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Manager Customer Care Resume Fort lauder...
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Title Manager Customer Care
Target Location US-FL-Fort Lauderdale
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Sunrise fl Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLEDedicated operations manager with twenty five years of experience, familiar with all aspects of daily business operations and customer care management across services and administration. Extensive experience working in general public settings and knowledgeable of all office functis.ons with a solid background in customer services and marketing. Excels at multi-tasking in fast paced environmentSkillsOperations ManagementMarketingQuality AssuranceQuality Cost HR ProceduresStaff Recruitment & RetentionWarehouse/ProductiveHazmat DOT regulations 49 CFRDistribution centerInbound/outbound distributionSupply chainSAPCoach and MentoringForklift CertifyHandle TWICQuickBooksShipping & logisticsCustomer ServiceBilingual English  SpanishInventory ControlOSHARegulations 29 CFREnvironmental Regulations 40 CFRMicrosoft Word, ExcelProfessional ExperienceCliff Berry Inc.Environmental ServicesDisposal Services Warehouse and Logistics ManagerMiami, Nov 2015- PresentVerify shipment for accuracy and documents discrepanciesknowledge of solid waste collection and practicesFamiliarity with EPA, DOT and OSHA regulations.Ability to prepare and maintain accurate and complete records and reportsEnsured compliance to all waste management regulations and transportation of hazardous materials.Maintain metrics, reports, process documentation, customer service logs, or training or safety recordsEnsures that order arrives and are dispatched on time to the appropriate destinationsMaintained knowledge on all treatment storage plans and disposal of waste materials.Evaluated chemical wastes and its compatibility.Manage day to day operations of the warehouse and staff.Determine needs for expansion of routes and schedulesSupervise and manage logistics teamManage 10 day Hazwaste warehouseNunzes EnterprisesImport-exportManager  Marketing E-Commerce & inventory controlSunrise, Florida. March 2012-Nov 2015Contact, schedule and arrange sales, proposals, quotations and follow up. Work remotely with Latin markets for sales and monthly billingAttend meetings, conferences and seminars related to the Call Center Industry.Respond to prospective and existing client requests and ensure these are handled in appropriate time frame.Maintains rapport with customers and sales team by arranging continuing contact; researching and developing new sales opportunities; setting priorities; resolving problem situations.Monitoring administrative area, billing and payments.Inventory control, inventory tracking, inv. AdministrationArmelline Express LinesTransportationDispatch and Logistics ManagerDoral, flJuly 2014 to Dec. 2014Outbound, Southbound, Shuttles, FreightAnalytical and problem resolutionManaging staff training issues, motivating other members of the teamProject managementSetting objectives.LogisticsCoach and MentoringWarehouse productivitySeafreight TransportOverseas Transportation CompanyHazardous Materials SpecialistPort Everglades, Florida. 2011- 2012Performs daily ongoing monitoring of local environmental conditions during task force operations.Prepare daily survey and identification of the presence of hazardous materials.Provide timely and efficient completion of Ensuring MSDS for all hazardous materials carriedMaintain electronic files necessary to generate daily reports and keep confidentiality of customer records.Vecenergy (South Florida Materials)Fuel DistributionSenior Terminal OperatorPort Everglades, Florida 2009- 2011Responsible for daily operation of Terminal, maintenance equipment, repairs and compliance, receiving, storing, transferring, loading, testing and inventory reports of petroleum products.Gauges all storage tanks and takes meter readings for all products on a daily basis. Calibration and adjustments all additive injection systems. Perform quality controls and Hazardous Materials Training.Performs all daily and monthly reconciliation of product inventories. Monthly audit.Ensures that Company Policies and Procedures are followed. Responsible for administrative duties and payroll.Annually Inspection of trailers and 800 train drivers.Marathon Petroleum Company LLC LPFuel DistributionAdvanced Terminal Assistant/Terminal operatorPort Everglades, Florida. 2000 - 2008Responsible for daily operation of Terminal, maintenance equipment, repairs and compliance, receiving, storing, transferring, loading, testing and inventory reports of petroleum products.Gauges all storage tanks and takes meter readings for all products on a daily basis. Calibration and adjustments all additive injection systems. Perform quality controls and Hazardous Materials Training.Prepare all daily and monthly reconciliation of product inventories. Monthly audit.Ensures that Company Policies and Procedures are followed. Responsible for administrative duties and payroll.Annually Inspection of trailers and 800 train driversEducation & CertificationsEducationAdministrative/Business - Institute John F. Kennedy  Queretaro, MexicoAgriculture Engineer - ITESM Campus Queretaro, MexicoReferences Available Upon Request

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