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EMAIL AVAILABLECell: PHONE NUMBER AVAILABLEDedicated Quality Assurance Technician Lead with 11 years of experience providing customer satisfaction through organization and communication to ensure the highest quality of product is offered. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations.Areas of ExpertiseHACCP ExperienceProblem Solving & ResolutionMicrosoft Word, ExcelBlue Print ReadingOperational improvementsFront-End SupervisionExcellent verbal and writing skillsTeambuilding & TrainingDaily/Monthly Management ReportsExperience In AuditingProfessional ExperienceTemporary Assignments/Q.C 08/19 to CurrentCSM Bakery Solutions, Tucker, GAContract AssignmentQuality Control Technician Lead 9/17 to 01/18Assured consistent quality of production by validating processes; providing documentation; and managed staff. Prepared and completed daily action plans; implemented production, productivity, and continuous improvement of taste; resolved line problems; and completed audits. Prepared quality documentation and reports by collecting, analyzing and summarizing information including failed processes.Hormel Foods, Tucker, GA 10/13 to 08/17Quality Control Technician LeadTrained and developed new technician into high-performing team members. Conduct routine spot inspections of materials, machinery, and production lines to ensure compliance with product specifications. Generated daily, weekly, and monthly reports detailing findings and reported deficiencies to management, updated logs and records to facilitate comprehensive information for review. Evaluated discarded products and recommended disposal measures. Followed all regulations and safety practices at all times. Repair and calibrates worn parts on measuring instruments as well as clean and lubricates.Schwans Food Co./Armstrong Atlanta, GA09/07 to 07/13Quality Assurant TechnicianResponsibilities include but not limited to ensuring appropriate tools are used, processes are followed and quality deliverables are met. Use quality assurance resources to track/monitor and report progress by producing defect reports to prioritize and track defects. Prepared standard test reports by analyzing collected data on specific tests and proactively remained current on new procedures.Recognition for excelling in areas implementing food Manufacturing processes that support compliance with safety standards and FDA requirements.Dollar General Tucker, GA02/06 10/07Assistant ManagerMaintained daily record of all transactions and generated reports for store manager. Input of order supply requests to replenish merchandise. Reorganized the sales floor to meet company demands, resolved complaints and motivated sales employees to improve morale, performance, and store revenue.Provide training to different areas of the business including but not limited to new hires and sales.Auto Zone Tucker, GA02/03 12/05Senior Sales AssociateProvided excellent customer service by knowing the inventory and being able to ask probing questions to help diagnose issues and make recommendations on necessary parts for car repair to customers. Assisted with inventory, and reconciling cash receipts. Determined staff promotions, demotions, and terminated employees when necessary.Ability to direct and maintain staffing, a great team player with a can do attitudeHazard And GMP CertificationEducation and TrainingLakeside High School 06/2001American Intercontinental Atlanta, GAProjected Grad:2020Bachelor of Science Degree in Computer Information Systems |