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Title Customer Service Home Health
Target Location US-FL-North Miami Beach
Email Available with paid plan
Phone Available with paid plan
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PHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCEComForCare Senior Services Miami Lakes, Fl. 01/2019  CurrentAssist patients with self-administered medication, according to physician notes.Ensure patient comfort and safety at all times.Provide good hygiene and skin care for patients.Take patient temperature, pulse, respiration and blood pressure and watch for patient reactions.Perform light household duties to help patients with their daily lives.Assist patients with feeding, shaving and personal hygienePrepare patients room, made beds, keep the patients belongings neat and organizedTransport patients via the families personal vehicles to and from rehabilitation and daily activitiesAssisting patients with daily personal, medical, and household tasks Creating a safe environment to prevent falls and accidents Maintaining an orderly, calm environment for optimal patient care Communicating with patients and families to ensure that proper medication and care guidelines are being followedSureFit Labs/Adecco Staffing Document Management Specialist 05/2018 04/2019Contacts Patients on Medicare with diabetes that have ordered therapeutic shoes and insoles for foot conditions, in order to obtain treating physicians info and date of last visit per MedicareContact patients to provide status of orders for therapeutic shoes and insoles.Mail, fax and email requests to Medical doctors and Podiatrists for notes regarding the patients conditionReceives email, faxes and mail correspondence from patients and treating physicians.Releases order once all required documentation have been received.Contact Patients to advise of the releaseEnters all receive documentation and notes into SalesforceRefers to management if documentation or compliance cannot be obtainedThe Natures Bounty Co. Quality Floor Inspector. 05/ 2017- 04/2018Conduct approval of pre-start-up line clearance and initial equipment checks.Consistently reviews in-process batch documentation to ensure real-time compliance to product specifications and compliant documentationConfirms reconciliation/yield data for adherence to specifications and ensures that deviation reports are generated by responsible personnel if out-of-specifications are observedReviews Production logbooks for accuracy and compliance.Experience with production equipment functionality and Quality Assurance SystemsPasco Board of County Commissioners Emergency Communications Office05/2016  04/2017Receives and transmits information for emergency and other municipal servicesReceives emergency telephone calls, determines locations and nature of the calls and routes to appropriate personnel and equipmentReceives non-emergency calls and determines appropriate actionsOperates computer-aided dispatch (CAD) equipment and performs CAD functionsOperates computer terminals for various federal, state and local networksProvides pre-arrival police, fire and medical instructions when neededT-Mobile USA Financial Care Representative 01/2015 - 10/2015Coordinated with customers to negotiate on all paymentsAddressed customers' issues regarding bill and ensured appropriate resolutionsAdministered all financial processes regarding account balances and ensured compliance to T-Mobile's Policy for account creditAdjusted and resolved billing disputesMonitored processes and ensured optimal level of customer serviceCoordinated with client and management on negotiation for all payments settlementsMonitored outstanding balances and performed appropriate collections actionsAmTrust North America Claims Support Specialist/Imaging Clerk 12/2003  11/2014Initiated check reimbursements and placed remittances in Excel spreadsheetsScanned hard copy documents for paperless environmentCentral point of contact for vendorsMaintained electronic filesCreated monthly audits for Medicare via ISO.Provide administrative support to various adjustersReceive department mail, log into system and forward to correct representativeAnswer inbound calls from customers regarding existing claims and provide exceptional customer service while performing data entryEntered check requests for settlementsIdentified files, developed spreadsheets, faxed reports and scanned documents.Received and screened a high volume of internal and external communicationsCreated and maintained spreadsheets using advanced Excel functionsMaintained electronic files for paperless environmentServed as central point of contact for all outside vendors.Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents.Entered total loss vehicles into NICB/ ISO.Responded to inquiries from staff and clients via mail, e-mail and fax.Served as the company's sole claims assistantEDUCATIONKeiser University Fort Lauderdale, Fl.Bachelors of Arts - Criminal Justice 2005-2009Community Vocational Training Institute Riviera Beach, FL.Certificate -Home Health Aide 2017

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