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Click here or scroll down to respond to this candidate Willing to relocate with or without relocation assistance.
Candidate's Name
Experienced Desktop Support
Specialist
South Bend, IN 46619
EMAIL AVAILABLE 574-440-
4481
Highly seasoned and reliable Systems Engineer with a strong technical background and
excellent client service record. Adept at explaining complex technical concepts and
processes to clients and nontechnical staff in a clear and understandable manner. Able
to multitask effectively and bring several simultaneous installation and repair projects
to completion with full accuracy and efficiency.
CORE QUALIFICATIONS
Extensive computer installation and maintenance experience
Maintained extensive workload with minimal supervision, managing workload and time
Strong familiarity with workstation setup and computer hardware and software
applications
Significant System Design and integration experience
Excellent proficiency in software packages of major clients
Superior skills in repairing peripheral computer equipment, modems, printers and
scanners
Exceptional skills in installing and maintaining hardware and network devices
High troubleshooting and analytical abilities
Tier 2 support
Basic LAN knowledge
Active Directory
Currently working toward my CCENT/CCNA Certification
Authorized to work in the US for any employer
Work Experience
Desktop Support Specialist
Keystone RV - Goshen, IN
May 2018 to Present
Work seamlessly with operations and infrastructure teams to complete large projects,
Extensive knowledge of infrastructure within Keystone RV, allowing for rapid responses
and assisting all teams, Setup and Tier 2 support for devices, including document
scanners, cellphones, and projection equipment, Managing outside vendors - responsible
for the repair of printers and plotters, maintenance and upgrades to the infrastructure,
Support of all corporate standard software on the computers.
PC Technician
AM General - contract through Talent Source Staffing - South
Bend, IN July 2015 to May 2018
PHONE NUMBER AVAILABLE
Work seamlessly with operations and infrastructure teams to complete large projects
Spearheaded Domain network printer upgrade
Extensive knowledge of infrastructure within AMG, allowing for rapid responses and
assisting allteams
Setup and Tier 2 support for devices, including document scanners, cellphones, and
projection equipment Managing outside vendors - responsible for the repair of
printers and plotters, maintenance and upgrades to the infrastructure
Working and supporting business initiatives afterhours and weekends when necessary
Support of all corporate standard software on the computers
Designed and Actualized AM General's Asset Management Program
PC Technician
Zimmer - Biomet, Inc - Warsaw, IN
July 2014 to July 2015
PHONE NUMBER AVAILABLE
Upgrade to WIN 7
Use Windows migration tool
Set up users outlook
PC Refresh Technician
Robert Half Technology
June 2014 to July 2014
Upgrade WIN 7 to WIN 8.1
Used Windows migration tool
Set up users outlook
Refresh Technician
Technology Integration Group
May 2014 to May 2014
Upgrade system from XP to WIN 7
Used Windows migration tool to transfer data
Desktop Support Technician
Compucom - Warsaw, IN
February 2014 to April 2014
Microsoft outlook support
Day to day tech support for Johnson and Johnson employees
Upgrade from XP to WIN 7
Logmein remote console
Experience with Microsoft office suite
Willing to relocate with or without relocation assistance.
Desktop Support Technician
Pomeroy IT Solutions
June 2013 to February 2014
Lotus Notes experience
Upgrade from XP to WIN 7
User data migration
Tivoll remote console
Tech support for Whirlpool employees
Desktop Field Support
Technician
Netview
June 2013 to February 2014
Upgrade from XP to WIN 7
Replace desktop and AIO network printers
Replace server with NAS devices
Instructed agents and staff on how to use new OS's and printers
New equipment rollout for State Farm Insurance
Welder
Koontz Wagner - South Bend, IN
April 2013 to June 2013
Fabricate and finish weld bases for Powerhouses
Education
MapleTraining, Goshen, IN. CompTIA A+ Certificaion
Skills
DATA MIGRATION,INTEGRATION, MICROSOFT OFFICE, WIN 10, Windows 7,Active Directory,
Office365,
Additional Information
SKILLS
Hardware replacement
Data migration
System Design and Integration
Upgrading multiple operating system formats
Proficient with Microsoft Office Suite, Lotus Notes
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