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Street Address - PHONE NUMBER AVAILABLE EMAIL AVAILABLE;Multifaceted Senior Manager, Director, Program, Technology, & Business Transformation ProfessionalHigh-impact resource who excels in both IT and business transformation capacities, developing strategies that prioritize and advance enterprise objectives in diverse industries. A resource that leads on a foundation of operational excellence, dynamic culture, and continuous IT improvement. A valued practitioner with the ability to strategize, design and deliver scalable results. Areas of specialty include Program Management, PMO management, process excellence, engagement/relationship management and business transformation.Program ManagementGlobal Team ManagementBudgeting/ForecastingProblem ResolutionEnvironmental SupportClient EngagementClient DeliveryBusiness DevelopmentBusiness TransformationPROFESSIONAL EXPERIENCECo-op Financial Services (Contract) 11/2018 04/2020A nationwide Credit Union Network supporting CU members with leading ATM, digital payment, security, data center and marketing services.Enterprise Program ManagerCCPA Compliance: Planned and executed the California Consumer Privacy Act program. This included Web Forms for consumer submissions, Monitoring, Updated Privacy Statements, Employee Training and bringing in Third Party contracts with CCPA requirements. Program was tested and live prior to regulatory deadline.O365 Program: Planned and executed the migration of 1900 plus users and infrastructure from 3 legacy Active Directory Domains and 13 sub-domains into one Corporate Active Directory Domain. This program laid the groundwork for Co-ops Office365 Cloud Migration program. Planned and executed the rollout of SharePoint as part of the Office 365 program to 1900 users within the organization. This included Governance policies and procedures along with departmental roll out plan. Planned and executed the Exchange Data migrations in to an on prem environment.SLK America 02/2017-04/2018SLK Software is a global technology and consulting firm to Fortune 500 companies. With deep domain expertise across the entire value chain, SLK works on every major technology including Business Intelligence, Big Data, AI and IoT. Technology-driven business process transformation consultant partnering with financial services, insurance & card/payment enterprises; helmed 3 concurrent roles as a key member of the Birmingham account team.Client Engagement Manager; Delivery Center Manager; Business Development ExecutiveHeld a multi-faceted leadership role with SLK. Became a vital thought leader to executive decisions, policy creation, and clear business/technology roadmap designs to optimize business development, service delivery, and Regions client engagement activities. Hired and developed high quality talent with 360 responsibility for proposals, service agreements, and service delivery excellence. Held accountability for 30 onshore and 100 offshore resources.Established Birmingham Delivery Center: This included lease negotiation, construction/plant finalization, technology integration, branding/marketing/opening event planning, and client/stakeholder presentations (delivery center public relations).Catapulted YOY revenue growth 45% with an industry-leading business penetration increase of 29% through tactical and solutions-driven business development efforts with Regions.Enabled Global Delivery at Regions (onshore, offshore, nearshore) made possible extension of delivery and support hours for Regions Technology.TD Bank (Contract) 10/2014 02/2017NTT Data Consulting: Global IT consulting & business process optimization firm; engaged 2x to deploy programs for TD Bank.Senior Program ManagerTD Cards and Merchant Solutions PMO; 70 matrixed reports with $1M Project CapitalizationStrengthened governance standards and workstreams (demand, resource, availability), developed and integrated end-to-end testing strategy across both business and technology lines that reduced end to end testing cycles. Analyzed poor audit performance, mitigated audit issues, coordinated response, and successfully resolved all audit findings.Created program budgets ($1M to 3M), developed funding requests, and streamlined monthly forecast reporting.TD Bank Compliance/Mortgage: 7 Work Streams; 100 + matrixed reports with $5M Project CapitalizationDeployed the Dodd Frank Integrated Disclosures program within Compliance Department encompassing workstreams and applications on an expedited timeline. Acted as representative for TD Bank in meetings with the Consumer Protection Financial Bureau.Met all disclosure deployments ahead of regulatory deadline involving 7 workstreams and supervision of 26 group leads, 5 technology partners, 4 application deployments, and 100+ matrixed staff.Developed Dodd Frank Program Office policies for regulator process, controls, testing, and introduced requirements traceability metrics for business and technology requirements that streamlined defect reporting.Cahaba GBA (Contract) 05/201410/2014Cahaba GBA is a Medicare Administrative Contractor for the Centers for Medicare & Medicaid Services (CMS) in AL, GA & TN.Senior Program ManagerEnterprise program office: 50 matrixed reports; $500K - $1M Project CapitalizationPartnered with Enterprise Program Office, JP Morgan, and Citibank to build capacity and support a newly awarded Medicare J contract; introduced new PM methodology, process upgrades, and workstreams to deliver rapid change management.Analyzed all business areas, developed goals, set short and long-term KPIs, monitored progress, identified, and rectified resource capability gaps for both technology and lines of business, utilization review program staging. fulfilled all requirements on time and budget.Home Care CRM (Contract) 01/201405/2014 Home Care CRM was a Premier growth partner to post-acute providers; purchased by Opis Management Resources.Senior Program Manager Business Transformation ConsultantEngaged with dual focus to transform business performance, improve valuation, and attractively position company for acquisition and serve as Senior Project Manager integrating CRM healthcare applications for assigned clients.Led full-lifecycle project management from requirements gathering through on-site client system customization; led comprehensive change management that synergized efforts and paved the way for acquisition.TekLinks 02/201312/2013Teklinks was a Nationally recognized full-stack IT managed solutions provider; purchased by C-Spire.Director of ImplementationsBrought on board to lead 3 Project Managers in the timely implementation of Managed and Cloud (SaaS) services for entire client base; aligned internally managed systems/services with best-practice methodologies and ISO9000 quality standards.Completed 20 successful implementations in close collaboration with engineering and network teams to exceed client expectations with high-touch integration, service, and support.Wipro Consulting Services 09/2011 02/2013Wipro is an $8 billion global information technology, consulting, and outsourcing company with 170,000+ employees serving clients in 175+ cities across 6 continents.Senior Consulting Manager Business TransformationCitibank: Global Client Engagement & Service Delivery; 100 + Matrixed Reports; $2M - $5M Project CapitalizationTransformed Citibanks Cards and Mortgage divisions into capable and service-centric business partners by integrating global engagement, service delivery, and business development initiatives focused on improving lifetime customer value.Pioneered 1st global operational model (North America, Latin America, Europe, Asia); integrated global governance support, process flows, adoption metrics, and led associated conversion to Oracle eBusiness application suite.Improved profitability 10% YOY and enhanced competitive advantage through tactical business development efforts; installed pragmatic and effective service delivery solutions that spiked client satisfaction metrics by 7%.Veterans Administration 08/2007 09/2011Operated within the VAs IT division, the National Service Desk in Tuscaloosa serving nationwide users.Senior Program ManagerKey executive leader tasked with establishing enterprise-level PMO processes and methodologies for the National Service Desk; reached beyond infrastructure to deliver high-impact initiatives encompassing program, portfolio, and reporting processes.Built PMO governance from the ground up; integrated ITIL-based processes and change management protocol, established a Process Improvement Committee, and implemented BMC Remedy Tool that reduced wait times by 5%.Outperformed aggressive timeline and budget targets to successfully overhaul national service desk performance.AmSouth/Regions Bank 11/2004 08/2007$125B financial services organization and regional provider of wealth management, mortgage & insurance services.Officer- Senior Program ManagerOperations and Technology Program Management. 40 + Matrixed Reports; $9M Project CapitalizationDesigned leading-edge operational processes and systems architecture with significant IT and business unit strategic planning impact; managed multi-million-dollar project portfolio ($9M average capitalization) for ATM and eBusiness verticals. Participated in M&A program planning and execution.Partnered with Regions to integrate programs after merger; directed successful conversion of ATMs, Regions.com, Online Banking Statements, Bill Payment Warehouse, and Home Equity Dealer Track Upgrade.Developed annual strategy for ATM line of business encompassing operational and technology plans and delivered comprehensive 2004/2005 ATM Windows Platform replacement/upgrade initiative.Foundational Work Experience:Senior Program Manager, Colonial Bank, 2002-2004PMO Manager; EPL Inc. 2001-2002AVP Program Manager; SouthTrust Bank 1993-2001EDUCATIONBirmingham Southern College 1985-1989Bachelor of Business Administration- Finance Degree Kappa Alpha Order FraternityUniversity of South AlabamaBanking School1999-2000Associates - BankingCERTIFICATIONS & TRAININGPMI -Project Management Professional (PMP)ITIL Certifications:Foundations Version 2Combined: Change, Configuration & Release Management PractitionerITIL Training:Service Level ManagementProcess Improvement CyclesAGILE:SCRUMstudy: Scrum Fundamentals CertifiedLinkedIn: Scrum AdvancedLinkedIn: Scrum the BasicsCOMMUNITY& PROFESSIONAL AFFILIATIONSFirst United Methodist Chancel ChoirBluff Park United Methodist Youth Group VolunteerBirmingham Southern Alumni AssociationKappa Alpha Order Alumni ChapterPMI Chapter Birmingham, AlabamaAWARDSLifetime Achievement SouthTrust BankFOCUS AREAS AND KEY SKILLS:ConsultancyClient AdvisoryStrategy Design & AlignmentBusiness TransformationClient Engagement & Delivery (Onshore-Offshore)Business DevelopmentBenefit RealizationInfrastructure Rollout and IntegrationQuality AssuranceCrisis ManagementEnvironment SupportGlobal Team ManagementProgram/ProjectPMO framework, governance & methodology development, reportingITIL, RUP, Agile, Waterfall MethodologiesGovernance FrameworksProcess Maturity Model Roadmaps, Process Excellence - CMMIForecasting/Budget OversightFull Life Cycle Program ManagementBusiness/System Analysis & RequirementsTestingManaging Geographically Disbursed TeamsM&A Program Management (SouthTrust, AmSouth, Regions)IndustriesFinancial Services, BankingConsultancy/AdvisoryGovernmentHealthcareSoftware DevelopmentManaged ServicesRegulatory ComplianceClient Engagement ConsultancyFunctionalLoan (Alscom, Unifi, Fiserv)Regulatory (CRA Wiz)Support (nCino, FIS)Internet (Corillian)QA (Mercury, Compuware, Selenium)CRM (SalesForce, Capture)Jira, Oracle Financial ERP Suite, Archer,Active DirectoryCloud Integration Identity ManagementProgram Data AnalyticsOffice 365, MS TeamsMS ProjectClarity, PlanviewBMC Remedy SaaS Suite |
