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Click here or scroll down to respond to this candidateCandidate's Name
Amelia VA Street Address
C PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARY OF QUALIFICATIONSMotivated technical professional with over 3 years of experience working in help desk and desktop support environments. Well versed in identifying problems and repairing computer components and peripherals. Military veteran with 20 years of experience managing and leading teams. Experienced in managing and leading large computer deployment and upgrade projects. Technical skills and abilities include the following:CERTIFICATIONS: Dell laptop and desktop certified; HP Laptop /Desktop certified; HP Printer certifiedOPERATING SYSTEMS: Windows editions: XP, 7, 8, 10 and apple productsSOFTWARE: Microsoft Office Suite, Outlook, SDM, Cerner, IDX, and Tap and Go systemTECHNICAL KNOWLEDGE: Active Directory, SCCM, network protocols, computer imaging, hardware and software installations, upgrades and maintenance, troubleshooting, virus scanning, network connectivityPROFESSIONAL EXPERIENCECarMax Corporate Office Glen Allen 09/2019 04/2020End User Remote SupportProvide second and third level support for store personnel and their equipment via phone, email, chat and remote access.Perform remote analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions including off-site repair for remote users as needed.Ability to work independently to prioritize and resolve assigned tickets.Provide remote support for all CarMax stores across the countryDominion Power Mineral, VA 04/2018 09/2019Associate LAN AdministratorProvided technical support to end-users leveraging broad based expertise to handle problem identification, diagnosis resolution, and escalation via helpdesk system, telephone and remote support toolsMaintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals, including mobile devices. (Apple iPad and phones)Assisted in Migrating systems in the environment from windows 7 to windows 10 OS ensuring all data and applications were available on the updates OS.Make timely well-considered decisions, create innovative solutions and continuously learnNetworking Technologies & Support - Richmond, VA 01/2016-04/2018Desktop Support/ Project ManagementResponsible for providing on-site hardware and software support for desktops and laptops at VCU Health SystemProvides computer support via remote login, phone and personal contactResponsible for tracking incidents, changing order tickets and responding to clients time sensitive software and hardware issuesPerforms as project lead on computer refresh projects and new site builds; project responsibilities include: imaging, deployment, installation, configuration and inventory trackingCommunicates directly with VCU management to identify project needs and progressCapital One - Glen Allen, VA 09/2015-12/2015 Incident managementManaged the incident process from initial occurrence to successful completion in a High Severity Incident Bridge environmentRouted incidents to correct departments to ensure timely attention and resolutionCreated and maintained incident reports and documentationFollowed up on all incident resolutions to ensure complete satisfactionTechnology Integration Group - Henrico, VA 06/2014 06/2015Logistics/Hardware TechnicianCoordinated shipping and receiving for distribution of computer componentsUsed software programs to diagnose hardware malfunctionsReplaced faulty computer hardware componentsAssisted in the prioritization and deployment of computer services to ensure optimal customer satisfaction for Henrico County Public School SystemsUnisys - Glen Allen, VA 01/2014 06/2014Computer Technician Contracted at Capital OneWorked on Windows upgrade project and upgraded desktop and laptop computers from Windows XP to Windows 7Captured and saved clients PC setting and informationInstalled new software and operating systemsVerified clients files and programsMILITARY EXPERIENCEUnited States Army 1993 -2013Platoon Sergeant - Fort Wainwright, AK 2011 - 2013Supervised construction projects and managed contracts valued up to $8M for battalion's base construction and daily operationsServed as subject matter expert in tactical and technical operationsManaged personnel and supplies within the companyMaintained 100% accountability of all assigned equipment valued over $900KDrill Sergeant - Fort Benning, GA 2009 2011Developed and lead training programs in preparing enlisted soldiers for tactical operationsTrained new personnel with the knowledge and skills to be successful as Infantryman and SoldiersLead and performed as a team member during situational training exercises and battle drillsServed as custodian of classified documentsOperated and maintained communications equipmentAided senior leadership in the planning, resourcing and execution of all training requirementsAssistant Operations NCO - Fort Riley, KS 2005 2008Forecasted, managed and requested all Battalion ammunitionSigned, accounted for and returned ammunitionMaintained accountability for maintenance of over $2M in operational equipmentCarried out patrol tracking as well as writing and tracking daily operational ordersManaged day to day battle movement while deployed in support of Operation Iraqi FreedomEDUCATIONECPI University Richmond VABachelor of Science in Computer and Information Sciences, Cyber and Network SecurityITT Technical Institute - Richmond VAAssociates of Applied Science in Information Technology |
