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PHONE NUMBER AVAILABLE EMAIL AVAILABLEIT Professional / CompTIA A+ CertifiedExperienced technical professional with ~6 to 7 years of trouble shooting technical systems and providing support during upgrades, installations, and repairs. Exceptional ability to assess current problems, diagnose issues, and complete fixes quickly. Strong communication skills, as well as the unique ability to translate technical jargon into everyday language for those without technical training.Technical SummaryMS Office (Office 365)VMWareWindows XP/7/8/10Remedy ITSMDesktop Support & InstallationsHardware/Software UpgradesMac Operating SystemsDSS Security Clearance, SECRETRepairs & MaintenanceTroubleshootingActive DirectoryHP ComputersProfessional ExperienceDataman USA 07/2019  07/2020field techRepairing computers for Baltimore County Public schools, at numerous schools around the county.Daly Computers 07/2018  06/2019Depot Tech and field techRepairing HP laptops for Baltimore County Public schools. From July of 2018 to march of 2019 on the bench at Daly, and from march of 2019 as a field tech in the schools.PRAGMATICS 06/2016  07/2018Customer Technical Support Rep/SDACustomer support, telecommunication, troubleshooting, and ITSM. Currently at a government contract in Beltsville, MD. DSS Security Clearance Level - SECRET.SELF-EMPLOYED 2015  PresentComputer Maintenance & RepairMaintain PCs and Mac computers by talking with clients to understand their issues and properly diagnose the problems. Install new hardware and troubleshoot ongoing and current technical situations.TSM OUTSOURCING SERVICES, INC. 10/2011  07/2012Printing specialist/tech advisorDesigned innovative and eye-catching graphics to clients, businesses, and organizations. Troubleshot local machines and repaired issues to minimize downtime for the company. Processed data and other information to maintain accurate files. Made recommendations for new computer equipment and systems.PERRY HALL CHRISTIAN SCHOOL 09/2006  06/2010Computer Lab AssistantCollaborated with students to answer questions about computer use and software programs. Trouble shot issues in hardware and software, as well as managed user access to accounts.Education and TrainingCompTIA A+ Certification, Pearson VueWeb Design, Community College of Baltimore CountyHP Certification