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Title Machine Operator Customer Care
Target Location US-NC-Charlotte
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TARGET: IT POSITION / TEAM LEADSPECIALIZING IN COMPUTER PROGRAMMING / TECHNICAL SUPPORT / TELECOMMUNICATIONS EXECUTIVE SUMMARYDynamic individual with a degree in Computer Programming backed by 15+ years experience managing cutting-edge systems and processes for companies specializing in complex and advanced logistics management. High capacity leader and problem solver seeking to utilize technical expertise and extensive customer service skills for a technology position. Areas of ExpertiseCustomer Care Quality Assurance Programming LanguagesProcess Improvement Technical Support Team Leadership & MotivationRisk Management Strategic Planning Mentoring & Coaching Profile & Key Offerings:Commended by instructors for programming abilities and a strong grasp of technologies including Java, VB, C, C++, CompTIA Linux+.Known as a self-starter, team player and ambitious professional continually striving to exceed expectations.Possesses a foundational understanding of IT concepts and processes, experienced managing technology projects in the US NAVY, background in programming and networking.Technically proficient individual who is dedicated to providing high-levels of customer satisfaction as displayed by extensive career history.Adapts rapidly to changing organizational needs and emerging technologies.Keeps apprised of new software and programming languages. EDUCATION AND PROFESSIONAL DEVELOPMENTGraduate with a Career Diploma in Computer Programming from Stratford Career Institute  GPA 3.90 Key Courses: Troubleshooting, Operating Systems, Programming Languages, Program Development Robert Half Training  Importance of balancing strategy and operations, cloud services and enterprise mobility, introducing MS online, C++, C++ templates and containers, C++ SPL algorithms and operations. C++ Sort, I/O operations and functions, Google Apps, Office Team Member  MS Word, Balancing Operations and Financial, Leadership, HR Management, HTML 5, CSS 3, Linux O/S, Mac / MS 13 Advanced Training & Technical Skills: Programming Languages: Visual Basic, Java, C/C++ and C#, Object Oriented Programming Cisco CAPP 8.0 Configuring Cisco Unity Connection (CUC) v8.0 System and Dial Plan Component Advanced MS Word  Structuring, formatting, and organizing documents Cisco CaPPS 8.0 integrating Cisco Unity Connection with CUCM Microsoft Internet Explorer 9 and Managing Web Pages Mobilization of Communication in Six Sigma Teams Six Sigma Team Operations / Support Center of Services and Work Environment Voice of Effective Leadership, Communications and Strategies Cloud Services and Enterprise Mobility.PROFESSIONAL EXPERIENCEROBERT HALF FEB 2018- PRESENTIT CONTRACTOR Grouped and routed deliveries according to designated areas. Inputted key customer information including name, address, type of merchandise, number of pieces, and mailing destination from company records onto delivery sheet. Continually updated and maintained current records of undelivered merchandise. FIBRIX AUG 2016  FEB 2018TEAM LEAD / MACHINE OPERATORServe as a Team Lead, tasked with scheduling, shipping, receiving, supervising staff. Move trailers, inventory of stock. Accurately and efficiently loaded trailers. Assigned the role of Machine Operator ensuring efficient and proper operation.

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