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Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEObjective: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Experience: Volunteer Tax Preparer Milwaukee, WisconsinJanuary 2014 to present Responsibilities include data entry of financial information on database for individuals with little or no income and no fees,schedule appointments, direct deposit fed/ state refund into bank accounts,also do paper returns for mail offs & assist clients as needed.Crossmark Milwaukee, WisconsinEvent Specialist October 30, 2011 to presentDistribute all types of food products to customers for sales/ marketing at Sam's Club. Greet,tell,and sellto provide good customer service as possible.Highlander Home Health Care Inc. Milwaukee WisconsinPatient Care Worker January 2010 to September 2018Assist patient with bathing, walking, cleaning / preparing meals and assist with doctors appointment for health issues.Metro Tax Service Milwaukee WisconsinTax Preparer January 8, 2008 to February 21, 2013Responsibilities included data entry of financial information on database, collection of bills, schedule clients' appointments distributing federal/ state checks & assisting clients as needed.Jackson Hewitt Tax Service Milwaukee WisconsinTax Preparer/Supervisor November 23, 1993 to April 15,2006Responsibilities include data entry of financial information on database, collection of bills, scheduling of employees, scheduling of appointment, management of a staff of 4 tax preparers & transmit tax returns to federal/ state departments.Education:Kaplan College Milwaukee,WisconsinDiploma July 2007Medical Office Specialist. Skill training included patient, computer,and dental billing. Insurance verification, Records Management, CPR/ IRS Certified and HIPPA Regulations.ST. Joan Antida AccountingMilwaukee Wisconsin May 1980 |