| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Street Address
EMAIL AVAILABLE C:PHONE NUMBER AVAILABLESummaryInnovative Project Manager and Business Administrator with over 20 years experience implementing new business opportunities. Adept at project management, developing pricing, writing and reviewing contract language, negotiating with customers and implementing solutions. Information Technology experience includes application management, software design and maintenance, and system administration. Possess Electrical Engineering experience with system and component designs. Telecommunication and data network troubleshooting experience. Broad industry experience including telecommunications, information technology, energy, government/military, retail and manufacturing.ExperienceAT&T, Olathe, Kansas July 2014 to PresentUverse Premise TechnicianInstallation and repair of Uverse and DirectTV services which includes telephone, Voice over Internet Protocol (VOIP) telephone, internet, and television. Received AT&T Presidents Award for Service ExcellencePlatinum Realty, Overland Park, Kansas June 2013 to Jan 2014Contract AuditorContract auditor for over 600 real estate agents. Review sales and listing contracts for legal accuracy and compliance with state statutes and regulations. Manage and track sales commission received by the agents.McGinn Brothers, Inc., Olathe, Kansas October 1991 to PresentPresident Full Time April 2009 to June 2013President and owner of a corporation involved in the management and development of residential property and management of farm land. Manage and direct development and remodeling projects.IBM Global Services, Overland Park, Kansas April 2005-April 2009Request for Service/Contract Change ManagerProject manager responsible for sales support and implementing new services and contract modifications for multiple customers in the telecommunication and energy industries. Monitor and manage contract compliance.Initiated project plans working with IBM Project Executives and external stakeholders to develop pricing strategies and program solutions that delivered over $34 M in signed agreements in 2008.Completed $350 M contract renewal as well as $2 M dollars in additional revenue in other signed requests in the 1st quarter 2009.System administrator for multiple document repository databases, facilitating user access, database setup as well as providing user education and assistance.Investigated Service Level Agreement (SLA) compliance, compiling and reporting weekly and monthly metrics reports on SLA status to customers resulting in a saving of over $100,000 of potential claims.IBM Global Services, Kansas City, Missouri April 2004-April 2005Project Support Office ManagerOffice manager responsible for implementing changes in a troubled web site redesign and web hosting outsourcing contract. Responsible for knowing and meeting requirements of 2500+ page outsourcing contract. Interface with customers executives to negotiate contract and SLA changes. Project managed contract / program change process.Identified and implemented process improvements for a troubled outsourcing contract.Implemented contract deliverables tracking and documentation process which identified and corrected over 40 undocumented contract requirements.Initiated and implemented contract changes at a rate of over 1 per week. Wrote and reviewed contract language, negotiated with customer and implemented modifications.Developed customer satisfaction survey process and queried customers executives and governance board. Designed remediation program which resulted in significantly improved customer satisfaction.IBM Global Services, Kansas City, Missouri and July 2000-April 2004AT&T Network Service Division, Kansas City, Missouri April 1996-July 2000Operations Manager / Application ManagerOperations manager responsible for computer data center. Project manager responsible for implementing system and software changes for multiple data centers involving mainframe and mid range computer systems. Application manager and system administrator responsible for operations of multiple telecommunication decision support computer systems. Position was outsourced by AT&T to IBM Global Services in 2000.Computer room operation was maintained without any unplanned outages throughout multiple changes. Major projects managed include IP address reassignment, power management redesign, electrical system upgrade and UPS replacement.Managed system and application upgrades for mid range and mainframe computer systems without unplanned service outage or ever paying any SLA penalties.System administrator and group leader for a computer job scheduling tool. Responsibilities included Sun system administration, Windows system administration, Sybase database administration, and web page administration. Identified process and performance improvements for job scheduling and monitoring environment.Conceived and developed idea for intranet information system that provides integrated documentation, scheduling and paging which allowed for more efficient management of computer applications. Presented paper at CA World convention on integrating this with Autosys.Managed multi-million dollar software modification budget for all Network Capacity Planning forecasting systems.AT&T Network Service Division, Kansas City, Missouri April 1995 April 1996Service ManagerService manager and technical system expert for several telecommunication network data collection systems. Responsible for end-to-end technical support, PC and server system administration, database administration and application management functions to maintain high reliability/availability of services. Educate customers in the use of the applications.AT&T Microelectronics, Lees Summit, Missouri May 1987 April 1995Senior Electrical EngineerProject manager and design / processing engineer for silicon based devices and thin and thick film hybrid electronic circuits in a Bell Labs product introduction group. Managed the development and production of new products for the telecommunication, computer and military industries. Involved in the planning, pricing, organizing and implementing of all the aspects of the production activities.Turned a one-time military assembly contract into multi-year research and production contract, which resulted in a Patent.Received AT&T Presidents Quality Award for improvements in manufacturing solutions for the application of statistical quality control and continuous improvements.EducationGraduate Master of Business Administrations, Rockhurst UniversityMaster of Science Computer Science, University of MissouriKansas CityUndergraduate Bachelor of Science Electrical Engineering, University of KansasCertificationsMasters Certificate in Project Management, AT&T School of Business & Stevens Institute of TechnologyPatentsSemiconductor Electroexplosive Device #5,385,097 |
