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PHONE NUMBER AVAILABLE (C)EMAIL AVAILABLEhttps://LINKEDIN LINK AVAILABLEOld Bridge, NJ (Can Not Relocate)Senior Quality Assurance Manual Software Tester20 Year Information Technology professional with extensive experience across the full software development life cycle. Solid experience with creating test plans, test cases, test execution/validation, reporting, defect tracking/resolution. Well versed in Waterfall and Agile/Scrum methodologies. Front end cross browser compatibility testing, back end Unix/Linux, running SQL queries against databases, Mobile Applications, e-Commerce, Multimedia, Ad Agencies. Acted as test lead/Subject Matter Expert to QA team members when applicable. Manual testing, although have limited exposure to automated tools, and the basics of Selenium IDE. Would prefer perm, or contract to hire.Technical Skills:Windows XP/2000/NT/7/8,10,MAC OS, Unix (HP-UX), Solaris, Linux, Oracle/MongoDB, Mobile (Android,iOS,Windows), ROKU, Xbox, PlayStation Network, tablets(iPad/Droid/Amazon), FTP, Sharepoint, HTML,CSS,Flash, XML, Venda e-Commerce, CMS, Confluence, Serialized Product Testing, Bar Code Scanners / POS, SalesForce Marketing Cloud, Workday, Double Click, VeevaTesting Tools:JIRA, Quality Center, ALM, Redmine, Microsoft Team Foundation Server (TFS), Source Safe, BrowserStack/Sauce Labs, Mantis, Bugzilla, Mindjet, TeamPulse, Empirix, Remedy, TestRail, SiteScope, VirtualBox, Zephyr, X-Ray, AquaTest.PROFESSIONAL EXPERIENCE:State of Kansas Remote: November 2019 to March 31st 2020 (Contractor through Insight Global & DXC)Quality Assurance Manual Tester (Due to Covid-19 some of the team was cut so Kansas could reallocate money towards their citizens)Project is a total revamp of the State of Kansas Medicaid Systems that DXC needed to bring on 16 additional testers.Take requirements, turning into test plans and test cases for use within ALM (Quality Center) for module 5 (Management & Administrative Reporting, Drug Rebate, & Third Party Liability areas of the Kansas Medicad Portal).Test lead on 2 modules within the Medicaid project. Leading daily meetings, mentoring team members, relegating tasks, reporting to management on progress.Test execution is being performed in test iterations, ie: SIT 1, 2, 3, 4 etc.Performed Internal Review of teams test cases before marking them for External Review by the State of Kansas within ALM.Detailed defects created including steps, screenshots, back-end log files/captures, are put into ALM for tracking, retesting/reporting..Net UI front end, utilized Oracle DB for simple select queries with some joins for report validation. Testing is all manual.Insight Global Testers project ended March 31st due to reallocation of funds from Kansas towards COVID-19 social programs.Eileen Fisher - Secaucus, NJ July 2019 October 2019 (Temporary QA Fill In)Quality Assurance TesterTemp QA fill in while someone on maternity leave to validate data was correct which was being sent to 3rd party vendor for the marketing database which would then come back to EF. These data validations were done with database schema, then using the XML and JSON files to verify data was correctly being passed to the 3rd party. Verification also consisted of using Toad, MySQL, and MS SQL Server to query the various databases.Revised Test Plan, Test Cases for marketing database initiative across all Eileen Fisher platforms (Store POS,: NCR, RMS),, E-Commerce, Returns/Exchanges, etc.Utilized Jira and Adaptavist for test case management tool for defects, testing. Used MS Sharepoint for storing living documents and other data.Keysoftware Systems - Wall, NJ October 2018 May 2019 (Perm - Downsized)Quality Assurance Manager / Lead TesterCreated QA process for technical customer support teams (mobile & web) which handled QA Testing.Utilizing Jira for Sprints; evaluated various 3rd party vendor Test Case Management systems such as Zephyr, X-Ray, AquaTest to name a few. Demonstrated these to CEO, Support Managers, and Development Managers to find the best fit for the team.Helped transition new testing process to increase efficiency for technical customer support during Sprint release windows.Created sanity test beds for Last Mile Delivery products, namely Xcelerator, Mobile-Tek, and other mobile initiatives. This included dispatching, warehouse inventory, and reordering, deliveries, payroll, drivers, and many other features.Reported to management on progress of testing.Ogilvy CommonHealth Parsippany, NJ- November 2017 June 2018 (Contract HR Restructured)Senior Quality Assurance Test LeadTest lead for Ogilvy CommonHealths Digital Advertising Strategy, delegating tasks to other QA members (team of 3), mentoring, and helping team with project completion.Creating test cases based off Functional Requirements for Pharma Web Sites.Cross browser / Mobile device testing of Web Sites, promotional emails, banner ads, convention pieces (ie: touch panels, virtual reality, AR, and other tech such as software for hand held microscopes. Use of BrowserStack for emulation of mobile devices/OS/browsers not in house. Doubleclick for BannerAds.Creating and following up defects found during testing, utilizing Jira and Redmine. Veeva for mobile application projects.Following up with Project Managers, Management, and the Clients on various aspects of the project.Utilized Postman to test RESTful API responses.Bluemetal Inc. New York, NY September 2017 November 2017 (Temp Contract)Sr. QA Test LeadTest lead for migration of Windows Mobile Application to iOS within Agile / Sprint methodology.Comparing mock-up designs to match similar functions; testing functionality and back end database via MS SQL ServerMentor other QA team members on areas of testing.Creating test plans, test cases, execution, defect creation and resolution, all utilizing Team Foundation ServerDaily status to management on testing timeline/concerns/progress.Cushman & Wakefield via Deloitte, NYC - June 2016 June 2017 (Contractor - Project Completed)Sr. Quality Assurance Tester (Partial Test Lead)Part of Cushman & Wakefields integration testing and simulation testing team; project was ensuring data from imported deals from AS400 to SFDC (Salesforce Cloud), Workday, and Callidus flowed correctly and accurately within a 3% variance.Compared converted data against the various systems checking for accuracy, deals, balances, payments, etc.Checked files generated from Callidus to SFTP drop-box to spreadsheets of deal splits and broker payments were correct.Created test cases based off C&W's requirements, utilized Toad for SQL queries and analysis from Oracle database.Created defects when they arose and kept track of them, retested when marked for retest. Defects were tracked in Sharepoint.Kept track of what was in the pipeline, and what was still needed from the development team, and testing concerns/and progress of project via excel.Became Test Lead on Validation testing phase when brought off UAT. Lead 2 resources off shore. Hand offs detailing what I had competed during my hours, along with any defects found, resolved, and direction on what to do for their hours. Would touch base with them in the evening when they started their day, as well as brief call in morning to receive the hand off from them.T-Mobile Parsipanny, NJ October 2015 March 2016 (Contract Dept. Moved Offshore)Sr. Quality Assurance TesterAuthored test cases within ALM based upon functional and business requirements. Executed test cases, created detail defects within Jira, retested and closed out defects.Tested across many applications/projects within T-Mobile's internal network, NOC applications, Customer Call Center Applications, SQL queries, Integration testing, Browser and Mobile device testing, browser compatibility testing using BrowserStack. Unix back end for verification, checking log files, and processes, as well as verifying configuration files were correct using the VI Editor.Projects were Agile/Scrum, daily stand-ups, user stories, post mortem recaps, backlog to next sprint.Performed Production Support for Level 1 issues at times where customers had issues ie: dropped calls, application installation failures.JP Morgan Chase Iselin, NJ October 2014 June 2015 (Contractor - Project Completed)Sr. Quality Assurance TesterAuthored and modified, and executed functional and UAT test plans and test cases for new collections litigation initiative between internal JPMC system (CACS) and external system which is utilized by law firms called Enterprise Gateway (SaaS). Application was written in VB.NETEnsured tests sent through integration between CACS, and another application called Intralinks as expected. Testing was between other Lines of Business to coordinate testing coverage.Testing is manual; scripts were created in Excel, and uploaded to Quality Center / ALM for execution, modification, linking to requirements, defect entry / tracking and reporting.Tested the numerous integrations between systems, along with functional and UAT scripts for End to End testing coverage.Utilized Salesforce Marketing Cloud / Exact TargetSystech International Cranbury, NJ February 2014 October 2014 (Perm - Downsized)Senior Quality Assurance TesterAuthored and modified, and executed existing complex test plans for Serialized Product Track and Trace production line software and hardware for pharmaceutical companies, along with device driver testing. Systems were Industrialized PC's embedded with Windows XP. Software was written in VB.NET, with Microsoft IIS backend. (Full Microsoft shop). Microsoft SQL Server to perform backend testing with SQL statements, verifying database elements etc.Defect tracking via Bugzilla, interacting with development and management on a daily basis.VM Ware virtual machines configured to run simulated production lines with interaction between them (proprietary software called Advisor/Sentri and Guardian).Tested vision tools which could read via high speed cameras or hand scanners for bar codes, GS-1 codes, QR, CFR 21 Part 11Publicis Kaplan Thaler, NYC - May 2013 January 2014 (Contract Completed)Sr. QA TesterTested various Desktop Web and Mobile Advertising Agency sites, creating test plans, test cases, executing test cases, creating defect reports, re-testing resolutions, responsive web development applications. HTML, Flash, JavaScript, Streaming Video sites.Tested promotional emails via desktop and mobile devices, utilizing Litmus for promotional email testing. Salesforce Marketing Cloud / Exact Target used for email campaigns. Jira for defect tracking.Reported to management on status of various projects and completion. Sites included Geico, Proctor and Gamble, LG Electronics, Tri-Honda Dealers.The Metropolitan Museum of Art - NYC, December 2010 May 2013: (Perm - Downsized)Sr. QA Lead TesterWorked with Venda (3rd party vendor) on resolving defects and support tickets on an eCommerce platform.Worked on WIZMO Project (where is my order) which added shipping carrier and tracking data into Order History and Details for customers to track and view their orders.Performed QA testing on the Met Online Store, across QA, UAT and Live environments for various Venda code releases and upgrades to ensure integrations into the Met systems continued to operate normally.POS (Point of Sale) Testing Register (order fulfillment, credit cards, cash, gift card transactions) Barcode scanning, checking inventory, verification on the backend after orders via SQL queries.Performed testing for data center migration project from the UK to US based data center.Updated Weekly Status' to direct reports, PM, Director of Marketing.Used Vendas back end admin tool (Venda Control Panel VCP) to view reports, orders, and content management system (CMS)Organized and managed enhancements to the front end/back end between Venda and the IS&T group within the Met.Routinely ran reports on site performance and initiated ways of improving site performance (minified JavaScript, smaller image sizes). Utilized marketing database, Solution SetFielded 2nd level Customer Support requests and responded to customers directly with issues.Helped customers resolve issues, confirmed defects, and would open up support tickets to Venda to investigate further.Performed test planning, test case authoring and execution of tests between front end, and back end applications CommercialWare. This was order fulfillment, inventory, warehouse placement.Tested 21 different integrations between front end and the back end. Customer data records, orders, back order fulfillment, credit authorizations, returns, membership, and inventory/product data. Interface with FTP servers between integrationsCommunicated daily with management, as well as developers from within the Met, Venda and support personnel.Worked with marketing to create a Facebook presence for The Met Store.All manual testing, cross browser compatibility, mobile (smartphones and tablets).Tested store within Mobile browsers using iPhone, Android, Windows Mobile 7, iPad.Ensured monthly General Ledger information between the front end eCommerce site data matched the back end GL information.Time Inc, NYC, April 2009 December 2010: (Contract Competed)Senior QA Test LeadLead QA Tester for In-Style Magazine's new fashion site StyleFind; responsible for directing assignments to QA team, test plan creation, execution, coordinating with development and reporting daily and bi-weekly statistics to upper management. Ecommerce site, all manual testing. Agile/SCRUM development environment.Pushed code that was ready for QA to Integration testing environment via pearl scripts provided by development.Full front end-to-end testing, web browser compatibility, transactions. Full back end testing, verifying database against front end.Respond to any concerns from QA, raise issues appropriately where necessary and prioritized any defects opened.Worked with Time Inc's QA Automation team to bring automation testing for the web site.Tested against mobile devices such as iPhone, Blackberry and Android smart phones,Running/creating SQL queries to check the back end Oracle database to check against the front end, price changes, etc.Sirius Satellite Radio, NYC, May 2008 March 2009 (Perm - Downsized)Senior QA TesterWorked on customer service billing and eCommerce service application (client/server web based) called STARSS which was the customer service agent application to activate user accounts and radios, add receivers, change service plans, billing, and cancel accounts.Full cross browser compatibility testing on the front end. Full back-end Unix testing.The Al-La Carte would offer customers the ability to add XM programming to their Sirius accounts, as well as options to pick and choose which channels to add or remove for a nominal fee. Full end-to-end testing of the Al-La Carte feature which was offered when the merger with XM went through.Worked on customer web site CUWI which is the application which allows a customer to log in, create an account, activate a radio, change service plans, and billing information.Tracked all defects, and developed test plans and executed test cases for each release.Testing was web browser based, with Unix back-end testing, Oracle back end database testing, and custom home grown applications such as Customer Center and Pricing Center to verify correct service plans and billing general ledger accounts were billed correctly.Premiere Global Systems, Tinton Falls, NJ, March 2005 May 2008 (Perm)Senior QA Tester/LeadTesting was manual end to end, full Unix (Solaris) back-end testing. Utilized FTP on a daily basis to move files from PC to PC to Server etc. Also had to look at TCP/IP protocols on each application.Installed and removed packages, edited config files, created new configuration entry files, rebooted machines, verified data on the Unix side, scp files across the machines.Troubleshooting performance, configuration issues on Unix side.Worked on various data communication web applications such as Fax2Mail, MessageReach, VoiceReach, and FaxReach.Led team of offshore QA team for PremiereConnect application, as well as other smaller scoped projects that would arise on an as need basis., up to resources.Delegated workloads, supervised, and acted as support for offshore team by answering any concerns.Tracked all defects, and developed test plan via HP QC 10. Followed through with defects closely with developers to verify defects and ensure fixes.Updated daily status reports to management on testing progress and concerns.Tested Black and White Box, back end being via Solaris and/or SQL queries on the Oracle databaseApplications (Premiere Connect) used SOAP UI for API testing; (Webservices/ XML, Client/Server application) and was run on a Fedora (linux) based machine. Would need to read/troubleshoot code at times.Stopping/Starting the Apache Tomcat webservers, changing the configuration files per developers instructions.EDUCATION:DeVry Institute, North Brunswick, NJ - Major: Computer Information Systems 1996-1998VOLUNTEER:Summit Animal Rescue AssociationHope For Animals (Manalapan, NJ)St. Francis Feline Association |
