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Tywanda Levine Healthcare Practice ManagerEMAIL AVAILABLE LinkedIn: bit.ly/3dotFOj PHONE NUMBER AVAILABLE Loganville, GAAccomplished medical specialty practice manager who leads highly effective office teams to create a superior patient experience with quality care, positive environment, and friendly, motivated staff. Strategic thinker who sets ambitious performance goals and challenges her staff to achieve them. Sound financial manager, expert coach, and advocate for quality patient care.Areas of Expertise include:Office ManagementTeam LeadershipClinical ManagementRevenue Cycle ManagementPatient ExperienceBusiness AdministrationBudgetingProject ManagementTraining & DevelopmentProfessional ExperienceMedical Clinical Manager July 2017 to PresentHead daily operations at busy location of multi-site gastroenterology group practice. Lead staff of 13 across functions that include revenue cycle operations, billing and coding, practice management, and electronic medical records (EMR). Monitor practice performance against financial, quality, efficiency, and patient satisfaction goals. Analyze P/L statements monthly and investigate variances from budget. Identify and fulfill practice operating needs such as staffing, equipment servicing or replacement, and facilities repairs. Collaborate with group clinical and business leadership on formulating growth plans, program changes, and addition of new practices and patient services.Lead projects that involve strategic initiatives, change management or problem resolution.Assistant Office Manager  May 2015 to July 2016In coordination with Office Manager, oversaw Front Office and Back Office 3 locations Referral Coordinators, and Financial Counselors Orchestrated billing and collections, including copay accounting, claims submission, billing reconciliation, denial appeals, and patient invoicing. Facilitated human resource transactions such as staff and physician PTO requests and payroll reporting. Led staff meetings and coordinated projects in marketing and clinical management across office locations.Transitioned newly acquired Athens Office by reorganizing staff duties, integrating office systems, and orienting and training staff and physicians on AGA processes, data integrity, and use of the Greenway EMR software.Developed QA standards and monitored compliance to ensure patient satisfaction.Front Office Lead  July 2003-May 2015Supervised Front Office team 8 Administrative staff and Financial Counselors. Led team in scheduling procedures and office visits, checking patients in and out, and collecting copays. Assigned tasks and adjusted work schedules to reflect anticipated workloads and ensure patient satisfaction regarding wait times.Attended quarterly Leadership meeting to remain current on any policy or process changes.Financial Counselor  February 2003 to July 2013Advised patients on financial aspects of their office visits, procedures, and ancillary services. Opened new patient accounts, calculated outstanding balances and notified responsible parties. Obtained their demographic and insurance benefit information. Collected payments.Educated patients on their plan deductibles, coinsurance, assignment, and benefit payment amounts.EducationMedical Assisting Certificate,National School of Health Technology  Philadelphia, PATechnical ProficienciesOutlook, Excel, Greenway, Medical Office Manager,Centricity, EMR