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M: PHONE NUMBER AVAILABLE; EMAIL AVAILABLESuccessful small business entrepreneur in transportation industry with excellent customer service and project management skills. Action-oriented with strong ability to communicate effectively with clients and business peers. Relocated to the Raleigh area from Boston in August 2018. Valid NC Class B CDL-Passenger and Air Brakes.Professional ExperienceChatham Transit Network, Operations Manager, Pittsboro, NC Jan 2020-presentOperations manager for a quasi-public transit provider with 30+ vehicles serving Chatham and surrounding counties. Operations include a combination of fixed public routes and on-demand medical/handicapped transportation. Responsibilities include hiring and training drivers and dispatch office staff, coordinating pre-employment DOT drug screenings, random testing, and post-incident review, and managing vehicle maintenance and repairs. Proficient in operation of all vehicles and wheelchair equipment. Furloughed due to Covid-19.Triangle Corporate Coach, Chauffer Manager, Durham, NC April 2019-Jan 2020Responsible for recruiting, hiring and training new chauffeurs, maintaining quality control for existing staff and assisting general manager with vehicle repairs and maintenance. Implemented use of training manual, monitored driver compliance with safety and customer service regulations, and provided coaching in best practices to facilitate outstanding service for clientele.Hendrick Chevrolet, Automotive Sales, Cary, NC Oct 2018-April 2019Sales and leasing specialist for new and used automobiles. Worked with new and existing customers in the purchase and lease of dealership inventory. Maintained client records for financial and information security.Sunset Limousine Service, President, Boston, MA April 2005-August 2018Owner/operator of a limousine and party bus fleet of 10 vehicles in metro Boston area. Entrepreneur that founded company in 2005 with a single Hummer stretch limousine and grew it into a successful livery service with gross sales of over $400,000 annually. Responsibilities included managing all aspects of day-to-day operations, hiring and training staff, taking reservations, scheduling drivers, detailing and repairs to vehicles, payroll and record-keeping. Proficient in all DOT paperwork and regulations involving commercial passenger carrier operations.Central Artery Tunnel Project, Operations Project Manager, Boston, MA Jan 1996-March 2005Managed the Interim Operations Center for the Central Artery Tunnel Project throughout the construction phase. Responsible for hiring and scheduling staff of 18 phone center and support personnel, writing SOP manuals, planning and implementing emergency preparedness drills, coordinating with first responders and utility service representatives, and maintaining CCTV and video system for construction and traffic surveillance.EducationUniversity of Massachusetts Boston, Bachelor of Arts, Economics |
