes, policies, controls, and training materials as the platform evolves. I facilitate software testing, execute test plans, track issues, and gain business approval. Communication of system features and enhancements is a recurring aspect of my role. I conduct user training sessions, build organizational role hierarchies, and create profiles to align with the organizational structure. Workflow rules, approval processes, page layouts, tasks, email alerts, and data operations are part of my responsibilities. I handle profile customization, security controls, and communication templates. Additionally, I'm well-versed in SOQL, SOSL queries, chatter management, and case management. I apply Agile methodologies and have experience training teams in the Agile environment.Environment: Salesforce CRM, Apex, Visual force, Force.com IDE, , SOQl,SOSL Eclipse, Jira.MyItSupport - HPE Hewlett Packard April 2013 -Dec2014Organization: Hewlett Packard Enterprise - HPES Sales force Developer I applied agile engineering processes to the project, conducting detailed analysis of business and technical requirements. My role involved customizing standard Salesforce.com (SFDC) objects and platform technologies like Visualforce, Force.com API, and Web Services. I prepared Functional and Technical Design Documents (FDD and TDD), creating custom objects, settings, labels, validation rules, record types, tabs, and workflow processes. I handled Salesforce.com objects, including Accounts, Contacts, Cases, Opportunities, and custom objects. I actively engaged with the Sales Force Chatter app and participated in meetings and the chatter community. My responsibilities extended to reports and dashboards creation, Data Loader operations for bulk data uploads, and integrations with HP Service Manager and SAP. I worked on Visualforce, Apex classes, triggers, and JavaScript, also dealing with SOAP integration and WSDL. In Salesforce.com, I customized Apex classes, triggers, and Visualforce pages, implemented user roles, hierarchies, sharing rules, and record-level permissions. I developed Lightning components and Salesforce1 mobile applications, utilizing picklists, dependent picklists, lookups, and relationships for custom objects. I organized fields and components on record pages using page layouts. My quality assurance efforts included test plan creation, execution, and defect resolution. I conducted backend testing using SQL queries, verified functionality, accuracy, and adherence to specifications, performing systems integration, interface, and regression testing. I collaborated with the UAT team to validate application alignment with business requirements, identifying and resolving bugs in close cooperation with developers.Environment: Salesforce.com, Apex, Visual Force, Data Loader and Force.com IDE, Eclipse, HP Enterprise tool,Bench, Marketo.
Standard Register Company, Dayton, OH Jan/2007 Oct/2014
Organization: Hewlett Packard Enterprise HPES Tech Lead Salesforce / Siebel Developer
User Account Management: Managed user accounts and conducted data loading tasks as part of Salesforce administration. Siebel to Salesforce Transition: Led the transition from Siebel to Salesforce, including data analysis, validation, documentation, and data migration tasks. Service Console Implementation: Implemented the Service Console in the Service Cloud, integrating CTI telephony solutions and communication channels like Live Agent chat, web-to-case, and email-to-case. Data Migration Expertise: Provided assistance in migrating data from Siebel and Oracle databases to Salesforce, ensuring best practices and recommending appropriate Salesforce licenses. Developer and Support Role: Acted as both a developer and support resource for Customer 1 Application during the Siebel to Salesforce transition. Monitored server component jobs, provided user access, troubleshooting, and managed remote client access. Production Environment Management: Designed and deployed tools in the production environment, including business services, scripts, workflows, and addressing business-critical issues. Offered application support, adhered to SLAs, and managed escalations. ITSM Process Adherence: Followed ITSM (IT Service Management) processes to manage production issues and change requests, ensuring knowledge transfers between teams and successful deliverables. Siebel Support: Interacted with Customer 1 end users, managing customizations, configurations, releases, and deployments to enhance the Siebel platform's functionality.
Environment: Salesforce.com, Apex, Visual Force, Data Loader and Force.com IDE and Siebel CRM. |
