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Click here or scroll down to respond to this candidate Candidate's Name , MBATampa, FL | PHONE NUMBER AVAILABLE | EMAIL AVAILABLE| LINKEDIN LINK AVAILABLEDIRECTOR BUSINESS TECHNOLOGYBusiness Technology Leader with a stellar track record of defining and delivering innovative strategies, products, programs, projects, and customer-focused solutions. Respected for being a servant-first leader, connecting the dots, collaboration, and inclusiveness aligning the right talent to solve problems. Adept in agility and systems thinking to transform, digitize, and automate business and technology processes and systems to deliver value incrementally in shorter cycles ultimately bettering CX, EX, and UX.Core Competencies include:Healthcare & PBM | Medical Device | Manufacturing & Operations | Technology & Services | Financial & Travel
Global Staff & Matrixed Leadership | Strategy, Roadmap & Playbook Development | Portfolio, Program, Project & PMO ManagementProduct Delivery & Capability Oversight | Budgetary, Vendor & Contract Management | Transformational LeadershipAgile: LeSS, SAFe, Scrum, Lean, DevOps, Kanban | Business & Technology Operations | Engineering Enablement & SDLCBusiness Process Reengineering & Design | Change Management & Governance | Executive Presence & Trusted AdvisorPROFESSIONAL EXPERIENCEUnitedHealth Group & Optum Technology, Minneapolis, MN August 2016 PresentSenior Director, EPMO & Agile Adoption and Transformation (Remote)Connect, lead, digitize, and transform siloed business and engineering teams, applications, projects, and processes to enterprise capabilities and products. Redefine approaches to delivery, operations, agility, solutions, and CX/EX/UX. Reimagine, Simplify, Digitize, and Deliver: End-to-end consumer and employee experience on a global scale: Create a digitized, paperless consumer experience by reducing and eliminating over 3.4B pages of annual outbound communications and transforming from paper to paper-free with digital calls to action. Demystify complexity and redundancies in ecosystem by 75%, side effect of rapid growth and acquisitions, and develop business, technology, and experience roadmaps to reduce barriers between customers and solvers. Develop and execute a multi-year strategic roadmap streamlining 30+ pricing and claims systems down to 5 and identifying minimum common capabilities across all lines of business to improve NPS, reduce $1.1B in waste by 50%, and unify branding, consumer experience, and communication channels regardless of line of business. Product Transformation & Engineering Enablement: Drove adaptiveness and agility for business operations and technology services. Influenced shifting to an enterprise product mindset from siloed projects; enabling teams to pivot to highest value work. Simplified complex organizational structures to be more responsive, and fungible:
Simplified product model complexity by 72%, enabling broader decision-making, improved prioritization of work and requests, and streamlined distribution of funding to the highest-value work.
Improved Engineering outcomes by ensuring clarity and prioritization of highest-value work and removing impediments impacting Engineering efficiency. Served on the Global Transformation Leadership Team to influence, synergize, and create a product-based organization. Restructured and streamlined a $21M Pharmacy Benefit Management Capital Program: Referred by senior leadership to lead initiatives and manage financials for a Manufacturer Discount Transformation Program: Consolidated capital streams, multiple investments, numerous projects, and disparate financial data sources into a reconciled One-Program executive and stakeholder view. Identified $1.5M+ in capital reallocation opportunities to support additional projects for the program. Led several Executive-Sponsored Surge initiatives to accelerate value and return on investment. Reinvigorated Digital Product Development: Hand-selected by Pharmacy Benefit Management executive leadership to assume management of an Azure Cloud-Based End-to-End Client Onboarding Transformation, Automation, and Digital initiative: Engaged 20+ functional areas to map current processes and design optimal future-state processes. Replaced inefficient spreadsheet-based onboarding system with Turbo Tax-Like intuitive website and intelligent database to gather onboarding information and distribute data to downstream functional areas. Built 50+ member cross-functional product team and expanded scope, all within a $2.5M product budget. Increased work output by 95% using Agile practices to build products incrementally allowing for real-time feedback on development efforts with minimal to zero defects. Established a New Implementation and Service Delivery Model: As the Pharmacy Benefit Management organization s first IT Client Services Liaison Director; piloted, liaised, and served as the primary dot-connector across multiple lines of businesses, technology divisions, and major clients:Candidate's Name | PAGE TWO Improved implementation and solutioning by navigating the complexities of the organization on behalf of internal and external stakeholders. Hired and mentored a team of IT Client Services Liaisons, achieving 100% readiness prior to peak season operations with zero escalations to upper management. Transformed Call Center Division from Waterfall to Agile: Led the organizational transformation to Agile by introducing, training, and coaching 700+ business and technology teams on Agile principles, practices, and roles: Product Owner, Product Manager, Release Train Engineer, ScrumMaster, DevOps, Enterprise Architect, and Enterprise Engineering: Achieved 95% adoption of Agile practices across the organization and 52 DevOps teams. Improved time-to-value metrics for products and services by 25%. Reduced defects and rework efforts by 50%. Integrated Mergers and Acquisitions: Unified and integrated three new M&As to interoperate as one technology team resulting in 100% operational readiness for peak season. Enterprise Steward, and Servant Leader: As a Cultural Ambassador, exemplify the Values of Integrity, Compassion, Relationships, Innovation, Inclusion, and Performance; improving the employee experience.Genesis10 | Collaborative Business & Technology Solutions, Minneapolis, MN January 2003 July 2016Senior Management Consultant - Business and Technology (Remote & Onsite)Officiated and restructured critical or failing initiatives, projects, and programs, facilitating roles including CIO, VP of Business Solutions, PMO Executor, Program Director, Field Operations Director, Service Director, and VP of Outsourcing. Companies annual revenue ranged from $100M to $200B, teams ranged in sizes to 500, and budgets ranged to $250M. Averted Penalties and Millions in Fines: Simultaneously drove six $5M initiatives with non-negotiable deadlines stringently associated with an FDA Consent Decree for a medical device company. Created New Revenue Streams: Engineered business-to-consumer and business-to-business channels for a major leisure travel company transitioning from traditional mainframe technology to internet-based services and sales. Resurrected a $20M Project: Reenergized offshore and onshore development for a failing initiative leading to the successful implementation of a real-time, cloud-based, order-entry system for a direct distribution and manufacturing company. Avoided $112M in Microsoft Support Costs: Spearheaded a $10M version update program to avoid end-of-life maintenance fees for 2,500 Windows 2003 Servers and 500 SQL 2005 databases for an insurance and warranty company. Initiated and Staffed PMOs: Built and revamped PMOs arming business and technology leaders with relevant decision-making criteria to prioritize the highest value initiatives and corresponding resource plans to successfully execute. Achieved ISO 9001 Certification: As Field Operations Director, led the ISO 9001 certification process for a check printing manufacturer resulting in ISO 9001 Certification on the first audit. Implemented a Class 1 Data Center with 99.999% Uptime: Transitioned a manufacturer s broom closet data center with 60% uptime to a true Class 1 data center replete with battery banks, backup generators, fire suppression, and redundancy. Governed a Multi-Year, Multi-Million Dollar Outsourcing Contract: Addressed contractual loopholes and ensured alignment of client expectations and technology outsourcing services. Improved Customer Retention Ration to 90+%: As Service Director for an office equipment dealer, created a four-year, product life cycle, service plan; leading to the establishment of customer excellence service standards.EDUCATIONMaster of Business Administration (MBA)Cardinal Stritch University, Minneapolis, MNBachelor of Sciences, Business Administration (BSBA)University of Northwestern, St. Paul, MNCERTIFICATIONS Certified LeSS Practitioner
SAFe Product Owner / Product Manager SAFe Agilist
SAFe Advanced ScrumMaster |
